Director, Hospital Operations - Jefferson Methodist Hospital

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 120,000 - 170,000; Full time

Job summary

Thomas Jefferson University Hospitals, Inc. is seeking a Campus Operations Manager to translate strategic initiatives into large campus plans and programs for execution. You will collaborate with campus executives, plan resources, and lead projects supporting the university network's goals.

Responsibilities include budget control, coordinating with senior leaders, and implementing new processes to improve care delivery while ensuring compliance with policies and standards.

Qualifications

• Bachelor's Degree required.
• Master's Degree preferred in management, business, or healthcare administration.
• Minimum 5 years of progressive project management or hospital operations experience.
• Minimum 3 years direct management of large, complex projects.

Responsibilities

• Maintains cost control and evaluates budget needs for operations.
• Collaborates to establish campus plans aligned with mission and network goals.
• Manages and motivates multiple teams across initiatives and stakeholders.
• Provides timely reports for operational review to senior leadership.
• Implements workflows to streamline operations and cost control actions.
• Leads initiatives with senior leaders across business areas and networks.
• Provides data for project estimates including phases, personnel, and costs.
• Delivers written and oral updates for senior management and leaders.

Skills

Budget management

Leadership

Strategic planning

Healthcare operations

Data analysis

Communication

Education

Bachelor's Degree

Master's Degree in business/healthcare administration

Job description

Number of Positions In Requisition 1

Job Details

Assumes responsibility for translating interrelated strategic initiatives into large, complex campus plans and programs for execution. In collaboration with campus executive team and leader(s), the Campus Operations Manager plans, resources, implements, controls, and evaluates projects that support LVHN's strategic plan. Communicates regularly and often works one- on-one with senior leadership on a wide variety of topics and/or projects. Works closely with campus leaders for the coordination and execution of clinical operations, including staffing, regulatory compliance, care/service delivery, and adherence to standardized operating policies and procedures. Strategic thinking, flexibility, innovation, and creativity are critical to the role. Provides technical and organizational leadership in specific area(s) of specialization.

Job Description

Essential Functions

• Maintains cost control and evaluates budget needs for operations.
• Collaborates to establish campus plans consistent with mission, strategic operations, quality and safety improvement plan, and overall network goals.
• Manages and motivates multiple teams across several initiatives to achieve shared goal, while developing relationships with key stakeholders.
• Proactively communicates critical issues and intervenes accordingly, prepares and submits timely reports for operational review.
• Implements and adjusts workflows to streamline operations and corrective actions for cost control problems.
• Independently leads and facilitates initiatives in collaborations with senior leaders, key stakeholders, and network leadership working across multiple business areas and stakeholder groups.
• Provides data for developing project estimates by identifying phases and elements, personnel requirements, and costs.
• Effectively conducts written and oral project updates for senior management and other leaders.
• Maintains ongoing, proactive relationships with all relevant people.
• Recommends and submits for capital expenditures to promote safe and efficient care delivery and sound business operations.
• Recommends and implements new technology as needed to advance care and align with the most progressive industry standards.
• Routinely reviewing data to identify gaps, inconsistencies, and errors to address them promptly.

Additional Responsibilites

• Demonstrates eagerness and curiosity to understand core business elements critical to project success in relevant topics (e.g. healthcare operations, patient access and experience, healthcare IT, human resources, finance and revenue cycle) through idependent reading, professional networking, and/or attending relevant conferences and workshops.
• Supports campus-based process improvement projects.
• Provides support as needed to senior and operational leadership roles and cross-functional team.

Education - Required

Bachelor's Degree

Education - Preferred

Master's Degree with concentration in project management, business management, or healthcare administration.

Experience - Required

5 years progressive experience in project management and/or hospital operations and

3 years direct management of large and complex projects.

Experience - Preferred

7 years related job experience.

Knowledge, Skills and Abilities - Required

• Ability to work under pressure and meet close deadlines.
• Ability to identify business development and opportunities.
• Interpersonal skills and leadership to manage large, complex projects working effective with internal and external executive personnel to accomplish organizational goals.
• Knowledge of healthcare work processes for all healthcare departments and divisions.
• Strong research and strategic analysis skills.
• Ability to use project management techniques to keep all teams aligned and focused on milestone level task reporting.
• Maintains appropriate confidentiality in work with stakeholders.
• Strong emotional intelligence and adept at relationship building.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc. Primary Location Address 2301 South Broad Street,, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and th