Director, Customer Partner, Healthcare -Incentive

HITEC; New York (NY); On-site; USD 162,000 - 291,000; Full time

Job summary

Kyndryl is seeking a senior account leader who will serve as the strategic architect for our most significant clients in the United States. You will manage P&L, cultivate C-suite relationships, and drive growth across multiple capabilities and offerings.

You’ll lead an account team, shape go-to-market strategies, and partner with clients to deliver bespoke, high-impact solutions while ensuring profitability and strong governance.

Qualifications

• Minimum of 5+ years experience running account P&L.
• Healthcare experience a plus.
• Deep knowledge of business and technology trends and industry best practices.
• Proven experience with revenue growth, cost, profitability, trends and risks.
• Open-minded and empathetic approach in relationships with customers.
• Ability to lead with a consultative approach and articulate business value to customers.
• Ability to operate in a fast-paced, flat organizational culture and drive proactive outcomes.

Responsibilities

• Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope by generating new opportunities and expanding existing work.
• Maximize renewals by selling new offerings while minimizing erosion.
• Own the P&L and ensure customer satisfaction, integrity and account compliance.

Skills

Account P&L management

End-to-end sales process

Healthcare experience

Industry trends

Revenue growth

Consultative selling

Ambiguity handling

Education

Bachelor’s or Master’s degree

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role
Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges.
Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.
What you will do
Drive Growth and Profitability

• Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.

Build Strategic Connections

• Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.

Deliver Excellence

• Deliver tailor‑made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future: Use your creativity and expertise to transform the future of account management.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Skills and Experience

• Minimum of 5+ years experience running account P&L with experience managing sales process end-to-end
• Healthcare experience
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers
• Ability to operate in a fast‑paced, flat organizational culture; embrace ambiguity and drive proactive outcomes

Preferred skills and experience

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions

Compensation

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full-time schedule.Your actual compensation may vary depending on your geography, job-related