Director, Ethics Risk & Compliance – Patient Services Advisor

Vctavern; East Hanover (NJ); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Long term incentive (select levels)

Health insurance

Paid vacation/holidays

Flexible working arrangements

Employee recognition scheme

Job summary

Novartis Pharmaceuticals in East Hanover, NJ seeks an experienced Director ERC Patient Services Advisor to identify, assess, and manage risks in Patient Services strategies across US Pharma. You will ensure alignment with NPC policies, CIA requirements, and provide clear ERC guidance for complex Patient Service initiatives.

The role collaborates with US affiliates and leadership to translate risk into actionable controls while staying ahead of evolving enforcement trends and industry practices.

Qualifications

• Bachelor's Degree required in a relevant area.
• 8+ years in pharmaceutical, medical device or biotech settings; consulting, compliance or legal counseling in pharma/biotech.
• 2+ years in compliance, legal or regulatory counseling for pharma/biotech.

Responsibilities

• Collaborate across US affiliates to improve policy clarity for Patient Services strategies.
• Identify, assess and manage risks in patient services strategies ensuring NPC policy/CIA compliance.
• Provide ERC advice on high/emerging risks and how to mitigate them at concept stage and during implementation.
• Engage with Patient Services leadership to provide a holistic view of ERC risks.
• Monitor US healthcare environment and share insights with ERC stakeholders.
• Coordinate with Risk Management, Operational Controls, CIA to address risks in patient services strategies.

Skills

Stakeholder collaboration

Policy development

Risk assessment

ERC advisory

Education

Bachelor's Degree

MBA or JD

Job description

Job Description

766 million. That's how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes.

Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data and customer insights to better serve our consumer's needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today's digital and data-driven healthcare revolution to continue to improve and extend even more people's lives.

• Do you want to help people understand their disease and how to seek out the proper treatment for it?
• Do you want to support patients achieve the best possible outcomes?
• Do you want to deliver a leading customer experience at all touchpoints?
• Do you want to be at the forefront of leveraging today's technology advances to create tomorrow's healthcare innovations?

We believe the answers are found when curious, adventurous, and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to utilize the power of digital and data to individualize and maximize interactions with customers. Where you're empowered to not fear failure when taking smart risks. And most importantly, where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

Job Purpose:

The Director, ERC Patient Services Advisor will identify, assess, and support effective management of risks presented by Patient and Specialty Services strategies across all US Pharma therapeutic areas (TAs) and products and Novartis Patient Assistance Foundation (NPAF) to ensure execution of strategies is in compliance with applicable NPC policies, procedures and CIA requirements. The ERC Patient Services Advisor will clearly identify, assess and articulate risks as part of early concept discussions for novel and complex Patient Service strategies (e.g. customer experience center design) and recommend effective risk management when they are implemented. The ideal candidate is passionate about both enabling compliant Patient Services strategies and ensuring ERC guidance to Patient Services teams is clear and actionable.

Your responsibilities will include, but are not limited to:

• Collaborate across US affiliates (Pharma, Oncology, AAA, NGT) as part of US Healthcare Compliance Policy development to simplify and improve clarity of existing policies and ensure policies address Patient Services strategies.
• Collaborate with Patient Services stakeholders in connection with innovative or complex Patient Services strategies to identify, assess, and effectively manage risks to ensure execution of such strategies is in compliance with applicable NPC policies, procedures and CIA requirements.
• Provide specialized ERC advice to Patient Services areas with high and/or emerging risks (e.g. customer experience center design) to assess risk in early concept discussions, discuss risk with business owners to achieve an aligned understanding, provide clear and actionable ERC advice on how to effectively mitigate such risks upon implementation, evaluate effectiveness of risk mitigation and document key milestones throughout the process.
• Effectively engage with Patient Services leadership teams to ensure they have a holistic view of ERC risks presented in their strategies (key watch areas, what's going well, etc.).
• Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of Medical and Market Access strategies and applicable ERC policies to identify and share material insights within ERC.
• Collaborate with other ERC stakeholders (e.g. Risk Management Oversight, Operational Controls, CIA) to share anticipated innovative or complex Patient Services strategies, related risks and ERC guidance and develop aligned approach to Investigations, Monitoring and other ERC activities needed to address risks presented by such strategies.

Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for assigned therapeutic area(s) (key watch areas, what's going well, etc.) and ensure clear and actional ERC guidance is provided or seamless transition to the appropriate ERC stakeholder.

The ideal location for this role is the East Hanover site but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relo-cation as a result. If associate is remote, all home office expenses and any travel/lodging to specific site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 10-20% travel.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:

Required:

• Bachelor's Degree is required in relevant area
• 8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical or biotech companies; or combination thereof, including 3+ years in or counseling patient oriented strategies
• 2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies

Preferred:

• MBA or JD

You’ll receive:

Competitive salary, annual bonus, long term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, employee recognition scheme.

Why consider Novartis?

We're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

We are Novartis. Join us and help us re-imagine medicine.

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Net-work here: https://talentnetwork.novartis.com/network

Accessibility and reasonable accommodations:

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

Division

PHARMA

Business Unit

US PHARMA

Country

USA

Work Location

East Hanover, NJ

Company/Legal Entity

Novartis Pharmaceuticals

Functional Area

Legal & Intellectual Property & Compliance

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No