Director, Engineering, Merchandising Systems

Inside Lvmh; San Francisco (CA); Hybrid; USD 236,000 - 262,000; Full time

Benefits offered by this job

Health insurance

401k with match

FSA / HSA

PTO & flexible leave

Merchandise discount

Wellness programs

Job summary

Sephora in San Francisco seeks a Director, Business Systems, Merchandising Systems. You’ll provide vision for product strategy, lead a technology team, and drive merchandising across stores and digital channels with AI-enabled tools.

Collaborate with senior business and tech leaders to translate strategies into scalable roadmaps and measurable outcomes. You’ll manage a team of product managers, business analysts, and architects, guiding delivery of scalable applications that support assortment,

Qualifications

• 10+ years of retail-industry systems experience in merchandising.
• 3+ years of people leadership managing teams and matrixed resources.
• Bachelor's degree in computer science, business, or related field.
• AI-first leadership driving delivery through Agentic/AI-driven SDLC.
• Technical and strategic delivery of enterprise SaaS/vendor/in-house apps.

Responsibilities

• Set vision, strategy, and multi-year roadmap for Merchandising Systems.
• Engage executives and stakeholders to align priorities and drive product execution.
• Define requirements and solutions using AI-assisted analysis across merchandising areas.
• Apply AI-first SDLC, enforce quality, and accelerate delivery with Engineering.
• Lead business process automation and cross-company team development.

Skills

Retail experience

People leadership

AI leadership

Tech strategy

Education

Bachelor's degree in computer science, business, or related field

Job description

Profile

Job ID:298693
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type:
Position Type: Regular
Job Function: Information Technology
Work Location: Hybrid-San Francisco Office

Your safety matters to us

All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Your Role at Sephora:

Ready for a career glow up? As Director, Business Systems, Merchandising Systems, you’ll provide vision and strategy for Sephora’s Merchandising Systems portfolio and lead the technology team responsible for product and SKU management, assortment, space management, brand engagement, merchandising operations across store and digital channels, and product lifecycle management. The work you do will impact beauty, as you partner with senior business and technology leaders to translate business strategies into product roadmaps, scalable solutions, and measurable outcomes applying AI to accelerate delivery using AI-Enabled tools/processes. You’ll manage a team that’s united in beauty, supported by those who are equally passionate about delivering scalable applications and solutions that support merchandising across stores and digital channels.

What You’ll Do:

• Vision and Strategy: Set the vision, strategy, and multi-year roadmap for Merchandising Systems and solutions based on business strategy and industry requirements.
• Stakeholder Engagement: Engage Executive Merchandising leadership, Merchants, and other stakeholders to align priorities, identify system-improvement opportunities, and drive product execution.
• Requirements and Solution Definition: Drive requirements and solution definition using AI-assisted analysis and design, translating business strategy into clear requirements, solutions, and specifications in the areas of unified product and SKU management, assortment, brand engagement, merchandising management, space management, and product lifecycle management.
• AI-first SDLC: Apply AI-first / Agentic SDLC practices to accelerate solution design, specification, delivery, and documentation; enforce standard build processes and quality while working with Engineering directors on faster delivery.
• Business Process Automation: Engage the business and lead business process automation and improvement initiatives using AI.
• Team Leadership and Cross-Company Relationships: Build cross-company relationships, report business-performance KPIs through technology platforms, introduce new technologies, and lead/develop the team (product managers, business analysts, architects) through coaching, mentoring, and matrixed resource management.

What You’ll Bring:

• Retail Industry Experience: 10+ years of retail-industry systems experience managing application product management and delivery for the merchandising domain in a fast-paced retail company.
• People Leadership: 3+ years of experience managing teams and matrixed resources, including coaching and mentoring full-time employees and contractors.
• Education: Bachelor’s degree in computer science, business, or a related field.
• Domain Expertise: Merchandising retail domain expertise across assortment, space management, new product launch, brand engagement, and omnichannel retail, with experience using Blue Yonder Floor/Space (or comparable) and Syndigo (or comparable MDM) solutions.
• AI Leadership: AI-first leadership experience driving delivery through Agentic/AI-driven SDLC, AI-augmented product management, and using GenAI tools to engage stakeholders, accelerate requirements, and drive process automation.
• Technical & Strategic Delivery: Proven expertise in technology product strategy, roadmap development, enterprise-scale SaaS/vendor/in-house application delivery, and scalable systems design.

What You’ll Get:

The annual base salary range for this position is $235,980.00- $262,200.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they willperform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum offivedays.

• CaringCommunity.You’llcollaborate with teammates who are equally passionateabout innovatinganddrivingthe industry forward – together, united in beauty.
• Fulfilling Path.Your career transformation starts here, with opportunities that will challenge,stretchand develop your skills.
• Meaningful Work.As you make an impact onbeauty,you’llfeel and see the positive change (consumer, industry,andsocial)thatyourindividual voice is a part of.

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your family’s needs with medical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.
• Wealth.We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora.
• Balance.You’ll beempoweredto find the perfect blend of work/life balance thatactuallyworks for youwithPTO, flexibility,protectedleave, and more.
• Growth.Career growthis built into every role, with access to training,development,and tuition reimbursement.
• Perks.Thinkyou’vetried it all? Enjoya30%discount on all merchandise/services, opportunities forfreeproductor “gratis,”and flash sale discountsonLVMHbrandproducts.
• Support.Join a team thattruly cares– with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse andinclusiveworkplaceand considers allapplicants withoutregard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protectedcategory.Sephora is committed to providing reasonable accommodationtaapplicantswith disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those witharrest and conviction recordsin a manner consistent with the requirements of allapplicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful