Director, Global Risk Management

Papa John's International; Louisville (KY); On-site; USD 140,000 - 210,000; Full time

Job summary

Papa John's International in Louisville, KY, is seeking a Director, Global Risk Management to lead the development, implementation, and oversight of enterprise risk strategies across insurance, claims, compliance, safety, and business resilience.

The role partners with senior leadership, coordinates with finance, and drives cross-functional risk initiatives, reporting insights to the board and guiding proactive risk mitigation and governance throughout the organization.

Qualifications

• Bachelor’s degree in a related field preferred.
• 5–7 years of experience in risk management or related area.
• Strong leadership and cross-functional collaboration capabilities.

Responsibilities

• Lead development, implementation, and oversight of global risk management strategies.
• Oversee insurance, claims, compliance, safety, loss prevention, fleet, and resilience programs.
• Collaborate with stakeholders and present regular reports to senior management and the board.
• Coordinate with finance to ensure transparency and accountability in risk activities.
• Manage ERM program and ensure regulatory and contractual compliance.
• Lead or support special risk-related projects for cross-functional initiatives.
• Develop and manage budgets for risk management activities and forecasting.
• Support business continuity planning and disaster recovery testing.
• Forecast, reserve, and monitor claims through data analysis and modeling.
• Maintain relationships with bond issuers, underwriters, and third parties.
• Ensure franchisees and key third parties meet contractual risk management standards.
• Develop and implement vehicle fleet risk and safety programs.
• Provide ongoing risk guidance to senior leadership and drive continuous improvement.

Skills

Analytical Skills

Planning & Prioritization

Financial & Business Acumen

Communicates Effectively

Problem Solving

Process Improvement

Talent Development

Adaptability

Influence Senior Leaders

Cross-functional Collaboration

Education

Bachelor’s degree preferred

Job description

Job Summary

The Director, Global Risk Management leads the development, implementation, and oversight of the company's global risk management strategies and initiatives. The Director, Global Risk Management collaborates with various stakeholders and key partners to deliver effective risk management programs primarily related to insurance, claims, compliance, safety, loss prevention, fleet, business resilience, third-party, and other identified enterprise risks. The role also includes regular reporting to senior management, the board of directors, and coordination with finance to ensure transparency and accountability in all risk management activities.

Duties and Responsibilities (other duties as assigned)

• Support the claims management process by collaborating with the claims manager, legal and financial teams as needed.
• Manage the actuarial process for claims by ensuring accurate forecasting and reserving through data analysis and predictive modeling.
• Develop and maintain the business continuity plan to ensure preparedness for various disruptions, conducting regular risk assessments and impact analyses.
• Develop and manage the budget for risk management activities, including periodic accurate forecasting for insurance, claims, and other risk-related expenses.
• Core participant of the enterprise risk management (ERM) program, identifying, assessing, and mitigating risks across the organization with effective assessment tools and methodologies.
• Manage the bond program, ensuring compliance with regulatory or contractual requirements and maintaining relationships with bond issuers and underwriters.
• Ensure franchisees and other key third parties are contractually compliant while also providing general risk management guidance and strategies, as needed.
• Support the development and implementation of both physical and technological safety/security policies and programs ensuring compliance with established procedures, as needed.
• Develop and implement risk management strategies for the company's vehicle fleet, conducting regular assessments to improve safety and efficiency in fleet operations as well as ensuring compliance.
• Support the development and maintenance of operational disaster recovery plans to ensure sufficient business resilience in response to emergencies, conducting periodic drills and simulations.
• Consistently challenge the enterprise approach to mitigating complex problems by providing innovative solutions that convey a unique understanding of the interdependencies between business objectives, capabilities, and market trends or options.
• Lead or support special projects related to risk management as assigned by senior leadership, providing expertise for cross-functional initiatives.
• Prepare and present regular reports on risk management activities and findings to senior management and the board, providing insights and recommendations for continuous improvement.

Education, Experience & Certifications

• Bachelor’s degree preferred
• 5 to 7 years experience required

Functional Skills

• Analytical Skills: effectively uses data to generate insights
• Planning & Prioritization: highest impact, highest value
• Financial & Business Acumen
• Communicates Effectively and Candidly
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: Strive to continually improve
• Ability to build and leverage talent
• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
• Ability to effectively communicate, inform, and influence senior leaders
• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.