Director, External Communications

Acrisure; Grand Rapids (MI); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Wellness resources

Job summary

Acrisure, a global fintech leader, seeks a Director of External Communications to shape and execute integrated strategies that strengthen reputation and brand presence. You will partner with executives and stakeholders to deliver compelling communications across external channels, translating complex initiatives into messages that resonate with audiences.

The ideal candidate brings senior-level experience in corporate communications, media relations, storytelling, and crisis management to drive

Qualifications

• Proven experience developing and executing corporate communications strategies.
• Strong media relations experience and demonstrated success generating earned media coverage.
• Exceptional writing, editing, presentation, and storytelling abilities.
• Experience supporting executive communications and thought leadership initiatives.
• Strong understanding of reputation management and crisis communications principles.

Responsibilities

• Executive Communications: Develop speeches, presentations, talking points, and thought leadership content.
• Media Relations & Reputation Management: Build media relationships and draft materials.
• Social Media & Digital Communications: Oversee social media strategies and content plans.
• Content Strategy & Storytelling: Create press releases, articles, blogs, and executive communications.

Skills

Strategic communications

Media relations

Executive communications

Storytelling

Crisis communications

Cross-functional collaboration

Education

Bachelor's degree in Communications/PR/Marketing

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Director, External Communications, to join our growing team. The Director, External Communications is responsible for developing and executing integrated communications strategies that strengthen Acrisure's reputation, support business objectives, and elevate the company's brand presence. This role partners closely with executives, business leaders, and cross functional stakeholders to deliver compelling communications across external channels. The ideal candidate is a strategic communicator with exceptional storytelling skills, strong media relations experience, and the ability to translate complex business initiatives into meaningful messages that resonate with key audiences. This individual will play a critical role in supporting executive communications, corporate messaging, media engagement, thought leadership, social media strategy, and reputation management.

Responsibilities

Executive Communications

• Partner with senior leaders to develop speeches, presentations, talking points, and thought leadership content.
• Support executive visibility efforts through media opportunities, industry conferences, speaking engagements, and awards programs.
• Create executive briefing materials and communication plans for key business initiatives.
• Ensure executive communications are aligned with Acrisure's values, business priorities, and brand messaging.

Media Relations & Reputation Management

• Build and maintain relationships with industry, trade, regional, and national media.
• Identify proactive earned media opportunities that elevate Acrisure's brand and market position.
• Draft media materials including press releases, statements, briefing documents, and background materials.
• Monitor industry trends, competitive activity, and emerging issues that may impact company reputation.
• Support crisis and issues management communications planning and response efforts.

Social Media & Digital Communications

• Oversee enterprise social media strategies and content plans that strengthen awareness and engagement.
• Support executive and corporate thought leadership initiatives across LinkedIn and other relevant platforms.
• Monitor social media performance metrics and recommend optimizations.
• Coordinate digital communications efforts surrounding company news, events, and strategic announcements.

Content Strategy & Storytelling

• Develop compelling content that communicates Acrisure's vision, culture, achievements, and business impact.
• Lead creation of press releases, articles, blogs, executive communications, videos, and other communication assets.
• Collaborate with stakeholders across the organization to identify and promote meaningful stories.
• Ensure brand consistency across communication channels and audience touchpoints.

Leadership & Cross‑Functional Partnership

• Manage and develop communications team members while fostering a culture of collaboration, accountability, and continuous improvement.
• Partner closely with Marketing, Human Resources, Legal, Operations, Investor Relations, and business leaders to align communication strategies.
• Coordinate relationships with external agencies, consultants, and vendors as needed.
• Contribute to the ongoing evolution of Acrisure's communications programs and best practices.

Requirements

• Proven experience developing and executing corporate communications strategies.
• Strong media relations experience and demonstrated success generating earned media coverage.
• Exceptional writing, editing, presentation, and storytelling abilities.
• Experience supporting executive communications and thought leadership initiatives.
• Strong understanding of reputation management and crisis communications principles.Experience managing social media and digital communication programs.
• Ability to influence stakeholders and build relationships across all levels of the organization.
• Strong project management skills with the ability to manage multiple priorities in a fast paced environment.
• Sound judgment, discretion, and professionalism when handling sensitive information.

Education and Experience

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• 10+ years of progressive experience in corporate communications, public relations, executive communications, or related disciplines.
• Experience working within a complex corporate environment preferred.
• Experience leading communications initiatives across multiple stakeholder groups preferred.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• ... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer.

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud

Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.