Director, DashPass Member Value & Growth - Strategy & Operations

Openkrill; United States; Remote; USD 197,000 - 290,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Health insurance

Wellness benefits

Paid time off

Paid sick leave

Job summary

DoorDash, a leader in local commerce, is seeking a seasoned executive to own the DashPass strategy and build a world-class team. You will partner with a broad, cross-functional group to drive customer acquisition, boost member value, and increase profitability through innovative experiences.

You will lead from the front, shape the roadmap for one of our top priority businesses, and translate complex data into clear, impactful decisions for senior leadership.

Qualifications

• 10+ years of management experience in a marketplace or subscription-focused business.
• Proven track record of driving company-wide impact and growth.
• Ability to recruit, mentor and scale a world-class team.
• Strong executive communication and cross-functional influence.

Responsibilities

• Conceive strategy and lead a team for DashPass, a high-priority marketplace business.
• Partner with cross-functional teams to drive customer acquisition, value, and profitability.
• Build best-in-class customer experiences and apply industry benchmarks.
• Run experiments and use data to inform retention and growth initiatives.
• Communicate strategy and results to DoorDash leadership and stakeholders.
• Develop and scale the organization to meet strategic goals.

Skills

Strategy development

Team leadership

Cross-functional collaboration

Data-driven decision making

Executive communication

Visionary product leadership

Job description

About the Team

At DoorDash, we're redefining the future of on-demand delivery. At the center of this is DashPass our global membership program that connects 30+ million customers on DoorDash with their favorite restaurants and brands.Our vision for DashPass is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class customer experience

About the Role

You will conceive the strategy and lead a team responsible for bringing it to life for one of our highest priority marketplace businesses, DashPass. You will partner with a large cross-functional team that drives customer acquisition, increases member value, grows profitability and more. You will be responsible for creating best-in-class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.

You’re Excited About This Opportunity Because You Will:

• Strategize - Innovate and build strategy that accelerates the growth of the DashPass business and invents the future of local commerce.
• Lead & Collaborate - Manage and develop a team of all-stars, and work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
• Build - Incubate new offerings, working on something that hasn't been done before, by building products and launching plans from the ground up.
• Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
• Analyze - Assess the operational and financial impacts of your decisions and iterate given insights.
• Influence - Communicate strategy, benefits, and results to all audiences, including the DoorDash management team

We’re Excited About You Because You Have:

• Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
• Clarity of thought – you can articulate a clear vision to cross-functional partners.
• Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
• Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• Customer experience orientation.
• 10+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience

We expect this position to be filled by 11-09-2026Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$197,200-$290,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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