Director, Customer Engagement & Experience, HIV Treatment Portfolio

Scorpion Therapeutics; California (MO); On-site; USD 180,000 - 280,000; Full time

Job summary

Gilead is seeking a Director, Customer Engagement and Experience Lead to shape engagement for the HIV Treatment portfolio. The role requires senior leadership to integrate strategy, insights, and digital technologies across commercial, medical and analytics functions.

The position emphasizes driving personalized omnichannel experiences, leveraging customer insights and AI-enabled solutions while ensuring regulatory and compliance standards are met.

Qualifications

• 12+ years of relevant experience in customer engagement and life sciences marketing.
• Proven expertise in HIV or infectious diseases and omnichannel strategies.
• Experience leading cross-functional teams and external agencies.

Responsibilities

• Develop portfolio-level customer engagement strategies.
• Align cross-functional teams to execute omnichannel plans.
• Leverage customer insights to drive personalized experiences.
• Lead digital innovation including AI-enabled solutions.
• Collaborate with commercial, medical, digital, analytics and market access teams.
• Ensure initiatives meet business and compliance standards.
• Measure impact through defined metrics.

Skills

Customer engagement strategy

Omnichannel marketing

Digital health technologies

Leadership in cross-functional teams

AI-enabled solutions

Education

Bachelor's degree

Master's degree

PhD

Tools

AI platforms

Job description

Role: The Director, Customer Engagement and Experience Lead, focuses on shaping how Gilead's HIV Treatment portfolio engages with healthcare stakeholders, integrating strategy, insights, and emerging digital technologies.

Responsibilities

• Develop portfolio-level customer engagement strategies.
• Align cross-functional teams.
• Leverage customer insights for personalized omnichannel experiences.
• Drive digital innovation, including AI-enabled solutions.
• Collaborate with teams across commercial, medical, digital, analytics, and market access.
• Ensure initiatives meet business and compliance standards.
• Measure impact through defined metrics.

Qualifications

• 12+ years of relevant experience, with a Bachelor's, Master's, or PhD.
• Strong expertise in HIV or infectious diseases, customer engagement, omnichannel marketing, and digital health technologies.
• Preferred skills include experience with AI, personalization, ecosystem-based engagement, and managing external agencies.
• Emphasis on leadership in fostering inclusion, developing talent, and empowering teams within a complex, fast-paced environment.

Other Highlights

High-value specifics include focus on HIV, infectious diseases, and digital customer engagement strategies. The position supports a strategic, cross-functional leadership role aimed at enhancing customer experiences and advancing Gilead’s therapeutic engagement efforts.