Director I Vendor Support & Relations

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 160,000 - 240,000; Full time

Job summary

A leading global food retailer is seeking a Director - Vendor Support and Relationship Management to oversee vendor management strategies. The ideal applicant will have a Bachelor's degree and over 8 years of experience in vendor management. Responsibilities include developing vendor relationships, managing a $6M budget, and improving vendor satisfaction. The position offers a flexible/hybrid work schedule with core office locations including Quincy, MA. Competitive salary range is from $160,000 to $240,000.

Qualifications

• 8+ years proven leadership experience in vendor management, supplier relations, procurement, or related field.
• 6+ years demonstrated success leading people/teams.
• Familiarity with vendor risk assessment and mitigation.

Responsibilities

• Develop and implement vendor management strategies to support business objectives.
• Establish performance metrics and KPIs to evaluate vendor performance.
• Serve as the escalation point for vendor communications and conflict resolution.

Skills

Leadership experience

Negotiation skills

Analytical mindset

Communication skills

Vendor relationship management

Education

Bachelor's degree in business administration, Accounting, Supply Chain Management or related field

Tools

MS Office suite

Vendor management platforms

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands — Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Director - Vendor Support and Relationship Management will be responsible for developing and implementing vendor management strategies that support the business objectives of Ahold Delhaize USA (ADUSA). This role will oversee the Vendor Support & Relations Mgt team within the Vendor Management Organization (team will consist of 4 Managers and 35+ team members) while developing & maintaining positive and productive relationships with internal stakeholders and external vendor partners. They are responsible for ensuring that the organization's vendor partnerships are well-managed, and vendor performance meets or exceeds expectations. This role will collaborate with every department within all ADUSA entities to optimize vendor-related processes, resolve issues, and drive overall vendor satisfaction across the end-to-end Procure to Pay ecosystem. Accountable for managing an annual Admin budget of approximately $6M.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD.

Responsibilities

• Engage teams across the entire Procure-to-Pay ecosystem to accelerate innovation & drive change to optimize vendor-related activities, enhance overall vendor relations and achieve greater business outcomes.
• Establish performance metrics and key performance indicators (KPIs) to evaluate vendor performance, address any areas of concerns and promptly elevate critical issues to senior management.
• Continuously drive opportunities to optimize vendor management processes without compromising quality or service levels.
• Serve as the escalation point of contact for vendor communications, negotiations, and conflict resolution.
• Accelerate team development by understanding and leveraging team strengths and making the most of diverse talent.
• Build team capabilities through effective execution of team talents & strategies. Reinforce the sense of purpose within the team and actively engage in ongoing conversations to connect individual and team purpose across all Procure-to-Pay functions.
• Coordinate with internal teams to provide support and guidance on vendor-related matters.
• Oversee the resolution of vendor-related issues, ensuring timely and effective solutions.
• Identify and assess potential risks associated with vendor relationships & implement risk mitigation strategies and contingency plans.
• Monitor vendor compliance with industry regulations and company policies.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment.
• Bachelor's degree in business administration, Accounting, Supply Chain Management or related field.
• 8+ years proven leadership experience in vendor management, supplier relations, procurement, or related field.
• 6+ years demonstrated success leading people/teams.
• Strategic thinker with robust negotiation, influencing, and conflict resolution skills.
• Excellent communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively.
• Analytical mindset with a focus on data-driven decision-making.
• Familiarity with vendor risk assessment and mitigation.
• Knowledge of contract management and legal aspects related to vendor agreements.
• Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with VMO team members, vendors and internal business partners.
• Excellent customer service skills to optimize ADUSA business reputation.
• Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using various software tools, including MS Office suite and vendor management platforms.
• Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.
• Ability to adapt to changing business needs and work well in a team-oriented environment.
• Demonstrated success working in a fast-paced environment handling multiple priorities with aggressive deadlines.
• Requires travel - typically 10-20%.

Preferred Qualifications:

• Master's degree
• Accounting knowledge (Accounts Payable/Receivable, etc.)
• Experience in grocery retail/category management
• Familiarity with both DA and AUSA existing systems and processes

ME/NC/PA/SC Salary Range: $139,120 - $208,680

IL/MA/MD/NY Salary Range: $160,000 - $240,000