Director, Customer Program Quality (A350 Lavatory)

Safran; Costa Mesa (CA); On-site; USD 121,000 - 190,000; Full time

Job summary

Safran Cabin in Costa Mesa, CA seeks a Quality leader to own Airbus A350 lavatory quality performance and align Airbus expectations with our Chihuahua (CUU) industrial execution. You will serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations and lead KPI reporting, non-conformities, and 8D actions.

Accountable for end-to-end quality performance, you will ensure robust deliverables before customer exposure, manage stakeholder expectations, and drive continuous

Qualifications

• Bachelor's degree required; Master's in Engineering, Business, or Materials preferred.
• 10+ years in quality/Program/operations with at least 5 years leading multi-site or customer quality functions.
• Proficient in KPI tracking, reporting, root cause analysis and data-driven quality improvement.
• Expertise in control plans, inspection standards, nonconformity flows, and production KPIs.

Responsibilities

• Act as the single point accountability for Airbus A350 lavatory quality performance.
• Represent Safran Cabin Quality in Program IPT and with Airbus FAL Quality & Operations.
• Own customer perception, KPI reporting, NOE/QSR, and 8D closure actions.
• Lead stakeholder communication and drive continuous improvement at CUU.

Skills

KPI tracking

Root cause analysis

Quality improvement

Project management

Communication

Negotiation

Cross-functional leadership

English fluency

Education

Bachelor's Degree

Master's degree preferred

Tools

8D methodology

Quality tools

Job description

Published 10.25.2026 Company : Safran Cabin Job field : Quality Location : Costa Mesa , California , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 8 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent Salary range : 121,100 - 190,300 USDPublished 10.25.2026Job DescriptionAct as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team).Airbus Quality Leadership• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations• Own customer perception, trust and satisfaction• Lead communication on:o Performance and KPIso Non-conformities and quality escapes (NOE/QSR)o Root causes and 8Do Corrective and preventive actions• Represent Safran Cabin in performance reviews and escalationsEnd-to-End Quality Performance Ownership• Accountable for Program quality results:o Reduction of FAL findingso Elimination of recurrenceo Improvement of Airbus operational satisfaction• Ensure all deliverables are robust, consistent and credible before customer exposure• Act as single voice of quality towards the customerCustomer Voice & Deliverables Governance• Capture and structure Airbus Voice of Customer and FAL findings• Ensure:o Proper prioritization and clarity of issueso High-quality defect characterization• Validate all outputs coming from execution teams:o KPIso 8D / root cause analyseso Action plans and closure evidence• Guarantee compliance with Safran and Airbus standardsContribution to Customer FAL Safran Site Manufacturing Feedback Loop Performance• Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location• Ensure alignment between:o Customer expectationso Delivered analyses and actions• Bring continuous feedback on:o Responsivenesso Robustness of solutionso Effectiveness of closure• Support the transition from reactive problem-solving to defect preventionSuccess Metrics• Significant reduction of Airbus FAL findings (volume & recurrence)• Improved Airbus Quality & Operations satisfaction• High acceptance and robustness of 8D and corrective actions• Measurable improvement of Safran Cabin reputation within Airbus• Effective alignment between customer expectations and CUU execution performanceStakeholder management & representation:• Direct line management of 1 Program Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality• Functional interaction with:o CUU Quality and Operations teamso Engineering and support functionso Airbus FAL Quality & Operations stakeholderso Program IPT membersReporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.Job RequirementsEducation: Bachelor's Degree required; Master's in Engineering, Business, or Materials Management preferred.Experience: 10+ years in quality/Program/operations, with at least 5 years leading multi-site or customer quality functions, preferably in the aerospace sector.Computer Skills: Proficient in tools for KPI tracking, reporting, root cause analysis, and data-driven quality improvement.Other Skills: Expertise in control plans, standards of inspection, nonconformity flows, and production quality KPIs.Strong project management, negotiation, and communication abilities.Ability to drive change, align multiple stakeholders, and improve operational performance.Fluent English required; fluency in French and/or Spanish is an asset.Preferred Skills: Experience with multicultural, matrix organizations.Familiarity with Safran and Airbus quality standards.Leadership in complex, high-pressure environments.But what else? (advantages, specific features, etc.)Safran Cabin is #1 worldwide for business and regional aircraft interiors.Here, you will build your skills and grow with a community of experts to enrich yourself every day.Here, collaboration is embodied within the diversity of our teams all around the world.Here, we're cutting our emissions, not your ambitions.Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!Why join us?At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!Company InformationSafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's \"\"World's Best Companies 2025\"\" ranking.Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.Here, you will develop your skills and grow within a community of experts who enrich your experience every day.Here, collaboration connects our teams across the globe.Did you know? We have probably already flown together!Would you like to join us? Learn more about Safran Cabin here.(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)Locate your future workplace1620 Sunflower Avenue CA 92626Costa MesaCalifornia United States