Director, Human Resources Operations

Marlene Meyerson JCC Manhattan; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings

Paid vacation, sick time & holidays

Employee Assistance Program

Free fitness membership

Professional development

Job summary

The Marlene Meyerson JCC Manhattan seeks a Director of Human Resources Operations to lead benefits administration, HR compliance, HRIS, and core HR operations for a diverse workforce. This role partners across programs to design, implement, and optimize workforce processes and services that enhance operational effectiveness and employee experience.

Reporting to the CHRO, you will drive HR data governance, regulatory compliance, and scalable programs while maintaining a welcoming, inclusive

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 8+ years of progressive Human Resources experience, including benefits and HR operations.
• Strong knowledge of federal, New York State, and New York City employment laws including HIPAA compliance.
• Experience in nonprofit, mission-driven or regulated environments preferred.

Responsibilities

• Lead benefits portfolio design, administration, compliance, and improvements.
• Oversee HR data governance and HRIS integration with vendors.
• Manage annual open enrollment, plan design, renewals, and employee communications.
• Ensure compliance with FLSA, wage and hour laws, leave programs, and regulatory filings.
• Collaborate across functions to translate organizational needs into HR processes and systems.

Skills

Change Leadership

Communication

Analytical & Financial Acumen

Cross-Functional Collaboration

Relationship Building

Data-Informed Decision Making

Operational Excellence

Mission Alignment

Education

Bachelor's degree

Master's degree in HR or related field

Tools

HRIS

Job description

The Marlene Meyerson JCC Manhattan is seeking a Director, Human Resources Operations to lead and support the day-to-day operations of the Human Resources function, with primary responsibility for benefits administration, HR compliance & risk management, HRIS, and overall core HR operations. This role will also serve as a key partner in identifying organizational needs and designing, enhancing, and implementing workforce processes, systems, and services that strengthen operational effectiveness and create a positive, welcoming, and consistent employee experience.

Supporting a complex and dynamic workforce of up to 800 full-time, part-time, contingent, and seasonal employees, the Director will bring an operational, solutions-oriented approach to ensuring HR programs and processes are efficient, scalable, compliant, and responsive to the needs of both employees and the organization. This position will ensure compliance with all federal, state, and local laws.

Reporting to the Chief Human Resources Officer, the Director of Human Resources Operations will work collaboratively across all functions and programs of the JCC, build strong relationships with vendor partners, leaders, and staff at all levels, and serve as a trusted HR partner. The Director will play an important role in translating organizational needs into practical HR solutions while helping to continuously improve the systems, processes, and services that support the employee lifecycle.

The Marlene Meyerson Jewish Community Center of Manhattan

Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services. It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.

KEY RESPONSIBILITIES

Benefits Administration

• Lead the end-to-end management of the JCC's comprehensive benefits portfolio, including medical, retirement (403(b)), wellness, and ancillary benefit programs, ensuring effective design, administration, compliance, and ongoing improvement.
• Manage strategic relationships with brokers, consultants, and third-party vendors, establishing performance expectations, monitoring service delivery, resolving issues, and identifying opportunities to improve the employee experience and operational effectiveness.
• Oversee the integration and accuracy of benefits data and system feeds between the HRIS, carriers, and third-party vendors, ensuring timely processing, data integrity, and effective issue resolution.
• Lead the annual open enrollment process from planning through implementation, including plan design and renewal analysis, vendor and broker negotiations, funding considerations, employee communications, and coordination of a seamless enrollment experience.
• Ensure compliance with applicable federal, state, and local benefits regulations, including the Affordable Care Act (ACA), HIPAA, ERISA, and requirements applicable to self-funded benefit programs. Oversee regulatory filings, nondiscrimination testing, required notices, and related compliance activities.
• Oversee complex leave administration, ensuring consistent and compliant administration of FMLA, New York State Paid Family Leave (PFL), short-term disability, and applicable New York City and New York State statutory leave programs.
• Analyze benefits utilization, cost trends, employee needs, and market benchmarks to identify opportunities for plan design and program enhancements that balance financial sustainability with the JCC's commitment to providing competitive and meaningful benefits.
• Develop and implement employee-focused benefits communications and education, translating complex benefits information into clear, accessible resources that help employees understand and effectively utilize their benefits.

