Director, Corporate Housekeeping

Extended Stay America; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

Extended Stay America in Charlotte seeks a Corporate Director of Housekeeping to lead nationwide housekeeping operations, drive quality and cost effectiveness, and implement standardized procedures. You will oversee supplier relations, lead training initiatives, and ensure guest safety through sanitation leadership.

Ideal candidates have deep hotel operations experience, strong negotiation skills, and the ability to analyze data and present strategies to executive audiences.

Qualifications

• Associates degree or equivalent work experience required.
• Strong computer skills with MS Office (Word, Excel, PowerPoint) and data-driven decision making.

Responsibilities

• Collaborates across the organization to drive housekeeping quality and cost efficiency.
• Creates presentations and communicates ideas to properties, corporate office, and investor levels.
• Analyzes data to solve complex problems and prepares accurate data for operations meetings.
• Develops SOPs, conducts time and motion studies, and standardizes workflows.
• Leads supplier relationships, holds vendors accountable for performance, and oversees safety and sanitation programs.
• Partners with HR and risk management to promote best practices and safety for housekeeping and laundry teams.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Reasoning ability

Education

Associates degree

Equivalent work experience

Job description

POSITION PURPOSE AND SUMMARY

Corporate Director of Housekeeping will report to the Sr. Director of Operational Excellence. Corporate Director of Housekeeping is responsible for supporting all housekeeping operations in the Extended Stay America portfolio. This position will be expected to drive the quality and cost effectiveness of housekeeping operations while finding efficiencies in all our properties. A strong candidate is goal driven, resourceful, has strong negotiation skills, and knowledge of suppliers/partners in various housekeeping functions.

MAJOR / KEY JOB DUTIES

• Collaborates across the organization as a team player and contributor.
• Creates presentations and effectively communicate ideas and materials to diverse constituents and audiences at the properties, corporate office, and investor levels.
• Applies critical thinking skills to gather and analyze data to solve complex problems.
• Prepares and distributes accurate data and reports for Operations meetings.
• Understand and evaluate workflow processes, develop standardized operating procedures (SOPs), and conduct time and motion studies.
• Pilots and tests new ideas in the hotel properties while adapting to changes in market conditions, procedures, and strategies.
• Effectively applies financial acumen to establish and prioritize spending for capital and operating budgets.
• Ability to credibly "command a room" as a trainer and meeting facilitator.
• Leads Supplier relationships and partnerships while holding vendors accountable for performance.
• Acts as primary ESA leader for sanitization of facilities for guests and associate safety.
• Oversees procedures for use of chemicals and cleaning supplies to promote workplace safety, (engage suppliers to understand recommendations and to share procedures with the field).
• Develops and promotes best practices to reduce workers compensation in conjunction with Risk Management team.
• Identifies pragmatic ways to improve actual and perceived safety of housekeeping/laundry associates.
• Regularly reviews NPS and online reviews related to perception of cleanliness and sanitization, identify gaps and work to close them (in conjunction with Operations)
• Works with operations to identify and address quality outlier properties.
• Works with procurement to monitor supply chain of housekeeping and laundry items and adjust, if needed. Regularly assess opportunities to enhance quality of product or reduce cost.
• Conducts periodic pilots to test supplies, processes, and programs to improve ESA's balanced scorecard.
• Owns and promotes the company SOP's for housekeeping and laundry for operational consistency.
• Becomes an integral part of the Labor Standards team to identify optimal labor efficiencies for housekeeping and laundry by property type.
• Evaluates time and motions studies to continually adapt to market conditions.
• Conducts monthly calls with key laundry suppliers to identify ways to improve results.
• Enhances processes to improve coordination with maintenance and asset management to address down rooms and to partner on regular preventive maintenance.
• Implements technology that will enhance cleanliness and or productivity, (e.g. housekeeping and maintenance apps).
• Liaises with Asset Management to identify ways to log in equipment for capital planning.
• Works with HR/communications to become "the face" of housekeeping/laundry disciplines.
• Coordinates training for night laundry.
• Leads the inspiration of the disciplines for the AOS, housekeeping week, and other special events
• Ensures that all materials that go specifically to housekeeping, laundry associates are translated appropriately
• Annually reviews brand standards for both Owned and Franchise divisions.
• Shares best practices across both Owned and Franchised divisions.

OTHER DUTIES

• Performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES, & COMPETENCIES

• COMPUTER SKILLS: Proficiency with Microsoft products including but not limited to Word, Excel and Power Point.
• REASONING ABILITY: Excellent oral and written communication skills, along with the ability to communicate and negotiate with a variety of internal and external constituencies. Ability to develop strategies and solutions in the context of the company's business objectives. Individuals should show initiative and advanced people skills in team problem solving situations.

MINIMUM QUALIFICATIONS

• Must have a minimum of 10 years of Hotel Operations experience, including no less than 5 years working in the properties.
• Associates degree or equivalent work experience.

ENVIRONMENTAL JOB REQUIREMENTS

• PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk, read and/or hear. The employee frequently is required to sit and use a computer. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• TRAVEL: Ability to travel domestically on a regular basis (estimated at 2-3 trips per month)

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.