Director, Consumer Collections & Strategy

Truliant Federal Credit Union; Salem (NC); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Tuition reimbursement

Job summary

Truliant Federal Credit Union is seeking a Director of Consumer Collections to shape strategies, standards, and team performance across early and late stage delinquency, bankruptcy, and recovery. This leadership role demands a thoughtful, decisive leader who can translate complex data into clear actions that protect members and the credit union.

You will partner with senior leaders, manage budgets, and drive compliant, member-focused outcomes while developing people and optimizing processes in a

Qualifications

• 7+ years of collections experience.
• 5+ years of management experience overseeing teams and budgets.

Responsibilities

• Lead collections strategy across delinquency stages and recovery.
• Ensure compliance with FDCPA, FCRA, FACTA, TCPA and fair lending requirements.
• Partner with leadership to optimize processes and vendor relationships.

Skills

Collections leadership

Regulatory knowledge

Data-driven decision making

Coaching & team development

Microsoft Excel/Outlook

Education

Bachelor's degree or equivalent

Tools

Call center tech

Analytics tools

Job description

Truliant Federal Credit Union is seeking a Director of Consumer Collections to shape strategies, standards, and team performance across early and late stage delinquency, bankruptcy, and recovery. This leadership role demands a thoughtful, decisive leader who can translate complex data into clear actions that protect members and the credit union.

You will partner with senior leaders, manage budgets, and drive compliant, member-focused outcomes while developing people and optimizing processes in a