Director, GTM Technical Delivery

Workiva; New York (NY); Hybrid; USD 177,000 - 284,000; Full time

Benefits offered by this job

Discretionary annual bonus

Restricted Stock Units

401(k) match

Comprehensive employee benefits package

Job summary

Workiva in New York, NY is seeking an experienced Technical Leader to enhance their GTM Systems organization. You will lead projects related to Salesforce, ensuring robust engineering practices and promoting AI-driven innovations within technical teams.

The ideal candidate has over 10 years in SaaS engineering, with a strong focus on GTM applications and technical leadership. The position offers a competitive salary package and supports remote work as well.

Qualifications

• 10+ years in SaaS engineering roles, including 5+ in technical leadership.
• Experience leading high-performing technical teams.
• Strong background in GTM applications, especially Salesforce and CPQ.
• Understanding of REST APIs and data modeling.

Responsibilities

• Lead a team to deliver solutions across Salesforce and marketing platforms.
• Define technical architecture and oversee integration strategies.
• Hire, mentor, and develop engineering talent.
• Collaborate with Product Owners to translate business needs into tech solutions.

Skills

Cross-functional team leadership

Technical architecture

API integration

Salesforce applications

AI/ML practices

Education

Bachelor's in Computer Science

Tools

Salesforce

Workato

Agile tools

Job description

What You'll Do

• Organizational Leadership: Serve as a key leader in the GTM Systems organization, establishing clarity, direction, and measurable outcomes for your team. Inspire and grow technical talent while setting high standards for ownership and delivery
• Architect and Scale: Define technical architecture and system design patterns across our GTM stack, prioritizing scalability, maintainability, and flexibility. Make thoughtful architectural decisions that balance long‑term scalability, cost, and maintainability
• Platform Engineering Leadership: Lead a team of developers, admins, QA, and DevOps to deliver reliable solutions across Salesforce, CPQ, partner tools, and marketing automation platforms. Ensure strong engineering practices, including code review, CI/CD, and test automation
• Team Development: Hire, mentor, and grow engineering talent across roles and levels. Provide clear expectations, regular coaching, and career development opportunities to build a strong bench of future leaders
• API and Integration Strategy: Own integration design using best practices for APIs, event‑driven architecture, and middleware tools like Workato. Ensure reusable, scalable connectors and efficient system orchestration
• AI for GTM: Stay current on AI applications across the GTM tech stack, including predictive analytics, enrichment, scoring, and automation. Introduce intelligent solutions when they improve speed or quality
• AI for Technical Teams: Identify opportunities to embed AI into the technical team's daily practice, build the implementation roadmap, and drive adoption across developers, admins, and QA — from AI‑assisted development and automated code review, to intelligent test generation and anomaly detection, to AI‑driven configuration analysis and org health monitoring. Measure and demonstrate productivity and quality gains to build momentum and sustain a culture of continuous AI‑enabled improvement across the full delivery lifecycle
• DevOps Ownership: Ensure CI/CD pipelines and deployment processes are robust and efficient. Guide infrastructure and automation standards in partnership with your DevOps Engineer and QA team
• Cross‑Functional Partnership: Collaborate closely with business‑facing Product Owners (BSAs), SalesOps, MarketingOps, and partner teams to translate business needs into scalable technical solutions
• Innovation and Technical Strategy: Identify emerging technologies and define long‑term platform direction. Influence broader GTM systems strategy and help shape the future roadmap

What You'll Bring

Minimum Qualifications

• 10+ years of experience in enterprise or SaaS engineering roles, including 5+ in a technical leadership capacity
• Proven experience leading high‑performing, cross‑functional technical teams, with a track record of building culture, trust, and accountability
• Strong background in GTM applications—especially Salesforce, CPQ, and marketing automation (Marketo preferred)
• Demonstrated experience in technical architecture, systems design, and integration planning
• Deep understanding of REST APIs, data modeling, system interconnectivity, and security best practices
• Bachelor's in Computer Science, Information Systems, or related field

Preferred Qualifications

• Experience with middleware platforms (e.g., Workato, Mulesoft)
• Familiarity with AI/ML use cases in a GTM context (lead scoring, enrichment, chat, etc.)
• Experience embedding meaningful AI practices across the technical teams (devs, admins, QA), helping improve the efficiency and efficacy of the team
• Experience in Agile development and modern DevOps tooling (GitHub, CI/CD, automated testing)
• Strong communication skills and ability to influence across technical and non‑technical audiences
• Master's Degree in related field
• Salesforce certifications or relevant technical credentials are a plus

Travel Requirements & Working Conditions

• Up to 25% travel
• Reliable internet access for any period of time working remotely, not in a Workiva office

How You'll Be Rewarded

• Salary range in the US: $177,000.00 - $284,000.00
• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail].

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.