Director, eCommerce Systems

PacSun; Anaheim (CA); On-site; USD 146,000 - 191,000; Full time

Benefits offered by this job

Competitive incentive program

401K with employer match

Dog-friendly office

$1,000 referral incentive

30–50% merchandise discount

On-site cafe

On-site gym

Weekly car wash service

Job summary

PacSun, a Los Angeles-based lifestyle brand, seeks an executive to own its eCommerce technology strategy and delivery. You will lead high-impact initiatives from concept through post-launch, collaborating with IT, Marketing, Merchandising, and external partners to ensure scalable, secure, and high-performing digital experiences.

Ideal candidates bring 10+ years of leadership in retail eCommerce, architectural expertise in Salesforce Commerce Cloud, and strong governance, budgeting, and PCI

Qualifications

• Over 10 years of leadership in large-scale retail eCommerce and digital tech.
• Architect-level proficiency in Salesforce Commerce Cloud and related platforms.
• Experience with DevOps, Agile/Scrum, and automated testing.
• Strong project governance and budgeting experience.
• Knowledge of information security standards and PCI compliance.
• Proven ability to manage multiple concurrent projects and constraints.
• Excellent analytical and problem-solving skills.

Responsibilities

• Serve as PacSun’s eCommerce technology owner, leading evaluation, prioritization, development, implementation, and optimization of digital systems and solutions.
• Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support.
• Identify risks and opportunities for improvement; lead cross-functional efforts to mitigate risks and resolve problems.
• Define and maintain the digital technology roadmap; evaluate platforms, AI capabilities, and architectures for scalability and security.
• Provide deep expertise in Salesforce Commerce Cloud to deliver seamless, high-performing customer experiences.
• Oversee the full digital journey—site, mobile app, content, and checkout—using analytics and A/B testing to optimize engagement.
• Lead frequent sprint deployments and platform optimizations to drive growth and responsiveness to business needs.
• Foster strong cross-functional partnerships; manage competing priorities and align technology with business goals.
• Collaborate across IT, Marketing, Merchandising, Operations, Finance and external partners.
• Operate with high integrity and confidentiality, acting as a leader of company culture and standards.
• Build and retain a high-performing, collaborative team focused on transparency and accountability.
• Manage budgets, vendor relationships, and procurement for all eCommerce and marketing tech initiatives.

Skills

Ecommerce leadership

Salesforce Commerce Cloud

Agile / Scrum

Jira / Atlassian

Cross-functional collaboration

Security & PCI compliance

Data analytics

Vendor management

Budget management

DevOps familiarity

Tools

Jira

Atlassian Suite

Job description

Co-created in Los Angeles, Pacsun exists at the intersection of fashion, music, art, and sport. We’re a lifestyle brand built with and for the next generation, bringing together the culture, creativity, and self-expression that define youth today.

Our curated assortment features some of the most relevant brands and styles in the world, including adidas, Brandy Melville, Fear of God Essentials, alongside Pacsun’s own labels and exclusive collaborations.

But Pacsun is more than what we sell. It’s the community we build.

This is Pacsun. Built with culture. Powered by community.

____________________________________________________________________________________________

• Serve as Pacsun’s eCommerce technology owner, leading the evaluation, prioritization, development, implementation, and optimization of all digital systems and solutions.
• Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support.
• Continuously evaluate system solutions and challenges, identify risks and opportunities for improvement, and lead cross-functional efforts to develop and execute effective strategies and approaches for risk mitigation and problem resolution.
• Define and maintain the digital technology roadmap, evaluating and adopting innovative platforms, tools, AI capabilities, and architectures that ensure scalability, performance, security, and operational efficiency.
• Provide deep expertise in Salesforce Commerce Cloud and related platforms, applying modern eCommerce best practices to deliver a seamless, high-performing customer experience.
• Oversee the full digital journey—including site navigation, mobile app experience, content strategy, and checkout flow—leveraging analytics, A/B testing, and customer segmentation to optimize engagement and conversion.
• Lead frequent, high-quality sprint deployments and ongoing platform optimizations to drive innovation, growth, and responsiveness to business needs.
• Cultivate strong cross-functional partnerships, effectively manage competing priorities, build bridges to achieve shared objectives.
• Collaborate across IT, Marketing, Merchandising, Operations, Finance, as well as external professional services partners, to align technology solutions with business goals.
• Operate with the highest level of conduct, integrity, and confidentiality, serving as a visible leader of company culture, norms, and professional standards.
• Build, lead, and retain a high-performing, collaborative team, fostering technical expertise, professional development, and a culture of transparency, accountability, and approachability.
• Manage budgets, vendor relationships, and procurement for all eCommerce and marketing technology initiatives, ensuring quality, value, and fiscal responsibility.

What it takes to Join:

• Over 10 years of demonstrated leadership and hands-on expertise in large-scale retail eCommerce and digital technology.
• Proven ability to excel in fast-growing, dynamic business environments with competing priorities, with a positive, solution-oriented mindset combined with strong leadership and team motivation skills.
• Architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms. Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success.
• Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets.
• Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements.
• Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons.
• Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing.
• Skilled in developing business case justifications by estimating project effort, costs, timelines, and ROI in collaboration with finance teams.
• Strong command of project governance best practices, including sequencing recommendations and status reporting; proficient with Jira, Atlassian Suite, or similar project management tools.
• Excellent analytical and problem-solving skills.

Salary Range: ($146,394, $191,388)

• Competitive short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Dog friendly office environment
• $1,000 referral incentive program
• Generous associate discount of 30 - 50% off merchandise online and in-stores
• On-site Cafe
• On-site Gym with Fitness Classes
• Weekly Car Wash Service and more!

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.