HR Compliance & Risk Management

• Lead the organization's HR compliance program, ensuring adherence to applicable federal, New York State, and New York City employment and labor laws, including the Fair Labor Standards Act (FLSA), NYC Human Rights Law, NYS Wage Theft Prevention Act, Form I-9 and immigration requirements, pay transparency requirements, protected leave laws, and other applicable regulations.
• Monitor changes in employment legislation and regulatory requirements, assess their impact on the organization, and translate evolving requirements into practical policies, processes, systems, and communications.
• Oversee required regulatory filings, reporting, audits, and compliance reviews, ensuring accurate and timely completion and appropriate documentation.
• Maintain and continuously strengthen HR policies, procedures, systems, and communications to support compliance, mitigate organizational risk, and promote consistent application of employment practices.
• Provide guidance on complex and sensitive employee relations and compliance matters, including internal investigations, claims and appeals, employee classifications, terminations, and other matters requiring careful assessment and documentation.
• Partner with the Chief Human Resources Officer and organizational leadership to identify, assess, and mitigate employment-related risks and ensure appropriate and consistent resolution of complex matters.
• Engage and collaborate with outside legal counsel, as appropriate, on regulatory matters, investigations, claims, and other situations requiring legal guidance.

HR Systems & Data

• Lead the effective use and continuous improvement of HR systems and technology, including the HRIS and related platforms supporting performance management, learning and development, benefits, payroll, employee data, and other core HR processes.
• Design, implement, and optimize enterprise-wide HR processes and workflows, leveraging technology to improve efficiency, data integrity, compliance, and the overall employee experience.
• Own HR data governance and integrity within the HRIS, ensuring accurate, secure, and compliant employee data and establishing appropriate processes, controls, and access protocols.
• Develop a working understanding of HRIS technical requirements and system integrations, including vendor relationships, data feeds, interfaces, file specifications, and data dependencies across internal and third-party systems.
• Manage the relationship with the HRIS provider and other HR technology vendors, ensuring effective implementation, ongoing system performance, timely issue resolution, and a high level of customer service and support.
• Develop and maintain standard and ad hoc HR reports and dashboards that provide meaningful workforce insights and support data-informed decision-making by HR and organizational leaders.
• Identify opportunities to leverage HR technology and workforce data to streamline processes, improve reporting capabilities, and strengthen organizational decision-making.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS

• Bachelor's degree required; Master's degree in Human Resources, Business Administration, or a related field (MBA, MS in HR, or equivalent) preferred.
• 8+ years of progressive Human Resources experience, including at least 3 years managing comprehensive health and welfare benefits and HR operations, systems, and infrastructure within a complex organization.
• Strong knowledge of and demonstrated experience ensuring compliance with federal, New York State, and New York City employment laws and regulations, including HIPAA and applicable benefits requirements.
• Prior experience in a nonprofit, mission-driven, or regulated environment preferred.

SKILLS & COMPETENCIES

• Change Leadership: Demonstrated ability to lead organizational and process change, including implementing new HR technology and systems and effectively training and guiding employees and managers through transitions.
• Communication & Influence: Exceptional written and verbal communication skills, with the ability to communicate complex HR matters clearly and effectively and build credibility and influence across all levels of the organization.
• Analytical & Financial Acumen: Strong analytical and budgeting skills, including the ability to evaluate benefits, costs, utilization, and trends; identify cost-containment opportunities; and leverage HRIS data and reporting to inform decisions.
• Cross-Functional Collaboration: Proven ability to partner effectively with Finance, IT, executive leadership, and other internal stakeholders to develop and implement practical, organization-wide solutions.
• Relationship Building: Skilled at developing trusted relationships across diverse teams and cultivating productive partnerships with external vendors, brokers, consultants, and other service providers.
• Data-Informed Decision Making: Comfortable integrating quantitative data, workforce metrics, and qualitative feedback to assess program effectiveness, identify opportunities, and guide thoughtful decisions.
• Operational Excellence: Highly organized, detail-oriented, and solutions-focused, with the ability to manage multiple priorities while maintaining accuracy, compliance, and a high level of service.
• Mission Alignment: Demonstrated appreciation for Jewish values, culture, and community and the JCC's role in enriching the lives of a diverse Upper West Side community.

WHAT WE OFFER

• Supportive, mission-driven work environment
• Health Benefits such as Medical, Dental, and Vision Insurance
• Flexible Spending, Dependent Care, and Commuter Benefits
• Access to supplemental insurance, including Life Insurance, Critical Illness, Legal Services, Identity Theft Protection, and Pet Coverage
• 403(b) Retirement Savings Account
• Paid Vacation Time, Sick Time, and a generous offering of Federal and Secular Holidays
• Employee Assistance Program
• Opportunities for professional development
• Free fitness membership to the JCC pool and health club
• Access to all JCC programming with discounts available

WORK SCHEDULE

• This role is eligible for a hybrid schedule of 4 days in the office, with Fridays as optional.

COMPENSATION

• The position offers an annual salary of $120,000 – $140,000, commensurate with experience.

The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.