Director Diagnostic Imaging Support Services

Banner Health Corporate; Phoenix (AZ); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Management Incentive Program

Benefits package

Job summary

Banner Health seeks a Director of Diagnostic Imaging Support Services to lead TM/ENTECH medical imaging service operations across Arizona and the Western Region. You will oversee strategy, budgeting, compliance, and team leadership to deliver reliable, cost-effective imaging technology services that support patient care.

The role requires residency in Arizona, with substantial travel and availability outside standard hours.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Minimum ten years of medical imaging equipment service experience.
• At least five years in a management role within a large healthcare organization.
• Strong budgeting, forecasting and data analysis capabilities.
• Proven ability to lead cross-functional teams and drive results.

Responsibilities

• Provide leadership for TM/ENTECH imaging equipment service operations across AZ and the Western Region.
• Develop annual business plans, budgets and cost-control measures.
• Drive process improvements in maintenance programs and service delivery.
• Collaborate with hospital administration, vendors and cross-functional teams to ensure patient care support.
• Ensure regulatory compliance with CMS, TJC and AzRRA standards.
• Mentor staff, build partnerships and manage talent to meet goals.

Skills

Leadership

Budgeting

Strategic planning

Data analysis

Project management

Stakeholder management

Financial acumen

Education

Bachelor’s Degree in a relevant field

Job description

Primary City/State: Phoenix, Arizona Department Name: AZ Radiology Sales/Svcs-Bio-Me Work Shift: Day Job Category: Clinical Support

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Director of Diagnostic Imaging Support Services provides strategic and operational leadership for Banner Health’s medical imaging equipment service operations across Arizona and the Western Region. This role oversees Technology Management (TM) and ENTECH services, including equipment planning and assessment, project management, on‑site technology management, regulatory oversight, and support of imaging clinical technology.

The Director leads operational strategy, evaluates financial and operational performance, identifies cost‑reduction opportunities, and drives initiatives that improve service delivery, equipment reliability, and operational efficiency. In this role, you will support high‑performing teams while partnering with hospital administration, clinical leaders, corporate leadership, vendors, and cross‑functional departments to deliver reliable, cost‑effective technology services that directly support patient care.

The position requires residency in Arizona, approximately 30–40% local travel, 5–10% overnight travel, and availability to provide leadership support outside traditional business hours.

Your pay and benefits are important components of your journey at Banner Health.

This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally‑recognised healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award‑winning patient care.

POSITION SUMMARY

This position has overall accountability for providing leadership, direction, and administration of Technology Management (TM)/ENTECH medical imaging equipment service operations and imaging regulatory oversight for all Banner facilities including medical centres, BMG facilities, surg‑centres, and outside (ENTECH customers) in which Banner does business. Medical imaging equipment services drive both system and regional initiatives.

Ensures a working environment supportive of medical imaging asset services and support in a reliable and cost effective manner. This position is responsible for developing and maintaining a resource strategy for medical imaging equipment service that is responsive to the continuous changes in the organization and corporate structure. Also provides leadership and support of outside (ENTECH) customers and shared resources teams that support Banner Health

CORE FUNCTIONS

1. Provides leadership, management and guidance to medical imaging equipment services team. Ensures compliance with strategic vision, and priorities while seeking opportunities for efficiency. Identifies high‑value talent within team to develop succession planning and manage talent acquisition, assignments, and performance. Demonstrates leadership qualities that foster a collaborative environment for continuous improvement and development as well as continually supporting and exhibiting company core values and service standards. Establishes and maintains a culture of customer responsiveness throughout the team.
2. Meets regularly with stakeholders including hospital administration, corporate leadership, and areal clinical leadership to understand current and future needs, pulse satisfaction, and develop actions plans to meet medical imaging equipment service requirements, delivering the highest customer service and results.
3. Provides leadership for medical imaging equipment service team in developing annual business plans, operating and capital budgets, managing cost and variances to ensure financial targets are met or exceeded. Monitors performance goals, develops management plan to meet or exceed metrics, and creates improvement plan, when applicable.
4. Implements process improvements focused on service support, preventive and predictive maintenance programs, efficiency and cost while maintaining supportive environments for regional teams.
5. Provides leadership in collaboration with regulatory management, emergency management and environmental health and safety teams in developing compliance programs to meet CMS, TJC and all AzRRA licensing and regulatory standards.
6. Assures collaborative support to ENTECH, Development and Construction, Tech Management Project Team, Supply Chain and other system teams to deliver cost effective service excellence.
7. Provides direct marketing and sales support to Technology Management internal and external customers.
8. This position has administrative leadership responsibility for the daily operation of all medical imaging equipment services for Banner Health and ENTECH. It is also responsible for coordinating services with other administrators, internal legal counsel, executives, and other staff. This position has constant contact with staff members, with senior corporate leaders, and with contract services. Customers of this position are both internal and external, including leadership, staff, regulatory agencies, and the community.

MINIMUM QUALIFICATIONS

Expert‑level working knowledge of principles, practices, and operations in assigned area of responsibility as normally obtained through the completion of a Bachelor’s Degree in a relevant field.

A minimum of ten years of progressively responsible medical imaging equipment service experience in designated facility, business entity or area, including a minimum of five years management level experience within a major health care organization, health system setting, or large multi‑operational corporate environment in complex industries similar to healthcare. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Experience anticipating and responding to the needs of internal and external customers. Experience managing a budget. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Able to analyze and interpret data.

Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; effectively allocating available resources; utilizing data and information to make informed and appropriate decisions; negotiating win‑win scenarios with internal customers and/or outside vendors/partners; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Excellent human relations, organizational and communication skills are essential.

Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results‑oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems‑thinker; innovative; life‑long learner; courageous; high‑energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

PREFERRED QUALIFICATIONS

Certification by the Association for the Advancement of Medical Instrumentation (AAMI) is preferred. Prior supervisory or lead experience. Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy. Must be proficient at reading and analyzing schematic diagrams, including analog and digital circuits and possess a working knowledge of electrical and electronic fundamentals, including DC and AC circuits, semiconductor theory, digital circuit theory and microprocessor theory. Must also be proficient in Windows PC and network operating systems, PC repair, and have fundamental knowledge in Local Area Network configuration and troubleshooting. Must be knowledgeable in JCAHO standards for the Environment of Care. Additional related education and/or experience preferred.

EEO/Disabled/Veterans Banner Health supports a drug‑free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centres, research centres, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.

Banner Health supports a drug‑free work environment.