Director, Customer Success & Renewals — Unified GTM Engine

Culture Amp Pty Ltd; United States; On-site; USD 160,000 - 230,000; Full time

Benefits offered by this job

MacBook provided

Employee stock options

Medical insurance

Parental leave

Flexible schedule

Company events

Remote-friendly

Job summary

Culture Amp is seeking a Director, Customer Success (CX) Pod Leader to drive value, retention, and expansion across a shared book of business. You will lead a team of Customer Success Managers and Renewals Managers, partnering with Sales and RevOps to unify the GTM engine.

You will own renewal forecast, design pod territory, monitor health signals across Vitally, Salesforce, and Gong, and coach leaders to become strategic advisors.

Qualifications

• Minimum 7+ years in customer success leadership roles.
• Experience owning renewal forecast and renewal negotiations.
• Strong cross-functional collaboration with Sales, RevOps, Support, and Implementation.
• Executive-level engagement and escalation management.

Responsibilities

• Own the pod’s renewal forecast and maintain forecast integrity.
• Lead pod territory design with Sales Pod Leader and RevOps.
• Coach CSMs and Renewals Managers to become strategic advisors.
• Serve as executive sponsor on high-stakes accounts and manage complex escalations.
• Drive adoption goals and accountable account plans across the pod.

Skills

Team leadership

Forecasting

Renewals management

Cross-functional collaboration

Coaching

Education

Bachelor's degree

Tools

Vitally

Salesforce

Gong

Job description

Culture Amp is seeking a Director, Customer Success (CX) Pod Leader to drive value, retention, and expansion across a shared book of business. You will lead a team of Customer Success Managers and Renewals Managers, partnering with Sales and RevOps to unify the GTM engine.

You will own renewal forecast, design pod territory, monitor health signals across Vitally, Salesforce, and Gong, and coach leaders to become strategic advisors.