Director, Government Operations-4223993

TCG; Washington (District of Columbia); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health care

401K

Parental leave

Adoption assistance

Financial planning services

Student loan repayment assistance

Training budget

Job summary

TCG is seeking a Director of Government Operations to lead a portfolio of federal contracts in the Washington, DC area. The role balances strategy, delivery, and performance across programs, directing project managers and coordinating with BD on new opportunities.

US citizenship and ability to pass a federal clearance are required. The position involves on-site work in Washington, DC, with growth-oriented leadership and a focus on client satisfaction and profitability.

Qualifications

• US citizenship and the ability to pass a Federal government clearance.
• 12+ years of project management with at least 3 years of program/contract management experience (FFP and T&M).
• Experience with RFP/RFI responses.
• Proven ability to lead and communicate with staff and clients to define activities and resolve issues.
• Proven ability to drive revenue growth and organic opportunities.
• Excellent writing skills.
• Leadership and strategic decision-making at a senior level.

Responsibilities

• Oversee program activities to ensure contract performance, customer satisfaction, and standards compliance (CMMI/ISO).
• Lead program strategy, manage staff, and ensure effective operational performance across client projects.
• Act as relationship manager to maintain client satisfaction and profitability.
• Oversee contract budgets, forecasts, and revenue opportunities; monitor variances.
• Identify and mitigate risks at customer and contract levels.
• Coach and mentor staff; drive workforce development and succession planning.
• Contribute to business development, proposals, and new opportunities.
• Advocate for TCG’s capabilities and competencies.

Skills

Leadership

PMP

Agile / PMI-ACP

Client relationship management

Financial oversight

Risk management

Strategic planning

Team development

Proposal support

Effective written communication

Education

Bachelor’s degree in Information Systems/Management/Mathematics/Government

Master’s degree preferred

Tools

None specified

Job description

You’ve stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We’re an award-winning IT solutions provider to the Federal government seeking a Director, Government Operations to join our team.

The Director, Government Operations oversees multiple contracts in a portfolio of contracts or one large contract across a wide range of technologies and standards. In this role, you will manage a balance of strategy, management, delivery, and overall performance of key programs, leveraging the highest levels of contact and partnership with all program stakeholders, including customers who are critical to TCG’s business success. It involves comprehensive management and leadership across program activities, client relationships, financial oversight, risk management, team development, and business expansion. You will call on past experience plus leadership and mentoring skills to lead, advise, and coach Project Managers who are responsible for the day-to-day delivery and outcomes of their respective program teams. You will be accountable for the overall performance of your portfolio of programs, as well as the identification and pursuit of new business opportunities that may arise in current or new client relationships. You will take the lead or support new pursuits in partnership with business development teams. This position is best suited for a person who is growth focused and disciplined to stay organized across both current and future projects.

US Citizenship and the ability to pass a Federal government clearance check are required for this position.

This position will be on client sites in Washington, DC a minimum of two days per week. The selected candidate must live within a commuting distance of Washington, DC.

JOB RESPONSIBILITIES

• Program Management: Oversee program activities, ensuring contract performance, customer satisfaction, and compliance with standards like CMMI/ISO. Leads program strategy, identifies trends, and implements changes. Manages the activities of staff including first-level managers, supervisors, subject matter experts and/or individual contributors to ensure effective operational performance and client satisfaction on client projects.


• Operational Excellence and Client Satisfaction: Act as a relationship manager for clients, ensuring high-quality performance across projects. Handle escalations, risks, and project issues, while maintaining client satisfaction and profitability.


• Financial Management: Oversee contract budgets, forecasts, P&L objectives, and revenue opportunities. Ensure financial health by analyzing variances and initiating corrective actions.


• Risk Management: Identify and mitigate risks at both customer and contract levels.


• Contract Compliance: Ensure adherence to compliance and performance standards, collaborate with legal and accounting teams, and manage subcontractor relationships and compliance.


• Culture, Coaching, and Team Building: Coach and mentor staff, maintain workforce efficiency, promote organizational culture, and foster team development. Engage in succession planning and strategic decision-making with managers.


• Personal Development: Stay updated with industry knowledge through continuous learning and networking, sharing insights within the company.


• Business Unit Growth: Contribute to business development efforts, proposals, and strategies. Develop partnerships, expand client base, and pursue new business opportunities.


• Corporate Capabilities: Enhance personal expertise in TCG's capabilities, and advocate for the company's competencies.

REQUIRED EXPERIENCE & SKILLS

• US citizenship and the ability to pass a Federal government clearance


• 12+ years of project management with a minimum of 3 years of program and contract management experience both with FFP and T&M contract types


• Experience working with business development teams on RFP and RFI responses


• Knowledge of information technology issues and processes


• Proven ability to work with and communicate effectively with team members (consultants, technical staff, subject experts) and clients to define project activities and resolve issues and problems


• Proven ability to communicate within and across teams


• Proven success in revenue generation and establishing organic growth opportunities


• Possess and demonstrate excellent writing skills


• Have the political savvy to know how to phrase issues to reassure rather than overwhelm clients


• Leadership skills to inform and direct team rather than confuse or withhold information


• Demonstrates creativity and responsibility in all tasks with proven success with large initiatives while working independently


• Excellent time management and ability to juggle multiple tasks under strict deadlines


• Project Management Professional (PMP)


• Scrum Master and/or Agile certification


• Project/Program Leadership, Technical Consulting, Staff Management, Strategic Planning, and Performance Management experience


• Outstanding organizational and resource management skills


• Strong technology background that provides analytical and systems thinking skill set; the ability to apply technical solutions to broad, complex problems


• Strong analytical and systems thinking skill set; ability to apply technical solutions to broad, complex problems


• Ability to talk to clients about technology solutions with the understanding that clients are not themselves technologists, with the political savvy to know how to frame and communicate issues


• Experience in reporting to and building relationships with senior level government executives

PREFERRED EXPERIENCE & SKILLS

• Experience working within a sales or business development organization with proven success


• Change Management experience either as a Transition Manager or leading a Transition to a new contract or closing out an existing contract


• Experience at a Director level role, managing a portfolio of federal government contracts and teams with proven success


• Agile Certified Practitioner (PMI-ACP)

EDUCATION

• Bachelor's degree in Information Systems, Management, Mathematics, Government, or similar, Masters Degree is preferred

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget. There's more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2025 The Washington Post named TCG as a "Top Workplace" for the eleventh straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. In the Washington Post Top Workplace survey, our CEO was ranked best by TCG employees' votes among all midsize companies.

Try us ...- we'll make you happy.

Salary: $160,000-$180,000 commensurate with experience.