Director, Global Medical Response (GMR) Program

Airbus Helicopters; Grand Prairie (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off

Comprehensive insurance coverage

Unlimited access to e-learning courses

Job summary

A leading aerospace firm in Grand Prairie, Texas, is looking for a Director of Global Medical Response to drive strategic operations and sales growth. This role demands extensive aviation experience and a comprehensive understanding of the North American helicopter market. Key responsibilities include leading cross-functional teams, managing sales initiatives, and overseeing customer support performance. Ideal candidates should have at least 12 years in aviation and strong experience in sales and program management. Join us to take your career to the next level!

Qualifications

• 12+ years of aviation experience, including repairs management and logistics.
• 5+ years in the helicopter industry.
• Strong communication and influencing skills at the executive level.

Responsibilities

• Drive strategic operation and sales for a significant North American account.
• Lead cross-functional teams to ensure customer satisfaction.
• Manage financial and operational performance for support contracts.

Skills

Aviation experience

Customer Service

Sales

Logistics

Education

Bachelor's degree in Business or Engineering

MBA or advanced degree

Tools

MS Office (PowerPoint, Excel)

SAP or similar ERP system

CRM systems

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

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Job Description

Director, Global Medical Response (GMR) Program – Airbus Helicopters

Drive the strategic operation and sales growth of a major North American account. Lead a cross‑functional team, manage full P&L for support programs, and steer new aircraft sales. Serve as the executive‑level focal point for all business and logistical requirements to deliver world‑class support while expanding market share.

Working Environment

A suburb just outside the Dallas‑Fort Worth metropolitan area, home to Airbus Helicopters U.S. regional headquarters and more than 1,000 employees.

How We Care for You

• Competitive base salary, incentive compensation, profit‑sharing schemes, retirement savings plan, ESOP participation.
• Paid time off, holidays, generous parental leave program.
• Comprehensive insurance coverage (medical, high‑deductible plans, prescription, dental, vision, life, disability, EAP, supplemental benefits).
• Unlimited access to >10,000 e‑learning courses, Leadership University, accelerated development programs, national and international mobility.

Responsibilities

Key Account Sales & Business Development (30%)

• Regular visits to Key Account headquarters and operational bases.
• Support market development and growth opportunities; increase Airbus Helicopters market share.
• Ensure successful aircraft demonstrations, generate key account opportunities and sales leads.
• Compile data for market analysis and forecast presentations.
• Prepare technical comparisons and strategies highlighting Airbus Helicopters operational advantages.
• Manage all key account sales, market analysis, and business development initiatives.
• Attend trade shows and exhibits; develop new business and public relations.
• Maintain knowledge of competitors’ products and sales activities.
• Act as primary interface with Programs and Customer Support to ensure delivery standards.
• Control operating expenses within company guidelines and annual objectives.

Key Account Customer Support (30%)

• Direct, monitor and guide management of financial and operational performance for support contract execution.
• Profit & loss responsibility for new Spares, HCare Parts by the Hour (PBH) programs and AHI MRO sales.
• Manage materials support and logistics, including forecasting and on‑time delivery.
• Guide the Customer Support Center ‘Command Center’ team to meet OTR5b, AOG metrics, reporting turnaround times.
• Track and influence costs for HCare PBH Program to meet profit objectives.
• Ensure effective training for IM tools; comply with local regulations.
• Develop logistics management strategies with DFW warehouse leadership.
• Oversee consignment locations and inventory management.
• Support purchasing capability and local expediting for AOG spot buys.
• Maintain local resource adequacy: recruiting, workload, capacity balancing.
• Define training needs for key account support and sales teams.

Improvement of Key Account Fleet Activity (20%)

• Develop and deploy support strategies to improve fleet availability.
• Measure fleet activity data aligned with customer metrics.
• Collect and report direct maintenance cost data; recommend actions to increase availability and reduce cost.
• Manage material support and logistics plans for right parts at right location.
• Lead Customer Support Manager to ensure spares availability and fleet activity metrics.
• Co‑operate with Sr. Director, Technical Support for in‑house and technical support.
• Guide the Customer Support Representative team in order management of spares and repairs.
• Coordinate functional organizations to deliver customer support requirements per contract.
• Maintain operating budget (OPEX) and meet KPIs.

Manage GMR Program Team (20%)

• Lead cross‑functional teams to exceed customer expectations.
• Execute HR processes in cooperation with HR Department.
• Coach team members on professional development and career progression.
• Build cooperative relationships across organization to enhance customer satisfaction.
• Develop a high‑effective team for customer support and engagement.
• Ensure direct reports are trained and develop competencies aligned with company strategy.
• Recruit and retain GMR program staff.

Boarding Pass (Qualifications)

• Bachelor’s degree (Business or Engineering) or equivalent.
• Minimum twelve (12) years of aviation experience in aircraft or helicopters, including repairs management, programs execution, logistics, customer service.
• Minimum five (5) years in the helicopter industry.
• Minimum five (5) years in Customer Service, Sales, or Program Management.
• Comprehensive understanding of the North American helicopter market.
• Experience communicating and influencing at Executive Boardroom level.
• Proficiency in Google Workspace or MS Office (PowerPoint, Excel).
• Experience with Customer Relationship Management systems.
• SAP or similar ERP system knowledge.

Preferred Education & Skills

• MBA or graduate/advanced degree preferred.
• Prior experience as helicopter pilot or aircraft maintainer.
• Minimum six (6) years of continuous improvement projects.
• Six Sigma Green Belt or Black Belt certification.
• Familiarity with WebEx, ShareCopter, Salesforce, or Siebel.

Travel Required

• 60% domestic and international travel.

Citizenship

• Authorized to work in the United States.

Physical Requirements

• 40% onsite; remaining remote.
• Vision, hearing, speaking, equipment operation, carrying and lifting up to 30 lbs, occasional pushing/pulling small office furniture.
• Standing, walking, squatting/kneeling as required.
• Travel independently at short notice.
• Personal Protective Equipment requirements as per site.

Take your career to a new level – apply online now!

A full job description will be provided to candidates who progress to the interview stage or upon request.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as needed. This position description does not constitute a written or implied contract of employment.

Airbus provides equal employment opportunities (EEO) to all applicants and employees, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.