Director, Consumer and Retail Coverage - East Coast

HSBC; New York (NY); On-site; USD 250,000 - 350,000; Full time

Job summary

HSBC in New York City seeks a Director, Consumer and Retail Coverage to manage a U.S.-based client portfolio and drive RoRWA growth through the CIB strategy, leveraging HSBC’s global network. You will deepen client relationships and deliver cross-border solutions across the region.

As a trusted adviser at headquarters level, you’ll coordinate with product teams to meet client needs, mentor junior staff, and ensure end-to-end service excellence in a dynamic, international environment.

Qualifications

• Experience managing a portfolio of Consumer and Retail clients.
• Proven track record achieving revenue and RoRWA growth.
• Strong knowledge of banking products and services.
• Familiarity with regulations impacting banking operations.

Responsibilities

• Manage a portfolio of Consumer and Retail clients as primary contact with sector-informed coverage.
• Lead day-to-day performance and development of junior staff within the team.
• Deliver revenue and RoRWA growth through strategy implementation.
• Build long-term client relationships and secure new partnerships aligned to HSBC’s strategy.
• Act as a strategic trusted adviser to Consumer and Retail clients at HQ level.
• Coordinate with product specialists to develop and present global solutions.
• Own customer engagement across the relationship lifecycle with end-to-end service.
• Inspire and motivate junior colleagues to deliver high-quality relationship management.

Skills

Client relationship management

Managing high-performing sales team

Global corporate client experience

Strategic advisory

FINRA licensing

Tools

FINRA Series 79 licenses

FINRA Series 63 licenses

Job description

Director, Consumer and Retail Coverage - East Coast

Location:

New York, NY, US, 10001

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Role Workstyle: Office Worker

Date: 4 Sept 2026

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Based in New York City, the Consumer and Retail Sector Director will manage a portfolio of U.S.-based Consumer and Retail clients. The role is central to driving revenue and Return on Risk-Weighted Assets (RoRWA) growth through the implementation of the Consumer and Retail and Corporate and Institutional Banking (CIB) strategy. As a CIB Coverage Banker, you’ll deepen existing client relationships and build new long-term partnerships aligned to HSBC’s ambition to be the Leading International Bank. As a trusted adviser at headquarters level, you’ll connect clients to market-leading products, services and HSBC’s global network to meet U.S. and international needs. Success means strong client outcomes, a high standard of service across the end-to-end relationship and a team that consistently delivers for customers.

What you’ll be doing:

• Manage a portfolio of Consumer and Retail clients as primary point of contact with sector-informed coverage
• As part of a larger Consumer and Retail relationship management team, responsibilities also include day-to-day performance and development of junior staff
• Deliver revenue and RoRWA growth through implementation of the Consumer and Retail and CIB strategy, globally
• Build long-term client relationships and secure new Consumer and Retail client partnerships aligned to HSBC’s strategy
• Act as a strategic trusted adviser to Consumer and Retail sector clients at headquarters level
• Coordinate with product specialists across CIB and Global Network Banking teams to develop and present solutions for global client needs
• Own customer engagement across the relationship lifecycle, ensuring service excellence end to end
• Inspire and motivate junior colleagues to deliver consistent, high-quality relationship management

What we’re looking for:

• Bring a proven track record managing and developing a high-performing sales team in a sizeable market
• Demonstrate substantial experience managing global large corporate clients, including knowledge of key sector trends and the regulatory environment
• Show strong knowledge of banking products and services, with evidence of sales success
• Evidence ownership of a business segment or areaProfit and Loss (P&L) outcomes
• Apply strong organizational, analytical, negotiation, communication, teamwork and influencing skills in client coverage
• Show established experience in customer-facing roles
• Demonstrate knowledge of regulations impacting the business, including lending and credit approval processes
• Evidence experience delivering strategic change in a matrix environment
• Hold Series 79 and 63 FINRA licenses or commit to attaining them

Building East Coast Consumer & Retail Growth

If you want to help expand HSBC’s Consumer and Retail presence, this New York City role offers the platform to do it with real scale and support. You’ll connect leading consumer and retail businesses to global capabilities while setting the standard for customer experience across the region. You’ll also shape a relationship management team that develops talent and delivers consistent outcomes for clients.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.