Director, Compliance

CrossCountry Mortgage, LLC; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Director of Compliance to provide strategic oversight of the post-closing suspense and compliance issue management framework. This leadership role builds a risk-based CMS, drives remediation, and partners with stakeholders to ensure regulatory excellence.

The incumbent will oversee governance, escalation, root-cause analysis, and remediation actions, while delivering executive reporting and continuous process improvements through technology and analytics.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years in a financial institution, preferably large or complex.
• 5+ years in risk management or consumer compliance, specifically mortgage originations.
• Demonstrated proficiency in managing compliance issues, corrective action plans, post-closing deficiencies, root-cause analysis, remediation, and issue validation within a mortgage lending environment.
• Advanced working knowledge of mortgage lending processes and enterprise workflow platforms (Encompass, Mavent, Jira, Salesforce).
• Comprehensive understanding of mortgage loan operations and control frameworks across origination lifecycle.
• Strong written and verbal communication; ability to convey complex information clearly.

Responsibilities

• Oversee the end-to-end post-closing suspense function, including intake, assignment, aging, prioritization, escalation, and remediation.
• Draft responses or rebuttals to Compliance PCQC findings.
• Establish governance and escalation protocols for overdue or unresolved suspense items.
• Analyze post-closing suspense trends to identify systemic deficiencies requiring remediation.
• Drive continuous improvement in post-closing compliance processes through technology and data analytics.
• Develop and maintain a centralized issue management repository and reporting dashboards.

Skills

Risk management

Compliance management

Post-closing compliance

Issue remediation

Root-cause analysis

Stakeholder communications

Regulatory knowledge

Project management

Enterprise workflow tools

Education

Bachelor's degree

Tools

Encompass

Mavent

Jira

Salesforce

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package.

• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

Position Overview

The Director, Compliance provides strategic oversight of the Company’s post-closing suspense and compliance issue management functions. This role establishes and maintains a risk-based framework for identifying, assessing, escalating, remediating, and resolving post-closing deficiencies, compliance exceptions, system deficiencies, and regulatory issues. Through centralized governance, executive reporting, and cross-functional oversight, the Director, Compliance strengthens the Compliance Management System (CMS) and promotes a culture of compliance and regulatory excellence.

Job Responsibilities

• Oversee the end-to-end post-closing suspense function, including intake, assignment, aging, prioritization, escalation, and remediation, ensuring adherence to regulatory and investor requirements.
• Conduct in-file reviews to draft responses and/or rebuttals to Compliance PCQC findings.
• Establish governance and escalation protocols for aged, overdue, or unresolved post-closing suspense items.
• Analyze post-closing suspense trends to identify systemic, recurring, or material deficiencies requiring formal issue escalation, root‑cause analysis, corrective action, or broader remediation.
• Build and execute periodic diagnostic testing for suspected emerging risks.
• Govern the compliance issue lifecycle from identification through closure, including issue classification and risk rating, root‑cause analysis, accountable ownership, target completion dates, escalation of overdue or materially deficient remediation, validation of corrective actions, and formal closure.
• Act as the critical point‑of‑contact for wide‑spread/systemic issues, working with key stakeholders to identify the root cause of the issue, stopping the issue from impacting additional transactions, remedying impacted transactions, creating controls to detect/prevent future recurrences, establishing ongoing monitoring of the issue, and thoroughly documenting the issue and its resolution.
• Facilitate the corrective action lifecycle, including root cause analysis, control implementation, and post‑implementation validation testing for issues identified through examinations, monitoring & testing, Post-Closing Quality Control, and Internal Audit.
• Drive continuous improvement in post-closing compliance processes through technology adoption, workflow automation, and data analytics, leveraging emerging tools to increase throughput, accuracy, and auditability.
• Develop and maintain a centralized issue management repository and reporting dashboards that promote transparency and provide timely visibility into issue status, aging, risk ratings, remediation progress, and resolution activities.
• Partner with Regulatory Change Management to identify regulatory developments that may affect post-closing controls, generate compliance issues, or require proactive remediation.
• Evaluate the effectiveness and sustainability of remediation actions through rigorous post‑closure testing and validation, ensuring issues do not recur and that systemic weaknesses are addressed holistically.
• Produce executive‑level compliance reporting that provides senior and executive leadership with clear, timely, and actionable insights into issue aging, emerging trends, key risk indicators, remediation progress, and the effectiveness and sustainability of corrective actions.
• Coordinate issue responses and supporting materials for regulatory examinations, internal audits, investor reviews, and other oversight activities.
• Fulfill additional responsibilities and special projects as assigned.

Qualifications And Skills

• Bachelor’s degree in a related field or an equivalent combination of education and relevant professional experience.
• 7+ years of experience within a financial institution, preferably a large or complex organization.
• 5+ years of experience in risk management or consumer compliance, specifically related to mortgage originations.
• Demonstrated proficiency in managing compliance issues, corrective action plans, post-closing deficiencies, root‑cause analysis, remediation, and issue validation within a mortgage lending environment.
• Advanced working knowledge of mortgage lending and compliance processes, as well as enterprise workflow platforms, including Encompass, Mavent, Jira, and Salesforce, preferred.
• Comprehensive understanding of mortgage loan operations and associated control frameworks across the origination lifecycle.
• Advanced knowledge of federal and state mortgage lending regulations, including but not limited to the Dodd-Frank Wall Street Reform and Consumer Protection Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act.
• Exceptional written and verbal communication skills to convey complex information clearly and effectively.
• Advanced prioritization and time management skills to effectively manage competing priorities and meet critical deadlines.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents:

Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristics protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.