Director, Engineering (Consumer Experiences)

Clear; New York (NY); On-site; USD 435,000 - 535,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Family-building benefits (fertility/ad

Flexible time off

Annual wellness stipend

OneMedical memberships for you and any

CLEAR Plus membership

401(k) with employer match

Job summary

CLEAR is building the secure identity platform of the future. We are seeking a collaborative, strategic Director of Engineering to lead multiple teams responsible for CLEAR's consumer experiences across mobile app, website, enrollment experiences, marketing tech, and Concierge platform.

You will partner with Product, Design, Marketing, and business leaders to move quickly while maintaining quality, reliability, and operational excellence.

Qualifications

• 12+ years of software engineering experience with 6+ years leading engineering teams and 3+ years managing engineering managers.
• Proven track record building and scaling consumer-facing digital products across mobile and web.
• Strong background in designing scalable distributed systems and modern cloud-native applications.
• Experience partnering with Product, Design, Marketing, and Analytics to deliver customer-centric outcomes.
• Demonstrated success creating high-performing engineering organizations balancing speed, quality, reliability, and maintainability.
• Deep understanding of experimentation, analytics, and data-informed product development.

Responsibilities

• Lead and grow multiple engineering teams responsible for CLEAR's consumer experiences across mobile, web, marketing technology, and Concierge products.
• Define and execute the technical strategy for customer-facing applications, ensuring scalable, reliable, and performant experiences.
• Partner with Product, Design, Marketing, and Business stakeholders to prioritize roadmaps improving acquisition, conversion, engagement, retention, and satisfaction.
• Drive engineering excellence by establishing best practices around architecture, delivery, quality, observability, and performance.
• Build collaborative relationships to rapidly deliver value through experimentation and iteration.
• Champion modern engineering practices while maintaining reliability, security, and quality.
• Develop engineering managers and senior engineers, fostering ownership, innovation, and accountability.
• Use data and customer insights to inform investments and improve the digital member experience.

Skills

Strategic leadership

Team building

Software architecture

Cloud-native systems

Data-informed decisions

Communication

Tools

Mobile apps

Web platforms

Marketing tech

Concierge platform

Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We are seeking a collaborative, strategic, and execution-focused engineering leader to shape the digital experiences that millions of people have with CLEAR. As a Director of Engineering, you will lead multiple engineering teams responsible for building and scaling our consumer products across the CLEAR mobile app, website, digital enrollment experiences, marketing technology, and Concierge platform. You'll partner closely with Product, Design, Marketing, and business leaders to create intuitive, high-performing experiences that drive acquisition, engagement, conversion, and member satisfaction.

The ideal candidate combines strong technical leadership with a deep understanding of consumer product development, building high-performing teams that move quickly while maintaining quality, reliability, and operational excellence.

What You'll Do:

• Lead and grow multiple engineering teams responsible for CLEAR's consumer experiences across mobile, web, marketing technology, and Concierge products.
• Define and execute the technical strategy for customer-facing applications, ensuring scalable, reliable, and performant experiences that delight millions of members.
• Partner closely with Product, Design, Marketing, and Business stakeholders to prioritize roadmaps that improve acquisition, conversion, engagement, retention, and member satisfaction.
• Drive engineering excellence by establishing best practices around architecture, delivery, quality, observability, and operational performance.
• Build highly collaborative relationships across Engineering, Product, Design, Data, and Marketing to rapidly deliver customer value through experimentation and continuous iteration.
• Champion modern engineering practices, enabling teams to move quickly while maintaining reliability, security, and technical quality.
• Develop engineering managers and senior engineers, fostering a culture of ownership, innovation, accountability, and continuous growth.
• Use data, experimentation, and customer insights to inform technical investments and continuously improve the digital member experience.

What You're Great At:

• 12+ years of software engineering experience, including 6+ years leading engineering teams and 3+ years managing engineering managers.
• Proven experience leading multiple teams building and scaling consumer-facing digital products, including mobile applications, web platforms, or customer acquisition experiences.
• Strong technical background designing scalable distributed systems and modern cloud-native applications.
• Experience partnering closely with Product, Design, Marketing, and Analytics to deliver customer-centric experiences and measurable business outcomes.
• Demonstrated success building high-performing engineering organizations that balance speed, quality, reliability, and long-term maintainability.
• Strong understanding of experimentation, A/B testing, analytics, and data-informed product development.
• Exceptional communicator who can influence technical and business leaders while aligning cross-functional organizations around a shared vision.
• Passion for developing engineering talent and creating an inclusive, high-performing culture where teams can do their best work.
• Comfortable operating in fast-paced, ambiguous environments with a strong sense of ownership and continuous improvement.

How You’ll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The total compensation range for this role is $435,000-$535,000depending on levels of skills and experience.

This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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