Company
Southern Glazer's Wine & Spirits
Location
Miramar, FL
Benefits
Comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, 401(k) plan, tuition assistance, wellness program, parental leave, vacation accrual, paid sick leave, and more.
Overview
The Director of Data Center Operations leads, manages, mentors, and develops technology teams across OneTech, including Data Center Services, Disaster Recovery, Failover, Storage, Backup & Recovery, Resiliency, High Availability, and Asset Management.
Primary Responsibilities
- Develop and execute regional data center and cloud strategies aligned with business growth, especially in emerging areas such as AI and high‑performance computing.
- Mentor, hire, and manage operations engineers and managers, fostering a high‑performance culture.
- Oversee 24/7/365 operations, standardizing procedures (SOPs/MOPs) and metrics (KPIs/SLAs) for uptime, efficiency, and preventive maintenance.
- Manage critical server and virtualization platforms, server OS, hypervisors, monitoring, visibility, and observability platforms.
- Own capital (CapEx) and operational (OpEx) budgets, driving cost‑optimization initiatives and long‑term capacity planning.
- Ensure adherence to global operating, security standards, and regulations.
- Manage relationships with data center leases, cloud providers, and external technical partners to meet service‑level obligations.
- Apply technical expertise in datacenter management, server OS, identity and access, networking, ITIL frameworks, DevOps pipelines, SRE practices, ITSM/ITOM, and automation tools.
- Develop and implement network strategies supporting company growth, including cloud migration and disaster recovery.
- Oversee architecture and maintenance of data centers, UPS, storage, servers, system capacity, and resiliency.
- Proactively monitor and troubleshoot operations performance to ensure maximum availability.
Additional Primary Responsibilities
- Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
- Provide stretch opportunities and coaching to develop the team and deliver results.
- Develop business case justifications and cost/benefit analyses for technology spending and initiatives.
- Collaborate with departments and outside vendors to develop and maintain a technology plan that supports organizational needs.
- Direct development and execution of a disaster recovery and business contingency plan.
- Analyze complex business needs and recommend technical solutions to the Executive Team.
- Ensure adequate IT resources and support for remote users, including international travelers and subsidiaries.
- Provide technical support for building and equipment maintenance services and other necessary services for business operations.
- Define and communicate corporate procedures, policies, and standards for acquiring, implementing, and operating hardware and software.
- Collaborate in a fast‑paced environment to design and deliver high‑quality solutions that adhere to industry standards for architecture, security, privacy, and best practices.
- Conduct research to remain up‑to‑date on industry trends and emerging technologies.
- Direct and prioritize workload of subordinate personnel, assisting with workload prioritization as needed.
- Ensure continuous delivery of technical services through service‑level agreement oversight and monitoring of system performance.
- Conduct research, analysis, design, and implementation of computer‑based information systems to meet user requirements.
- Perform performance reviews, conduct interviews, and make recommendations for hiring, consulting, or replacing personnel.
- Lead a team environment with Agile delivery values.
Agile Delivery Values
- Openness – Team and stakeholders agree to be open about all work and challenges.
- Commitment – Personal commitment to achieving the team’s goals.
- Respect – Respect team members as capable and independent.
- Courage – Have courage to do the right thing and address tough problems.
- Focus – Focus on the work in the sprint and the team’s goal.
Minimum Qualifications
- 10+ years managing large data center operations including batch processing, asset management, disaster recovery, UPS/power management, and space management.
- 10+ years experience managing data center operations analysts and engineers.
- 5+ years managing managers.
- Experience managing multiple large projects across functions, including planning, analysis, design, development, implementation, and satisfying project requirements.
- Experience mentoring team members, providing coaching and stretch opportunities.
- Proven ability to manage business and technical resources under an integrated project plan to ensure resource alignment.
- Understanding of datacenter management and operations, server OS, identity and access, networking, ITIL frameworks, DevOps pipelines, SRE roles, ITSM/ITOM, and automation tools.
Preferred Qualifications
- Master’s Degree.
- Project Management (PMI) or Agile Certification.
- Competence with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks.
- Experience with DevOps, SRE, and CI/CD platforms.
- Experience in food and beverage, CPG, or distribution industry.
Physical Demands
- Requires a substantial amount of sitting and typing/keyboarding using a computer.
- May include walking, bending, reaching, standing, and stooping.
- May require occasional lifting, lowering, pushing, carrying, or pulling up to 48 lbs.
EEO Statement
Southern Glazer's Wine and Spirits, an affirmative action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning the consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com.