Director, Hospital Programs

Hugh Chatham Health; Park Ridge (IL); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a Chief Operating Officer for Advocate Lutheran General Hospital in Park Ridge, IL. The role leads operational strategy to grow revenue, optimize margins, and ensure high‑quality patient care across inpatient and outpatient services.

The COO collaborates with medical staff and leadership to implement care management programs, achieve regulatory compliance, and drive continuous performance improvements in a complex health system.

Qualifications

• Master's degree in health care administration or related field.
• 7+ years of health care administration experience.
• Experience managing large, complex hospital operations.

Responsibilities

• Provide strategic direction and leadership for assigned hospital operations.
• Drive revenue growth and improve operating margins while ensuring patient satisfaction and safety.
• Oversee staffing, budgeting, and resource utilization to meet productivity standards.
• Collaborate with medical staff and executives to implement care management initiatives.
• Ensure compliance with regulatory requirements and accreditation standards.

Skills

Leadership

Strategic planning

Communication skills

Healthcare administration

Financial management

Quality improvement

Regulatory knowledge

Education

Master's in Health Care Admin

Tools

Microsoft Office

EMR systems

Data analytics

Job description

Department

10029 Advocate Lutheran General Hospital - Chief Operating Officer

Department

10029 Advocate Lutheran General Hospital - Chief Operating Officer

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Full-Time

Pay Range

$59.00 - $88.50

Major Responsibilities

Provides leadership, direction and administration over assigned operations while growing revenue and improving operating margins. Directs leaders to be fiscally responsible and to meet productivity standards in resource utilization, staffing patterns and the operational efficiency. Ensures effective utilization of resources including length of stay, and the use of inpatient care, home care and outpatient care to help ensure the right care in the right place at the right time. Implements clinical operations consistent with programs that optimize best patient care practices which align with AAH's initiatives. Interprets changes in the marketplace, generates ideas and participates in quality assurance initiatives that increase AAH's market advantage. Establishes effective goals and objectives by creating and managing the structure and processes necessary for efficient operations, achievement of superior clinical performance and projected growth. Strategizes and identifies opportunities to grow/improve programs and advance care management improvements. Assesses services and programs to ensure they meet and exceed established care, quality and state/federal regulatory standards. Responsible for executing system specialties or market growth planning and business strategies. Works closely with market leaders and service line leaders to integrate services, develop market-based growth strategies and coordinate services throughout the market or system. Works in collaboration with the governing body, management, medical staff, and clinical areas to plan, promote and conduct quality assessment and improvement activities. Implements and assesses care management and patient experience initiatives to accomplish targets, and ensures the highest possible delivery of service to patients, families, physicians and employees relative to their personal expectations. Responsible for resolution of any provider and patient concerns that are not resolved at the local leadership level. Responsible for the ongoing development and implementation of improved services and coordinating market relationships that will meet the needs of the patient and community. Represents the market in the community through participation in outside organizations. Ensures compliance with government regulatory agencies and accrediting bodies, as well as state and federal codes and compliance. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the AAH Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to AAH's business. Special project management as needed.

Education/Experience Required

Education Required

Master's Degree in Health Care Administration or related field.

Experience Required

Typically requires 7 years of experience in health care administration. Includes 3 years of management experience in a large complex health care organization that includes experiences in overseeing clinical operations, growing revenue and successfully implementing care management and patient experience objectives.

Knowledge, Skills & Abilities Required

Knowledge of various external market forces affecting assigned clinical areas specific to hospitals, practitioners, and third party payers. Knowledge of the health care industry to successfully manage multiple clinical programs. Excellent communication and interpersonal skills to successfully interact with physicians and employees at all levels throughout the organization and within the community. Proficiency in the Microsoft Office Suite or similar products. Advanced knowledge of computer applications in a medical practice setting. Demonstrated success working closely with physicians and providers to foster satisfaction, effective relationships and loyalty. Knowledge in the guidelines and requirements of applicable Regulatory agencies. Hospital Incident Command System 100 Training

Physical Requirements and Working Conditions

Operates all equipment necessary to perform the job. Exposed to normal office environment. Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.