Director Hospitality

Morrison Living; Cary (NC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Morrison Living in Cary, NC is seeking a Director of Hospitality to lead resident engagement, dining excellence, and service culture in a premier senior living community. This role partners with leadership across dining operations, life enrichment, and other departments to ensure every resident interaction reflects warmth, professionalism, and personalized service.

The ideal candidate is a visible, energetic, relationship-driven leader who models hospitality as a culture, trains teams, and

Qualifications

• Bachelor's degree in Hospitality Management, Hotel/Restaurant Management, or related field; equivalent relevant experience may be considered.
• Five or more years of experience in hospitality leadership, luxury hotels, fine dining, private clubs, senior living, or similar service-oriented environments.
• Experience leading customer service initiatives, developing training programs, and improving guest satisfaction.
• Experience coaching associates and leaders in a high-service environment.
• Senior living experience preferred with understanding of resident choice and aging services.
• Experience collaborating across departments to improve the overall resident experience.

Responsibilities

• Cultivate an exceptional hospitality culture that enhances the resident experience and reflects premier standards.
• Provide strategic and operational leadership in resident engagement, dining excellence, customer service, and service culture development.
• Collaborate with community leadership, dining operations, life enrichment, and other departments to ensure warmth, professionalism, and personalized service in every interaction.
• Champion a hospitality-first approach that treats residents as valued individuals with unique needs and preferences.
• Elevate the community experience to reflect luxury hotel, private club, and fine-dining standards while understanding senior living requirements.

Skills

Interpersonal skills

Luxury hospitality

Communication

Relationship-building

Education

Bachelor's degree in Hospitality Management

Job description

Morrison Living

Position Title: Director Hospitality - Cary, NC

Salary: $80,000 - $90,000

Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals.

Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time.

Morrison Living is a member of Compass Group USA

Position Summary

The Director of Hospitality is responsible for cultivating an exceptional hospitality culture that enhances the resident experience and reflects the standards of a premier senior living community. This position provides strategic and operational leadership in resident engagement, dining excellence, customer service, associate training, and service culture development.

Working collaboratively with community leadership, dining operations, life enrichment, and other departments, the Director of Hospitality ensures that every resident interaction reflects warmth, professionalism, respect, and personalized service.

The Director will champion a hospitality-first approach that recognizes residents as valued individuals with unique preferences, expectations, and life experiences. Through consistent training, meaningful engagement, innovative dining concepts, and a commitment to continuous improvement, this leader will elevate the community experience to reflect the standards of a luxury hotel, private club, and fine-dining establishment while maintaining a deep understanding of the unique needs of senior living residents.

The ideal candidate is a visible, energetic, and relationship-driven leader who understands that exceptional hospitality is not simply a service standard—it is a culture that must be modeled, taught, measured, and consistently reinforced.

Qualifications

Education and Experience

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
• Five or more years of experience in hospitality leadership, luxury hotels, fine dining, private clubs, senior living, or a comparable service-oriented environment.
• Demonstrated experience leading customer service initiatives, developing training programs, and improving guest or resident satisfaction.
• Experience coaching and developing associates and leaders in a high-service environment.
• Senior living experience preferred, with an understanding of resident choice, aging services, and the importance of relationship-based service.
• Experience working collaboratively across multiple departments to improve the overall customer or resident experience.

Knowledge, Skills, And Abilities

• Exceptional interpersonal, communication, and relationship-building skills.
• A strong understanding of luxury hospitality principles and elevated service standards.

Associates At Morrison Living Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonLiving.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Living maintains a drug-free workplace.