Director, End-User Experience & Workplace Technology

Dana-Farber Cancer Institute

Boston (MA)

On-site

USD 189,000 - 206,000

Full time

7 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Dana-Farber Cancer Institute in Boston seeks a strategic Director of Workplace Technology to lead end-user services across eight New England campuses and future projects. You will shape the vision, roadmap, and performance of endpoint management, imaging, patching, security compliance, and on-site support for workstations, thin clients, mobile devices, and printers.

This role requires building high‑performing teams, optimizing processes, overseeing procurement and decommissioning, and partnering

Qualifications

Bachelor's degree in a relevant field with IT operations focus.
8+ years IT operations experience with ITSM, endpoints, OS, and healthcare apps.
Experience with regulatory compliance and IT risk in healthcare environments.
Experience managing over $1M in operational expenses.
ITIL preferred and proven leadership of multi-disciplinary teams.

Responsibilities

Set vision and roadmap for end-user technology services across campuses.
Oversee endpoint management, imaging, patching, and security compliance.
Lead teams delivering on-site support for workstations, mobile devices, and printers.
Partner with Facilities, Security and Infrastructure for moves and go-lives.
Mentor staff and optimize processes to improve service quality and efficiency.
Monitor KPIs/SLAs and drive continuous improvements.