Director, Hyperscale Operations

QTS Realty Trust; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) matching contributions

Bonus eligibility

Generous PTO and volunteer days

Stock Purchase Plan

Parental Leave

Job summary

QTS Realty Trust is seeking a Director of Hyperscale Operations to oversee portfolio-level change management, process management, and reporting that support large-scale hyperscale data center projects. You will lead a team that integrates across design, procurement, construction, finance, legal, sales, and delivery, delivering performance and revenue insights across the client lifecycle.

The role emphasizes turning data into leadership narratives, coordinating with customers, and driving

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 8+ years of experience in data center delivery, change management, process management, real estate development, business integration, or related field.
• Experience developing and implementing standardized processes or operational workflows and reporting.
• Strong ability to collaborate across teams and influence stakeholders without direct authority.
• Strong ability to lead teams in a rapidly growing industry and organization.

Responsibilities

• Establish priorities, accountability, alignment, and integration across change management, process management, business reporting, and project teams.
• Oversee the integration of processes, execution workflows, and reporting across hyperscale portfolios.
• Ensure alignment between lease obligations, construction delivery, operational readiness, and revenue timing.
• Act as a central coordination point for cross-functional alignment across data center design, procurement, construction, finance, legal, sales, and delivery teams.
• Act as a central coordination point for coordination with customers and tenants at the portfolio level.
• Maintain visibility into portfolio-level delivery performance, identifying risks, gaps, and execution challenges.
• Ensure early identification and escalation of process breakdowns and partner with project teams to drive resolution.
• Oversee development of portfolio-level reporting, forecasts, and analytics for leadership visibility into delivery readiness, revenue timing and variance, recovery exposure, and risk.
• Drive continuous improvement across process design, execution consistency, and data quality and reporting accuracy.
• Support executive reviews, strategic planning, and operational decision-making.
• Translate operational and financial data into concise, leadership-ready narratives.
• Other duties as assigned

Skills

Change management

Leadership

Stakeholder collaboration

Process management

Reporting

Data center delivery

Education

Bachelor’s degree or equivalent

Job description

The Director, Hyperscale Operations is responsible for overseeing portfolio-level change management, process management, and reporting functions that support the successful planning, coordination, and execution of large-scale hyperscale data center projects. This role leads a team that serves as a critical integrator across data center design, procurement, construction, finance, legal, sales, and delivery teams in integrating business functions and reporting on performance, risks, and revenue outcomes across the client delivery lifecycle.

What You Will Do:

• Establish clear priorities, accountability, alignment, and integration across the change management, process management, business reporting, and project teams
• Oversee the integration of processes, execution workflows, and reporting across hyperscale portfolios
• Ensure alignment between lease obligations, construction delivery, operational readiness, and revenue timing
• Act as a central coordination point for cross-functional alignment across data center design, procurement, construction, finance, legal, operations, sales, and delivery teams
• Act as a central coordination point for coordination with customers and tenants at the portfolio level
• Maintain visibility into portfolio-level delivery performance, identifying risks, gaps, and execution challenges
• Ensure early identification and escalation of process breakdowns and partner with project teams to drive resolution
• Oversee development of portfolio-level reporting, forecasts, and analytics for clear leadership visibility into delivery readiness, revenue timing and variance, recovery exposure, and risk
• Drive continuous improvement across process design, execution consistency, and data quality and reporting accuracy
• Support executive reviews, strategic planning, and operational decision-making
• Translate operational and financial data into concise, leadership-ready narratives
• Other duties as assigned

What You Will Need to Be Successful:

• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in data center delivery, change management, process management, real estate development, business integration, or related field
• Experience developing and implementing standardized processes or operational workflows and reporting
• Strong ability to collaborate across teams and influence stakeholders without direct authority
• Strong ability to lead teams in a rapidly growing industry and organization

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure. And we’d like to invite you to join us.

Benefits:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund Wellness Program
• Tuition Reimbursement Program