Director, ERP & CRM - REQ #1239

Mitsubishi Electric US, Inc.; Suwanee (GA); On-site; USD 149,600 - 205,700; Full time

Benefits offered by this job

401(k) plan

Medical, Dental, and Vision insurance

80 hours of vacation per year

56 hours of paid sick leave annually

13 paid holidays per year

Job summary

A leading HVAC company is seeking a Director of ERP & CRM based in Suwanee, GA. This senior position oversees the strategy and delivery of essential SAP and Salesforce solutions. Candidates should possess over 10 years in IT, with 7 years in ERP/CRM management, and demonstrate strong leadership and strategic thinking. The role includes mentoring, project management, and collaboration with internal stakeholders. A competitive salary and excellent benefits such as 401(k) and paid leave are offered.

Qualifications

• Minimum 10 years of experience in IT, with at least 7 years in ERP or CRM management.
• Proven track record managing large-scale ERP and CRM projects successfully.
• Strong negotiation and vendor management skills.

Responsibilities

• Develop and execute the SAP and Salesforce strategy aligned with business goals.
• Oversee SAP and Salesforce solutions for reliability and value delivery.
• Mentor IT team members to ensure career growth and effectiveness.

Skills

ERP implementation

CRM management

Leadership

Project Management

Change Management

Education

Bachelor's degree in Computer Science or related field

Professional certifications such as PMP or ITIL

Tools

SAP

Salesforce

Microsoft Dynamics 365

Job description

Current job opportunities are posted here as they become available.

Mitsubishi Electric Trane HVAC US LLC is looking for a Director, ERP & CRM in Suwanee, GA.

POSITION SUMMARY

The Director of ERP & CRM is responsible for the overall strategy, delivery and support of SAP and Salesforce solutions at METUS. This position plays a crucial role in the company’s ability to run the business while providing scalable and dynamic solutions that add value for our internal and external stakeholders. The ideal candidate possesses a balance of technical expertise, business acumen, ability to influence and leadership skills to successfully deliver value to all stakeholders.

ESSENTIAL FUNCTIONS

Strategic Leadership

• Develop and execute the SAP & Salesforce strategy and roadmap in alignment with the company's growth objectives.
• Identify and incorporate new and emerging technology trends as applicable to the METUS business
• Establish metrics to measure technology performance and return on investment (ROI)

IT Infrastructure and Operations

• Oversee the SAP and Salesforce solutions, ensuring reliability, scalability and value delivery
• Collaborate with internal and external stakeholders to capture value-add opportunities
• Align with the METUS key business objectives, making sure opportunities to add value are properly prioritized
• Ensure all system designs and processes are comprehensively documented at all times
• Manage both METUS teams and 3rd party partners in the maintenance, support, development and deployment of SAP and Salesforce solutions
• Ensure all SAP and Salesforce solutions are compliant with Data Governance and Information Security Management (ISM) guidelines and policies
• Manage related software and services vendors; ensure all contracts and legal agreements are compliant with Legal policies

Project Management and Change Management

• Ensure timely delivery of SAP and Salesforce solutions, including budget adherence and alignment with business objectives
• Develop and implement change management processes to support deployment and implementations
• Engage with cross-functional teams to drive successful project outcomes
• Lead IT teams and functions to support daily operations as well as achieve project- and strategic-level objectives
• Mentor, coach and develop the IT team members to ensure they are highly utilized and growing in their career objectives
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

Other

• Willing to travel up to 25% for various Company meetings and training both domestically and possibly internationally
• Perform other duties as assigned

QUALIFICATIONS

Education

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (required)
• Professional certifications such as PMP, ITIL, Scrum Master or ERP/CRM-specific certifications

Work Experience

• Minimum 10 years of experience in IT, with at least 7 years specifically in ERP and/or CRM implementation and management
• Proven track record of successfully managing large-scale ERP (SAP, Oracle, etc.) and/or CRM (Salesforce, Microsoft Dynamics 365, etc.) projects and leading cross-functional teams
• Experience in managing enterprise applications, both on-premises and cloud applications with experience in application and integration development or a related field
• In-depth understanding of at least one major ERP platform (e.g., SAP S/4HANA, Oracle ERP Cloud, Microsoft Dynamics 365, etc.) and/or CRM platform (Salesforce, Microsoft Dynamics 365, etc.)
• Familiarity with other enterprise systems and their integration with ERP/CRM/SCM/HCM/etc
• Understanding of cloud technologies and their application in ERP and CRM systems
• Strong understanding of business processes across various functions (Finance, HR, Supply Chain, etc.)
• Experience with continuous improvement frameworks such as Lean and Six Sigma
• Experience in business process reengineering and optimization
• Knowledge of industry-specific regulatory requirements and compliance standards
• Strong strategic thinking, problem-solving, and decision-making skills
• Excellent communication, interpersonal, and leadership abilities
• Strong negotiation and vendor management skills
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders
• Change management expertise, including experience with user adoption strategies
• Ability to influence C-level executives and build consensus among stakeholders
• Sound understanding of Agile with demonstrated experience in implementing a framework such as Scrum or Kanban.
• Proven ability to manage multiple workstreams simultaneously
• Experience in risk management and mitigation strategies specific to ERP and CRM implementations
• Deep understanding of industry trends and best practices in ERP and CRM, especially with regard to digital transformation
• Team player demonstrating our core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

The base pay range for this position at commencement of employment is expected to be between $149,600 and $205,700 per year, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent – 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions® and Variable Refrigerant Flow (VRF) air‑conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane® / Mitsubishi Electric and American Standard® Heating & Air Conditioning Mitsubishi Electric. More information is available at www.metahvac.com . We offer an excellent compensation and benefits package including 401(K).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

Click here to view the EEO is The Law Poster and the supplement .

Applicants with a disability who need assistance with the application process may contact Human Resources by email at [e-mail] or by calling 714.229.3813.