Director, CX Systems & AI Transformation

United States Digital Space LLC; Austin (TX); On-site; USD 184,000 - 234,000; Full time

Job summary

United States Digital Space LLC is seeking a senior leader to own and advance the CX technology stack. You will lead a high-performing team of BSA and TPM, drive the strategy and governance for CX systems, and partner with CX executives to deliver scalable, AI-enabled solutions across Customer Success, Support, and professional services.

You will oversee vendor management, data foundations, and cross-functional collaboration to accelerate growth while maintaining security, regulatory compliance,

Qualifications

• 15+ years of experience in Business Systems with CX focus.
• Proven leadership of CX technology strategy and large initiatives.
• Experience in Salesforce and common CX tools.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead and develop a high-performing BSA and TPM team.
• Define strategy, roadmap, and governance for CX systems.
• Partner with CX leadership to drive AI adoption and automation.
• Oversee vendor relationships and budgets for CX platforms.
• Collaborate with Data Analytics and Growth Engineering for data foundations.
• Ensure seamless execution of CX platform enhancements.

Skills

Leadership

Stakeholder mgmt

Strategic thinking

CX knowledge

Communication

Agile

Education

Bachelor's degree

MBA (plus)

Tools

Salesforce

Gainsight

Certinia

RocketLane

SupportLogic

SearchUnify

Job description

United States Digital Space LLC is seeking a senior leader to own and advance the CX technology stack. You will lead a high-performing team of BSA and TPM, drive the strategy and governance for CX systems, and partner with CX executives to deliver scalable, AI-enabled solutions across Customer Success, Support, and professional services.

You will oversee vendor management, data foundations, and cross-functional collaboration to accelerate growth while maintaining security, regulatory compliance,