Director, Critical Facilities Systems

Tract Capital Management, LP; Mercer Island (WA); Hybrid; USD 180,000 - 225,000; Full time

Benefits offered by this job

100% employer-covered medical, dental, and vision insurance

401K program

Unlimited PTO

Standard paid holidays

Job summary

A leading data center operator is seeking a Director of Critical Facilities Systems to oversee centralized operations, ensuring optimal safety, security, and availability. This role demands extensive experience in data center operations, strong leadership in managing 24/7 teams, and the ability to interpret critical telemetry. The position offers a salary range of $180,000 to $225,000 plus bonuses, with comprehensive benefits including employer-covered medical insurance and unlimited PTO.

Qualifications

• 10+ years in mission-critical operations, including NOC leadership.
• 5+ years leading 24/7 teams, with a focus on staffing and performance.
• Ability to translate telemetry data into operational decisions.

Responsibilities

• Oversee 24/7 operations for Critical Facilities and Network centers.
• Ensure optimal safety, security, and availability outcomes.
• Manage incident response protocols and ensure system reliability.

Skills

Critical facilities operations knowledge

Emergency incident management

Strong communication skills

Analytical ability

Tools

DCIM

BMS

CMMS

ITSM

Job description

Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers with flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scales and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers with a seamless extension of their own data center fleets with constant access to design innovation. Fleet headquarters is in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA.

Position Overview:

The Director – Critical Facilities Systems owns Fleet’s centralized, 24/7 operational command-and-control functions and the digital systems that power our field execution. This leader is accountable for Critical Facilities Operations Center (CFOC), theNetwork Operations Center (NOC), and the team responsible for administration, maintenance, and continuous improvement of Fleet’s operational tools (DCIM/BMS/EPMS,CMMS,ticketing/ITSM, and related platforms).

This role is designed to help Fleet deliver near-perfect outcomes in safety, security, and availabilityby ensuring our operations centers and toolchain are reliable, scalable, well-governed, and tightly integrated with site teams, engineering, construction/commissioning, IT/network engineering, security, and customer teams.

Key Responsibilities:

This leader will build and run the programs that ensure we:Safety, security, and availability are the most important things we do. Help Fleet deliver near-perfect execution on these dimensions by building programs that are measurable, enforceable, and continuously improving.

Critical Facilities Operations Center (CFOC) Ownership

Own the 24/7 CFOC staffing model, training, qualification, and shift-lead structure; build a culture of calm, disciplined execution. Monitor mission-critical facility telemetry (BMS/EPMS/SCADA, DCIM, alarms, trends) and provide first-line triage, ticket creation, and dispatch/escalation to site teams. Maintain and continuously improveresponseplaybooks, escalation paths, and communications protocols (including incident bridges and executive/customer notifications as applicable). Capture high-quality incident timelines and evidence (telemetry snapshots, alarms, trends, logs) and providean initialtechnical hypothesis to accelerate root cause analysis. Own alarm strategy governance: thresholds, suppression, correlation, tuning, and reduction of nuisance/false alarms in partnership with engineering and site leaders. Ensure operational readiness ofmonitoring fornew sites and expansions (point lists, alarming, dashboards, runbooks, contacts, and handoff to steady-state operations).

Network Operations Center (NOC) Ownership

Own the 24/7 NOC staffing, tooling, and procedures tomonitorand triage connectivity issues for Fleet and customers. Receive, assess, and route network incidents and service requests; coordinate with internal network engineering, carriers, and vendors to drive rapid restoration. Establish customer-facing communications standards for network incidents (status updates, ETAs, post-incident summaries) in partnership with Customer teams. Maintain a disciplined process for outage tracking, incident documentation, and recurring-issue elimination through problem management. Ensure network monitoring coverage and accuracy (device inventory, alerting, dashboards, and escalation contacts) and support new site/phase turn-ups.

