Director, Conferences Operations (Process Improvement and Engagement)

Gartner; Irving (TX); Hybrid; USD 107,000 - 161,000; Full time

Benefits offered by this job

Generous PTO

401(k) match up to $7,200 per year

Opportunity to purchase company stock at a discount

Bonus based on performance

Job summary

Gartner is seeking a strategic Director to lead teams focused on Process Improvement & Operations and Associate Engagement & Development. The successful candidate will shape operational strategies that drive business outcomes while ensuring associates are equipped to succeed. This role requires extensive leadership experience in events or conferences, alongside strong project management skills.

Additionally, the position requires overseeing financial management of conferences and mentoring team members to foster a high-performing culture. Gartner offers competitive compensation and comprehensive benefits in a hybrid work environment.

Qualifications

• 10-12+ years of experience in event, sponsorship or conference operations.
• Demonstrated success in process improvement and project management.
• Ability to inspire, motivate and develop teams.

Responsibilities

• Lead the Process Improvement & Operations and Associate Engagement & Development teams.
• Develop operational strategies and process improvements for conference delivery.
• Mentor, coach and develop team members to enhance engagement.

Skills

Leadership in events, sponsorships or conferences

Project and people management

Financial management

Analytical and problem-solving skills

Communication and collaboration

Education

Bachelor's degree

Job description

We are seeking a strategic and results-driven Director to lead two critical teams within Conferences Operations: Process Improvement & Operations and Associate Engagement & Development. This role is responsible for shaping operational strategies that drive business outcomes and ensures associates have the tools, training and direction needed to succeed. The ideal candidate will have leadership experience in events, sponsorships or conferences, combined with a proven track record in effective project and people management. As financial management is a critical component of conference delivery, experience managing large event budgets is required.

What you will do

• Lead the Process Improvement & Operations and Associate Engagement & Development teams, setting clear vision, goals and priorities.
• Develop and execute operational strategies and process improvements to enhance conference delivery, drive efficiencies and support business objectives.
• Foster a culture of innovation, accountability and continuous improvement across all operational teams.
• Collaborate with cross-functional stakeholders to ensure new initiatives or programs are aligned to their needs.
• Develop processes to ensure effective conference financial management (expenses and revenue) including forecasts, budget writing and investments.
• Design and oversee programmes that support associate engagement, development and retention, ensuring a motivated high‑performing team.
• Monitor and report on key performance metrics, providing actionable insights to senior leadership.
• Manage complex projects with multiple stakeholders, ensuring timely delivery and high‑quality outcomes.
• Mentor, coach and develop team members, ensuring a high level of engagement and professional development.

What you will need

• Bachelor's degree required.
• 10‑12+ years of experience in event, sponsorship or conference operations.
• Demonstrated success in process improvement, project management and team leadership.
• Proven ability to inspire, motivate and develop teams in a fast‑paced environment.
• Strong analytical and problem‑solving skills with a track record of driving operational excellence.
• Excellent communication, collaboration and stakeholder management abilities.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive – working virtually when it is productive and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Salary: $107,000 – $161,000 USD (actual salaries may vary). Eligible for an annual bonus plan based on company and individual performance or a role‑based, uncapped sales incentive plan. Additional benefits include generous PTO, 401(k) match up to $7,200 per year, the opportunity to purchase company stock at a discount and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.