Director, Global Data Center Sales Operations

Boyd Thermal Solutions Inc.; Columbus (OH); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Boyd Thermal Solutions Inc. seeks a Director, Global Data Center Sales Operations to partner with the commercial team and Eaton for seamless data, governance, and forecasting. You will own the Salesforce model, master data, and pipeline analytics to enable accurate visibility and strategic account execution.

You will lead cross-functional commercial processes, drive quarterly reviews, and oversee incentive design during integration phases, ensuring data integrity and operational excellence.

Qualifications

• Bachelor’s degree or equivalent experience in a related field and 10+ years in sales/operations.
• Demonstrated experience with Salesforce governance, master data, forecasting, and reporting.
• Experience coordinating incentives, territories, targets, and financial alignment across functions.
• Proficiency with BI tools and cross-functional program leadership.

Responsibilities

• Own Salesforce operating model, governance, training, and rollout with IT and Sales Enablement.
• Lead pipeline, forecast visibility, and account KPI reporting for Global Data Center sales.
• Manage end-to-end commercial processes and quarterly business reviews for top customers.
• Administer sales incentives and commission structures with HR alignment.
• Coordinate cross-functional programs and drive change management during transitions.

Skills

Salesforce governance

Master data

Forecasting

Pipeline management

Reporting

Commercial process design

Sales incentives coordination

Territories

Power BI

Change management

Cross-functional programs

Education

Bachelor’s degree in business, finance, analytics, operations, information systems, or a related field

Tools

Salesforce

Power BI

Job description

Job DescriptionPosition SummaryThe Director, Global Data Center Sales Operations, Boyd Thermal is the strategic business partner responsible for the processes, technology, systems, data, governance, reporting, and cross-functional coordination that enable the Boyd Thermal commercial organization to sell effectively. The role reduces administrative burden on sales teams, strengthens commercial execution, and provides accurate, timely visibility into business performance and future demand. As the Boyd Thermal Sales Operations leader within Eaton's evolving Global Data Center commercial organization, the Director also enables strategic account execution, pipeline and forecast visibility, account performance management, SIOP and capacity planning inputs, and alignment of Boyd Thermal commercial operations with Eaton's broader Global Data Center operating model.Key Responsibilities1. Salesforce, Systems and Data GovernanceOwn the Boyd Thermal Salesforce operating model, including short-term configuration, administration, user management, training, documentation, testing, user acceptance testing, and launch coordination while long-term ownership transitions to IT and Sales Enablement.Lead new-business-win and pipeline analysis in direct partnership with the sales organization.Own master-data administration for ES/EC codes, coordinate data corrections with Sales and Controllers, and administer revenue-realization data alignment.Lead Data Hub and Greensheet forecasting integration in the short term and define an effective long-term split between Sales Operations and Commercial Finance.Partner with Electrical Sector resources to create a technology stack that makes commercial data accessible, accurate, integrated, and useful for execution.2. Commercial Process Ownership and EnablementOwn the end-to-end commercial process at the strategic level and drive consistent execution across the organization.Administer quarterly business reviews and produce data outputs and actions for the top 30 customers.Lead commercial-team training, onboarding, and offboarding during the transition, with long-term migration to Sales Enablement and/or HR.Administer the Voice of Customer program and annual data readouts in the short term; retain strategic VOC activity only when it informs business strategy.4. Incentives, Compensation and Financial CoordinationAdminister North America and Europe sales incentive plans during the transition, with long-term administration moving to the HR Sales Incentive team.Own sales coverage maps and the alignment of people, territories, customers, plans, and goals in partnership with the sales reporting team.Set sales targets; support the transition of incentive-plan design and administration to HR.Own external sales representative commissions, payment approvals, and contract management.Own master-data corrections that affect financial reporting, customer ownership, commercial focus, and incentive alignment.5. Customer Experience and Commercial SupportCustomer Solutions Management, compliance-document processing, order entry, customer onboarding, and sales training and enablement.Partner with the ES-A OPEX team or other designated resources on process optimization.7. Compliance, Documentation and GovernanceEnsure customer-facing and commercial documentation meets regulatory and internal standards.Own customer- and operations-facing ITAR compliance in the near term and retain ITAR pricing governance.Provide continuity while compliance document processing, QMS-related commercial documentation, tariff documentation, and commercial contract workflows transition to designated support teams.Escalate site issues or non-compliance to the appropriate site owner.8. Program Management and Strategic InitiativesLead cross-functional coordination across Finance, Supply Chain, Operations, Marketing, Legal, and HR.Manage change and stakeholder alignment related to support-model transitions, including access, organizational change management, leadership approval, cost considerations, and coordination between Chennai, Pune, and QRO resources.9. Global Data Center Commercial OperationsLead the Sales Operations strategy for Boyd Thermal and Eaton’s Global Data Center commercial organization.Support Global Account Leaders and thermal commercial teams with pipeline management, account KPIs, forecasting, SIOP inputs, capacity visibility, and executive performance reporting.Drive harmonization of Boyd Thermal data, systems, processes, and governance with Eaton’s enterprise Global Data Center account model while preserving business continuity during integration.Improve visibility into customer demand, pipeline health, forecast accuracy, capacity constraints, and commercial risks across strategic Data Center accounts.QualificationsBasicBachelor’s degree in business, finance, analytics, operations, information systems, or a related field; equivalent relevant experience may be considered.10 years’ experience in sales, marketing, sales operations, commercial operations or related fieldPreferred:Demonstrated experience with Salesforce governance and administration, master data, forecasting, pipeline management, reporting, and commercial process design.Experience coordinating sales incentives, territories, targets, representative commissions, and financial alignment across business functions.Proficiency with business intelligence and reporting tools, including Power BI or comparable platforms.Experience leading cross-functional programs, organizational transitions, process improvement, and change management.Interview Requirements and Candidate Privacy NoticeAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.All Job Posting LocationsRemote OhioRemote TypeHybridEEO StatementWe are committed to ensuring equal employment opportunities for all job applicants and employees.Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.AccommodationsTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.