Director Enterprise Systems and Services

UT Southwestern Medical Center; Dallas (TX); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Healthcare

PTO & holidays

On-site childcare

Retirement programs

Paid parental leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center in Dallas is seeking a Director of Enterprise Systems and Services to lead enterprise infrastructure, cloud services, and technology operations across a mission-critical environment. You will partner with executive leadership to define strategy, governance, and modernization while ensuring security, reliability, and regulatory compliance for core systems.

The role demands extensive enterprise-level leadership, collaboration with clinical and research stakeholders,

Qualifications

• Bachelor's degree in related field.
• 10 years of progressively responsible, related experience including at least 3 years in supervisory capacity.
• Experience with ITIL and developing operational sustainability plans.

Responsibilities

• Directs day-to-day service deliverables for ESS and reviews incidents to ensure timely resolution.
• Plan and oversee Enterprise Systems portfolio in alignment with annual strategic goals.
• Lead enterprise architects to deliver vetted, sound solutions for the UT Southwestern Enterprise.
• Oversee lifecycle management, forecasting, and budgeting for infrastructure assets.
• Support policy development for server hardware, OS, storage, and compute components.

Skills

Supervisory experience

ITIL experience

Service delivery

Leadership

Education

Bachelor's degree in related field

Tools

ServiceNow

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Director of Enterprise Systems and Services (ESS) is responsible for enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission‑critical, highly regulated organization. This role drives technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The ideal candidate brings significant enterprise‑level leadership experience, partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare‑no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education

• Bachelor's Degree in related field

Experience

• 10 years of progressively responsible, related experience to include at least 3 years in supervisory capacity
• Experience with ITIL, including the ability to develop operational sustainability plans and related task to accomplish outcomes and objectives.

Preferred

Licenses and Certifications

Prefer candidate with current or former technical industry‑related certifications. Upon Hire

JOB DUTIES

• Directs and oversees the day‑to‑day service deliverables and impacts under the purview of the Enterprise Systems and Services (ESS) division. This includes reviewing Service Now incidents to ensure timely resolution for the division and working with Division Leadership and the ESS management staff to ensure proper prioritization and escalation.
• Responsible for assisting in planning, with the resourcing teams, of Enterprise Systems and Services strategic and operational project portfolio. Responsible for ensuring the approved annual strategic and operational project portfolio is executed and implemented as agreed.
• Manages and directs the Enterprise System and Services enterprise architects to deliver well vetted and sound solutions for the UT Southwestern Enterprise as aligned with the annual strategic and operational project portfolio.
• Manages the lifecycle management strategy, assists with forecasting and budgeting for nearing and end‑of‑life infrastructure and computing assets under the management of Enterprise Systems and Services.
• Assists Leadership with resource planning and management to support projects and initiatives for other IT divisions and business partners.
• Participates and assists in the development of annual capital plans. Identify and propose innovative and creative solutions that enhance or increase the efficiency of the services provided by Information Resources to the campus community.
• Works with Leadership in the establishment of policies and procedures for server hardware, operating system, and associated storage and compute components; works in tandem with scientific and technical community to develop and cultivate knowledge of future trends.
• Consults with business partners to include application analysts, vendors, and others to facilitate planning and forecasting demand for project efforts, including understanding the design and build phases, hardware/software specifications, and pricing (project and ongoing operational).
• Represents the Division in root cause analysis (RCA) activities and identifying process or procedural improvements to improve the overall reliability of centrally managed Information Technology.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security‑sensitive and subject to Texas Education Code 51.215,