Director - Customer Order Experience PGL
Johnson & Johnson Innovative Medicine
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Benefits offered by this job
Job summary
Qualifications
- 7+ years of IT product management including process improvement and customer-centric design thinking.
- Demonstrated ability to work with business partners to define a data and analytics strategy.
- Strong leadership experience in building effective, collaborative teams.
Responsibilities
- Responsible for overall strategic direction for technology supporting Customer Order Experience.
- Align product strategy, roadmap, technical capabilities, and delivery to business goals.
- Collaborate with senior leaders to ensure consistent product delivery with quality.
Skills
Education
Job description
Join to apply for the Director – Customer Order Experience PGL role at Johnson & Johnson Innovative Medicine.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Technology Product & Platform Management
Technical Product Management
People Leader
Titusville, New Jersey, United States of America
The Director, IM Supply Chain Technology Product Group Leader – Cx is responsible for the overall strategic direction for technology supporting our Customer Order Experience capabilities globally. This leader will align product strategy, roadmap, technical capabilities, and delivery in support of current and future business goals. This role is remote eligible on a case‑by‑case basis. The role will collaborate with Senior Business and Technology Leaders to identify, prioritize, and ensure consistent product delivery with quality across our Deliver organization. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to business strategy. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends. There will be a heavy focus on modernizing the technology used to enable an integrated customer experience in line with our autonomous supply chain strategy.
This role will partner across the Supply Chain and Commercial organizations with a deep focus in understanding customer needs and problems as input into developing our technology product roadmap. By implementing user‑centric industry‑leading strategies in areas of design and rapid prototyping, we will deliver minimal viable products with speed and agility to meet the needs of the customers and patients we serve.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
- United Arab Emirates - Requisition Number: R-050951
- Belgium and Singapore - Requisition Number: R-050970
- United Kingdom - Requisition Number: R-050972
- Switzerland - Requisition Number: R-050973
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
- Must have a Bachelor's Degree or equivalent work experience.
- Experience in digital and emerging technology with demonstrated results required.
- 7+ years of IT product management including process improvement, customer‑centric design thinking, technical solutioning is required.
- Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.
- Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.
- Prior experience managing and leading global technology teams is preferred.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management
$150,000.00 - $258,750.00
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long‑term incentive program.
- Vacation – 120 hours per calendar year
- Sick time – 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
- Holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time – up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52‑week rolling period / 10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time‑Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits
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