Director, Global Order-to-Cash Transformation

Anthropic; San Francisco (CA); Hybrid; USD 230,000 - 300,000; Full time

Job summary

Anthropic is hiring a Director to lead the global order-to-cash transformation in a hybrid U.S. setting. You will shape the multi-year O2C roadmap, design scalable processes, and implement automation and AI-enabled solutions across billing, provisioning, and revenue recognition.

You will partner with Finance, GTM, Legal, and Engineering to drive auditable, scalable outcomes. You will also lead cross-functional teams, build operating metrics, and ensure SOX controls scale with growth.

Qualifications

• 10+ years of progressive experience leading operational transformations within Revenue Operations or Finance teams at SaaS/tech companies.
• Expert understanding of process design, cross-functional project management, and scaling systems with AI.
• PMI/Lean Six Sigma Black Belt or equivalent certification.

Responsibilities

• Lead global O2C transformation strategy across order management, provisioning, billing and revenue recognition.
• Design scalable end-to-end processes and establish operating rhythms and SLAs.
• Drive automation and AI-enabled tooling to scale without headcount growth.
• Collaborate with Revenue Accounting, GTM, Legal, Tax, and Engineering to align goals.

Skills

Operational leadership

Cross-functional leadership

Process design

AI & automation

Program management

Systems thinking

Contracting systems knowledge

Education

Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field

Tools

Salesforce

Stripe

NetSuite

Oracle

Workday Financials

Zuora

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Director, Global Order-to-Cash Transformation

San Francisco, CA | New York City, NY | Seattle, WA

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We're looking for an operational leader to partner with engineering, finance and accounting operational leaders to transform Anthropic's global order-to-cash (O2C) function. Our business is scaling faster than the processes and systems that support it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. This role is a key partner with the end-to-end redesign: how orders are structured and provisioned, how transactions flow through our systems, how revenue is billed and recognized, and how all of it stays controlled and auditable as volume compounds.

This is a builder's role with a broad remit. You'll help set the multi-year Global O2C roadmap and then manage the critical aspects such as designing front-to-back processes, standing up automation and AI-driven tooling where manual work doesn't scale. Facilitating programs that cut across Finance, Go-to-Market, Legal, Accounting, Tax, and Engineering.

If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like to hear from you.

Responsibilities

Global O2C Strategy & Transformation

• Be a key contributor to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition
• Assess the current state end-to-end, identify the structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes
• Build the operating metrics and reporting that make O2C performance legible to leadership — cycle times, error and rework rates, touchless transaction rates, revenue leakage, and cost to serve
• Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into what we can actually transact, bill, and recognize

Process Design & Operational Excellence

• Design scalable, controlled processes from the ground up, applying structured process design and continuous improvement methodology rather than incremental patching
• Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating the one-off exception handling that accumulates in high-growth environments
• Establish clear operating rhythms, escalation paths, and service levels across the quote-to-cash lifecycle, with documentation that holds up as the team and transaction volume grow
• Build the operational infrastructure that lets the function absorb order-of-magnitude growth without a proportional increase in headcount
• Build compliance monitoring into the systems, including SOX controls, themselves so that controls scale with volume rather than headcount

Systems, Automation & AI

• Help drive the O2C systems architecture and roadmap in partnership with O2C Leadership, Engineering and GTM Systems, defining requirements, prioritizing investment, and holding the line on scalable solutions over point fixes
• Deploy AI and automation to drive real leverage across the function — automated exception handling and reconciliation, self-service reporting and anomaly detection, and continuous rather than sample-based control monitoring
• Lead global automation strategy and evaluation across billing, contracting, and ERP platforms, and drive the implementations and migrations that follow

Cross-Functional Leadership

• Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering, influencing outcomes without relying on direct authority
• Partner with high-performing operations teams, setting standards, developing talent, and scaling capacity through a mix of employees, contractors, and partners
• Communicate progress, trade-offs, risks, and decisions crisply to executive stakeholders, and surface issues early with a recommended path forward

You may be a good fit if you have

• 10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other finance operational teams at high-growth SaaS/technology companies, including experience leading cross-functionally
• Expert understanding of process design, cross-functional project management, and scaling systems — including using AI to drive automation, reporting, and compliance
• Project management certification (PMP) or Lean Six Sigma Black Belt
• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora)
• A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through implementation and adoption
• Experience building and developing operations teams
• Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field

Strong candidates may also have

• Experience serving both B2C and B2B customers; especially with consumption-based, subscription billing models through to collections
• Experience with go-to-market, deal desk and revenue operations organizations
• Experience designing and implementing processes with robust internal controls, segregation of duties frameworks and flow of financial transactions in high-growth environments
• Understanding of AI industry business models and enterprise customer needs

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $230,000 — $300,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.