Director I, Business Systems

ViziRecruiter,LLC.; Quincy (MA); On-site; USD 160,000 - 240,000; Full time

Job summary

A leading grocery retailer in Quincy, Massachusetts seeks a candidate with extensive experience in business systems management and team leadership. The ideal candidate will drive the optimization of commercial tools and oversee a team responsible for EDI operations and governance. A strong background in collaboration with IT and Finance is essential, along with proven experience in developing governance frameworks and managing technology portfolios.

Qualifications

• 10+ years of progressive experience in business systems management or technology portfolio oversight.
• Proven experience managing application portfolios and EDI operations.
• Advanced understanding of enterprise business systems governance.

Responsibilities

• Oversees a team to optimize existing commercial tools and systems.
• Manages EDI operations and business applications.
• Defines and maintains governance frameworks for system ownership.

Skills

Business systems management

Data governance

Leadership of multidisciplinary teams

Application portfolios management

Strong partnership skills

Education

Master's degree

PMP Certification

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

Accountable for collaborating with leaders across ADUSA to deliver well-informed, forward-looking insights that shape the strategic direction of the company's commercial tools portfolio. This role requires a deep understanding of the complex commercial systems landscape and the ability to develop and execute a recommendation and implementation roadmap to enable new commercial system capabilities.

This leader oversees a team with strong business and technical expertise, driving system implementations through the full project lifecycle—from defining business requirements to managing change initiatives—ensuring users are prepared for systematic changes and new ways of working. Responsibilities include oversight of Electronic Data Interchange (EDI) operations, Business Systems Enablement (BSE) pods that manage application portfolios, and the Portfolio & Governance function, which handles intake, prioritization, and funding alignment.

Responsibilities

• Oversees a team that supports business leaders across ADUSA to effectively optimize and enhance the existing portfolio of commercial systems and tools. Responsible for partnering with Commercial teams to drive alignment across the enterprise on new potential tools and capabilities; provides deep insights on how to sequence/optimize the existing portfolio of commercial systems and tools.
• Oversees three integrated divisions:
• EDI Business Operations - Ensures uninterrupted vendor-to-business data exchange and compliance with corporate data and trading standards.
• Business Systems Enablement (BSE) Pods - Owns and governs business applications by tier and domain, providing forward looking strategy and execution plans.
• Portfolio & Governance (PG) - Manages intake, funding alignment, prioritization, and reporting across Agile and Waterfall delivery models.
• Leads the team responsible for the documentation of the product/project roadmap across all commercial systems/tools. Has visibility to all work underway with the 100+ commercial systems. Drives for a streamline, highly integrated suite of commercial systems and tools. Aligns roadmaps, funding, and execution priorities across enterprise portfolios.
• Defines and maintains governance frameworks for system ownership, intake, prioritization, and benefit tracking, ensuring transparent engagement with IT, Finance, and business partners.
• Drives vendor and application health governance, including key supplier relationship oversight, lifecycle planning, and performance scorecards for strategic applications.
• Represents Business Systems in enterprise forums, guiding alignment on commercial data integrity, application governance, and technology modernization initiatives.
• Mentors and develops associates to build a high‑performing, cross‑functional team culture focused on ownership, accountability, and innovation.
• Leads the team to partner with PMO and Change Management to build and pressure‑test implementation and change plans to ensure business activities are understood and that users are well positioned throughout the change journey.

Requirements

• 10+ years of progressive experience in business systems management, data governance, or technology portfolio oversight.
• Demonstrated leadership of multidisciplinary teams across business and IT, preferably within large or matrixed organizations.
• Experience managing application portfolios, EDI operations, or vendor technology ecosystems.
• Proven success developing and implementing governance frameworks and intake processes.
• Strong track record of partnership with IT, Finance, and business executives to align funding, prioritization, and delivery.
• Advanced understanding of enterprise business systems governance, application lifecycle management, and portfolio oversight across Agile and Waterfall delivery models.
• Knowledge of commercial business domains (e.g.: Commercial, Supply Chain, Pricing) and how system workflows enable business outcomes.

Preferred Qualifications

• Understands Agile WOW
• Product‑driven mindset
• PMP Certification
• Master's degree preferred

ME/NC/PA/SC Salary Range: $139,120 - $208,680

IL/MA/MD/NY Salary Range: $160,000 - $240,000

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.