Director, Digital Client Services

Fox Corporation; New York (NY); On-site; USD 128,000 - 149,000; Full time

Benefits offered by this job

Annual bonus

Medical/dental/vision benefits

401(k) plan

Paid time off

Job summary

Fox Corporation seeks a Director of Digital Client Services to lead end-to-end workflow design and onboarding for the client services ecosystem. You will coordinate with Sales, Ad Ops, Yield, and Engineering to define processes, implement improvements, and ensure scalable operational excellence.

The role emphasizes training, documentation, and automated workflow adoption, with a focus on delivering consistent client experiences across Fox’s digital ad stack.

Qualifications

• Experience in digital advertising client services or account management is required.
• Strong understanding of OMS, CRM, and major ad servers.
• Ability to map, define and optimize digital workflows across multiple teams.
• Experience onboarding and training new hires on complex systems.
• Comfort with documenting processes and system usage for scale.
• Proactive approach to automation and AI-enabled workflows.

Responsibilities

• Serve as the primary point of contact for day-to-day process questions from the Client Services team.
• Log and relay system feedback, updates, and bug fixes to Engineering for OMS/CRM.
• Map and refine workflows across Client Services, Sales, Ad Ops, Yield, and Engineering.
• Onboard and train new Digital Client Services staff for Fox digital ad sales ecosystem.
• Create and maintain detailed process and system documentation as the single source of truth.
• Drive AI adoption and automation initiatives in collaboration with leadership.
• Coordinate with Account Managers and Campaign Managers to keep processes aligned.

Skills

Cross-functional collaboration

Workflow mapping

Process improvement

Training & onboarding

Documentation

AI adoption

Tools

OMS (Operative)

CRM (Salesforce)

Google Ad Manager

FreeWheel

Tableau

Job description

OVERVIEW OF THE COMPANY

Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

We are seeking a highly collaborative and process-driven Director, Digital Client Services, to join our team. This role sits at the critical intersection of Client Services, Sales, Ad Operations, Yield, Engineering, and Data Platforms.

Your primary focus will be maintaining a deep understanding of workflows and cross-team touchpoints. Partnering with the Senior Director you will drive continuous process improvement, identify automation opportunities, and champion the adoption of new solutions. Together you will define, optimize, and scale digital workflows. Once the new workflows are ready, you will own onboarding the Digital Client Services team by co-designing training and rollout programs. As a key operational voice, you bring consistency and a positive attitude to an ever-changing environment.

A SNAPSHOT OF YOUR RESPONSIBILITES

• System & Process Support: Act as the primary point of contact for day-to-day process questions from the Client Services team, maintaining a deep, comprehensive understanding of Fox digital workflows.
• System Administration & Engineering Liaison: Gather system feedback and log technical requests, updates, and bug fixes for applications like OMS and CRM directly with the Engineering teams.
• Workflow Definition & Optimization: In partnership with Senior Director, map, define, and continuously refine digital workflows across Client Services, Sales, Ad Ops, Yield, and Engineering to maximize operational efficiency and maintain accuracy of current Go To Market operations.
• Onboarding & Training Enablement: Onboard and train newly hired digital client services team members to Fox digital ad sales ecosystem, ensuring a highly-positive onboarding experience and effective transition into their roles.
• Documentation Management: Create, organize, and maintain highly detailed process and system documentation to serve as a single source of truth for the organization.
• Innovation & AI Adoption: Partner with the Senior Director to drive process improvement initiatives, identify automation opportunities, and spearhead the adoption of AI-enabled workflows.
• Operational Alignment: Regularly liaise with Account Managers, Coordinators and Campaign Managers to ensure that daily execution remains aligned with the most efficient and updated processes.

WHAT YOU WILL NEED

• Experience in digital advertising, ideally within a client services or account management organization:
  • Ad Tech Ecosystem: Deep, hands-on understanding of OMS (Operative), CRM (Salesforce), and leading ad servers like Google Ad Manager and FreeWheel.
  • Media Operations: Comprehensive knowledge of the digital media lifecycle, including planning, campaign management, trafficking, optimization, programmatic operations, billing, and measurement.
  • Data & BI Literacy: Working knowledge of Business Intelligence platforms (such as Tableau), with a keen understanding of how changes to enterprise systems and workflows directly impact downstream reporting and data outputs.
  • Proven ability to collaborate with and influence diverse stakeholders across technical (Engineering, Data) and business (Sales, Client Services, Yield) teams.
  • A proactive, resilient approach to identifying operational bottlenecks and designing creative, scalable solutions.
  • Exceptional organizational skills with a meticulous eye for detail, particularly in workflow mapping and documentation.
  • A dedicated team player with a passion for delivering exceptional customer and client experiences.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $128,000.00-149,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.