Director, Enterprise Network And Communications

Meijer; Grand Rapids (MI); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Strategic Technology Leader to drive operational maturity and continuous improvement of the enterprise network in Grand Rapids, MI. The role involves overseeing LAN/WAN, SD-WAN, and unified communications infrastructure for business growth and risk management.

The candidate should have 12+ years of experience in network infrastructure, excellent leadership abilities, and a proven track record in financial management and executive communication. Meijer emphasizes growth opportunities and community engagement.

Qualifications

• 12+ years of experience in network/voice infrastructure in an enterprise environment.
• 7+ years of experience in a senior leadership role.
• Deep expertise in routing/switching, SD-WAN, and network security.

Responsibilities

• Own the 5-year network and voice strategy aligned to business growth.
• Establish ITSM operating model aligned to ITIL best practices.
• Chair the Network Change Advisory Board and enforce change controls.

Skills

Enterprise networking expertise

Leadership experience

AIOps and observability platforms

Financial acumen

Risk governance

Education

Bachelor's degree in Computer Science or related field

Tools

Ansible

Terraform

Azure

GCP

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Please review the job profile below and apply today!

Strategic technology leader responsible for the vision, operational maturity, and continuous improvement of Meijer's enterprise network and unified communications infrastructure. This role spans LAN/WAN, wireless, SD-WAN, data center networking, voice/UCaaS and contact center platforms all aligned to enterprise risk, business continuity, and digital transformation. The ideal candidate builds high-performing teams, establishes rigorous ITSM/ITIL practices, leads changes with discipline, and communicates infrastructure health and roadmap clearly to executive leadership.

What You'll Be Doing:

Strategic Planning & Roadmap

• Own a 5-year network and voice strategy aligned to business growth, digital transformation, and risk tolerance; define and track KPIs/OKRs and present progress to senior leadership.
• Partner with enterprise architecture, security, and business stakeholders to align infrastructure investments with IT strategy and capital planning.

Operational Maturity & Service Excellence

• Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.
• Establish practice observability practices using AIOps and structured runbooks to reduce MTTR; oversee NOC operations and 24/7 enterprise reliability.

Change Management & Risk Governance

• Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.
• Partner with cybersecurity on network segmentation, zero-trust architecture, and vulnerability management; lead major incident response and structured post-incident reviews.

Team Leadership

• Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.
• Foster cross-functional collaborations with infrastructure, security, applications, and business teams.

Voice & Unified Communications

• Oversee enterprise voice platforms including UCaaS, CCaaS, SIP trunking, and collaboration tools; drive store and contact center modernization and ensure platform resiliency and compliance.

Vendor & Financial Management

• Manage strategic vendor relationships and hold partners accountable to SLAs; lead sourcing, negotiation, and renewal of major contracts.
• Develop and manage the network and voice CAPEX/OPEX budget; identify cost optimization opportunities without compromising reliability and security.

What You Will Bring with You

• Bachelor's degree in computer science, Information Technology, or related field.
• 12+ years' experience in network/voice infrastructure in an enterprise environment.
• 7+ years' experience in a senior level leadership role.
• Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).
• Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).
• Proven track record building ITSM/ITIL practices and leading organizational changes including technology migrations and process re-engineering with measurable outcomes.
• Experience in enterprise voice/UCaaS, and SIP/VoIP platforms; strong financial acumen managing multi-million-dollar budgets.
• Excellent executive communication skills; translating technical complexity into business language for senior stakeholders.
• Background in retail/distribution or large multi-site enterprise environments.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.