Critical Systems & Operational Tools (DCIM/BMS, CMMS, Ticketing, and Related Platforms)

Lead the team responsible for day-to-day administration, reliability, and lifecycle management of Fleet’s operational systems: DCIM/BMS/EPMS/SCADA, CMMS, ticketing/ITSM, and supporting reporting/analytics tools. Own user access governance, role-based permissions, auditability, and change control for operational tools (in alignment with Fleet’s security posture and IT controls). Establish data standards and quality controls for asset registries, naming conventions, location hierarchy, alarm taxonomy, work order data, and ticket categorization to enable consistent reporting across sites. Manage vendor relationships, support contracts, SLAs, and roadmaps; translate operational needs into prioritized requirements and drive delivery with partners. Own system upgrades, patches, and enhancements—including testing, release management, training, and communications—to avoid downtime and user disruption. Drive integrations and automation between systems (e.g., alarms-to-tickets, CMMS-to-asset registry, dashboards/BI) to reduce manual work and increase response quality.

Incident Support, Analytics, and Continuous Improvement

Define and report KPIs for operations center performance and tool health (e.g., MTTA/MTTR, dispatch time, alarm volume and quality, ticket cycle times, tool uptime, and network SLOs). Partner with site leaders and engineering to drive post-incident reviews, corrective actions, and recurring-issue reduction; ensure actions are tracked to closure. Identifysystemicprocessor tooling gaps and build business cases for improvement, automation, andreliability enhancements. Support audits and compliance needs by ensuring operational data, logs, and evidence areretained, accessible, and consistent. Provide triage and support to siteteams during events, be their eyes and ears,and owntimelyandaccuratecommunications

Required Qualifications:

• 10+ years of experience in mission-critical operations (data centers or similar critical infrastructure), including operations center / command center / NOC leadership.
• 5+ years of people-leadership experience, including building or scaling 24/7 shift-based teams (staffing, training, performance management, and accountability).
• Strong working knowledge of critical facilities operations and telemetry, including BMS/EPMS/SCADA alarming and trends; ability to translate data into sound operational decisions.
• Working knowledge of network operations concepts (monitoring, triage, escalation, carrier/vendor coordination, and customer communications).
• Hands-on experience owning and administering operational platforms such as DCIM/BMS, CMMS, and ticketing/ITSM systems; strong discipline in change control and data governance.
• Demonstrated incident management and root cause analysis skills; calm, clear-eyed execution in high-stakes, time-sensitive events.
• Strong cross-functional leadership and communication skills; able to align stakeholders across Operations, IT, Network Engineering, Security, Construction/Commissioning, and Customer teams.
• Willingness and ability to travel to Fleet sites as needed.

Required Traits and Skills:

Integrity and Ethical Standards: Build trust, ensure fairness, and foster long-term, transparent relationships with suppliers.

Effective Communication: The ability to clearly convey expectations and requirements to suppliers and negotiation parties, while understanding their needs and concerns. Comfortable delivering written and verbal presentations to internal leadership teams.

Emotional Intelligence (EQ): Ability to understand the emotions, cultural nuances, and motivations of others, while effectively managing one's own emotions during high-pressure negotiations.

Strategic Thinking: Recognize how supplier relationships and negotiations align with the broader organizational goals, while aiming for outcomes that benefit both parties.

Critical Thinking Skills: Finding innovative solutions and being flexible in addressing unexpected challenges.

Analytical Ability: Make data-driven decisions, assess cost structures, and identify potential risks, ensuring informed and strategic outcomes.

Influence and Persuasion: Able to effectively advocate for their position, build consensus, and secure favorable agreements without compromising relationships.

Operational Paranoia: Anticipate risks, identify vulnerabilities, and proactively implement mechanisms to prevent and minimize disruptions and safeguard safety, security, availability, and scale.

Relationship Management: Cultivate trust, collaboration, and long-term partnerships, while building a broad network that provides valuable benchmarking, industry insights, and alternative sourcing options.

Location and Travel:

• Work location is flexible to Seattle, WA, Denver, CO, or Alexandria, VA.
• Regular travel, as needed, to Fleet offices as well as to on-site visits.

Expected Salary Range

$180,000 - $225,000 Salary + Bonus

Fleet Data Centers Employment

Fleet Data Center employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organization's ongoing needs. Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at [e-mail].