Director, Healthcare

Ipsos in US; Norwalk (CT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible work policy

Collaborative culture

Job summary

Ipsos is seeking an experienced leader for the Healthcare Service Line to oversee team actions, foster client plans with Medtech management, and ensure high-quality research outputs. You will drive complex projects, generate meaningful insights, and mentor junior staff while maintaining strong client relationships and industry knowledge.

With a focus on medical devices and diagnostics, you will manage multiple projects, ensure timely delivery, and contribute to business growth through proactive

Qualifications

• At least 6 years of strong Market Research Experience and good application of knowledge.
• Ideally have experience in medical devices and technologies, although not essential.
• Solid experience in questionnaire design, table specifications and project management.
• Experience directly managing a team and projects.
• Understand and use statistical analysis.
• Selling of research projects and capabilities.
• Good communication skills, written and oral.
• Sound problem-solving skills.
• Able to work under pressure and meet aggressive deadlines.
• Exceptional time management skills.
• Good data preparation skills.
• Good client service skills.
• Able to build strong links with the rest of the business.
• Proactive / Self-motivated.
• Able to work effectively in a team and independently.
• Degree in Business, Marketing, Social Science, Biological Science, Healthcare / Pharmacy, Statistics or related studies

Responsibilities

• Manage actions and activities of the team and drive results.
• Develop existing client plans with Medtech management.
• Resolve problems and own results.
• Direct complex projects and high-value work with strong research skills.
• Generate meaningful insights from data for clients.
• Apply advanced research techniques appropriately.
• Lead client contact and pursue repeat and new business with meetings.
• Mentor junior staff in research skills and career development.
• Recruit key skills and ensure department efficiency.
• Conduct performance reviews and staff development plans.
• Stay updated on healthcare industry trends.
• Handle multiple projects ensuring time, budget, and profitability.
• Produce high-quality outputs and research aligned with briefs.
• Develop and ensure strong questionnaires for data collection.
• Provide accurate data interpretation.
• Liaise with Operations and external suppliers to deliver commitments.
• Promote teamwork across Ipsos and the business area.

Skills

Market research

Medtech experience

Questionnaire design

Project management

Team management

Statistical analysis

Sales of research

Communication skills

Problem solving

Time management

Data preparation

Client service

Collaboration

Independence

Education

Degree in Business, Marketing, Social Science, Biological Science, Healthcare / Pharmacy, Statistics or related studies

Job description

Job Description

The Healthcare Service Line works and provides primary custom research with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization.

What You Can Expect To Be Doing

• Responsible for the actions and activities of the team (with Medtech management)
• Existing client development plans (with Medtech management)
• Problem resolution and ownership of results
• Directs complex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, including numerous targeted account face-to-face meetings/year)
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Keep abreast of current trends within healthcare and major Medical Device and Diagnostics companies
• Handle several different projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaires facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will
• Manage the effective interface between the business area and Operations and Corporate functions and external suppliers
• Promote teamwork in the business area, Division and across Ipsos

This might be the job for you if you have:

• At least 6 years of strong Market Research Experience and good application of knowledge
• Ideally have experience in medical devices and technologies, although not essential
• Solid experience in questionnaire design, table specifications and project management
• Experience directly managing a team and projects
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently
• Degree in Business, Marketing, Social Science, Biological Science, Healthcare / Pharmacy, Statistics or related studies

What’s In It For You

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $120,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

Inclusive Workplace Commitment

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About The Team

The Healthcare Service Line works with Pharmaceutical, bio-tech, medical device manufacturers and technology companies throughout the project lifecycle from early stage strategy, to launch of a new product, to product optimization. In addition to custom research, the healthcare Service Line also works on therapeutic centers of expertise in Oncology, Autoimmune, Virology and more.