Director, Digital Quality & Analytics

Quest Diagnostics Incorporated; Wood Dale (IL); Hybrid; USD 150,000 - 220,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Education assistance

Career advancement opportunities

Annual incentive plans

Job summary

Quest Diagnostics Incorporated is seeking a Director of Digital Quality & Analytics to advance AI and analytics adoption in Quality and Regulatory Affairs. This hybrid role is located in Wood Dale, IL, and involves strategic leadership in data-driven decision making.

The ideal candidate will have 8-12 years of relevant experience and a strong background in data analytics and regulatory compliance. Responsibilities include overseeing executive reporting and driving automation strategies across processes.

Qualifications

• 8-12+ years of experience in Quality, Regulatory Affairs, Analytics, or Digital transformation.
• Experience in life sciences, diagnostics, medical devices, or regulated environments.
• Strong experience with data analytics, dashboards, and KPI development.

Responsibilities

• Lead the strategy and deployment of AI solutions across Quality & Regulatory processes.
• Define and execute a roadmap to transition to predictive insights.
• Translate complex quality data into narratives for senior leadership.

Skills

Leadership

Data analytics

Communication skills

AI application

Regulatory knowledge

Education

Bachelor's Degree

Advanced Degree

Tools

Power BI

Tableau

Job description

The Director, Digital Quality & Analytics will report into the Sr. Director Governance & Quality Excellence and will drive the adoption of AI, advanced analytics, and data‑driven decision making across the Quality and Regulatory Affairs function. This role will serve as a change champion, partnering with cross‑functional stakeholders to transform how quality data is leveraged—from reactive to proactive, predictive insights.

This leader will also play a critical role in executive and Board‑level reporting, ensuring quality and regulatory performance is translated into clear, actionable insights that support enterprise risk management, compliance, and strategic decision making.

This is a hybrid role, and the selected candidate must be near a Quest Diagnostics hub location. Preferred locations are Wood Dale, IL or Schaumburg, IL. Pay Range: $150,000–$220,000/year + 20% Annual Incentive Plan.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

AI & Digital Enablement

• Lead the strategy and deployment of AI enable solutions across Quality & Regulatory processes
• Identify high value use cases to drive automation, risk detection, and efficiency
• Partner with IT, data, and business teams to scale AI capabilities responsibly and compliantly
• Act as an AI champion, driving adoption through training, communication, and stakeholder engagement

Analytics Strategy & Transformation

• Define and execute a roadmap to transition from lagging indicators to leading predictive insights
• Build and standardize quality metrics, KPIs, and dashboards across the enterprise
• Enable advanced analytics to improve inspection readiness and compliance outcomes
• Drive master data harmonization and governance aligned with eQMS and enterprise data strategy

Governance & Executive Reporting

• Lead development of Board of Directors and Executive level reporting for Quality and Regulatory Affairs
• Translate complex quality data into clear, concise, and compelling narratives for senior leadership
• Enhance transparency to enterprise level regulatory and compliance risks
• Support governance forums with actionable insights and decision support

Qualifications

Required Work Experience

• 8‑12+ years of experience in Quality, Regulatory Affairs, Analytics, or Digital transformation
• Experience in life sciences, diagnostics, medical devices, or regulated environments
• Proven ability to lead enterprise‑level transformation initiatives
• Strong experience with data analytics, dashboards, and KPI development
• Demonstrated success in executive communication and Board level presentations
• Experience with data visualization and analytics platforms (Power BI, Tableau, etc.)
• Experience translating complex data into actionable business insights

Preferred Work Experience

• Experience with AI/ML applications in regulated environments
• Familiarity with eQMS platforms and quality system processes
• Knowledge of regulatory frameworks (e.g., FDA, CAP, CLIA, ISO)
• Experience driving change management and adoption at scale

People Leader Responsibility

• 0‑4 direct reports

Education

• Bachelor's Degree (Required)
• Advanced Degree (Preferred)

Technical Training or Professional Licensing

• ASQ CMQ/OE, CQA, or equivalent quality certification (Required)
• Certification in AI, analytics, data science, or business intelligence tools or equivalent (Required)
• Lean Six Sigma Black Belt (Preferred)
• Regulatory or compliance certifications (Preferred)
• RAC, ISO 13485 lead auditor (Preferred)
• AI Governance Professional Certifications (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.