Director, Community Employment and Training

GOODWILL INDUSTRIES OF CENTRAL FLORIDA; Orlando (FL); On-site; USD 100,000 - 140,000; Full time

Job summary

GOODWILL INDUSTRIES OF CENTRAL FLORIDA seeks a senior leader to oversee its Workforce Development division, ensuring high-quality services and CARF standards within budget. The role drives cross-site operations, monitoring participant outcomes and program integrity throughout a six-county service area.

Responsibilities include team leadership, interdepartmental collaboration with Retail Operations, and strong focus on documentation, funding compliance, and performance reporting to support

Qualifications

• Bachelor’s degree in human services, business, workforce development, rehabilitation, or related field, or equivalent combination.
• 7+ years of progressive experience in workforce development, vocational rehabilitation, or related programs, including multi-site or contract-funded environments.
• 3+ years of experience leading supervisors, professional staff, or program teams with accountability for performance, service quality, and compliance.
• Experience with documentation standards, contract or funding requirements, participant services, and performance reporting.
• Experience within Goodwill, social enterprise, Vocational Rehabilitation, or CARF-accredited services preferred.

Responsibilities

• Provide leadership for the Workforce Development division and ensure CARF standards and budget adherence.
• Lead day-to-day transitional and supported employment operations across GICF locations.
• Coordinate participant placement and labor integration with Retail Operations based on readiness and capacity.
• Develop and maintain community and referral relationships to support program access.
• Ensure timely documentation, billing support, and funding compliance; monitor risk and corrective actions.

Skills

Multi-site leadership

CARF accreditation knowledge

Contract/funding compliance

Performance analytics

Communication skills

Budget and financial management

Staff training and development

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

SummaryResponsible for providing leadership and oversight to the Workforce Development division, ensuring quality services that provide mission fulfillment within budgetary plans are developed and maintained, CARF standards are met, and agency and departmental policies and procedures are followed. Seeks and implements collaborations that use Goodwill’s social enterprise to create opportunities for employment.Key Responsibilities TimeCommunity Employment Operations and Team Leadership 35%· Lead day-to-day transitional and supported employment operations across participating GICF locations, translating Mission Impact priorities into consistent program practices and service delivery.· Establish team expectations, allocate work, coach and develop program staff, and manage performance to support participant supervision, service quality, and operational accountability.· Coordinate participant placement and labor integration with Retail Operations based on program readiness, store capacity, productivity expectations, and participant support needs.· Monitor attendance, productivity, service delivery, and participant outcomes; address performance gaps and implement practical improvements within established program standards.Referral Operations and Community Partnerships 20%· Manage referral pipelines across the six-county service area to maintain appropriate participant flow and program utilization.· Serve as the primary operational contact for Vocational Rehabilitation and other referral or funding partners, resolving routine service, documentation, and participant-flow issues and escalating material concerns to the Vice President.· Coordinate participant intake with program capacity and business demand, using referral and utilization trends to anticipate volume and staffing needs.· Develop and maintain community and referral relationships that support access to transitional and supported employment services in alignment with the Vice President’s broader partnership strategy.Compliance, Documentation and Funding Integrity 20%· Ensure timely, accurate case documentation, service records, authorizations, and other records required by contracts, funding sources, and internal standards.· Monitor billing support, documentation quality, and funding requirements to protect reimbursement accuracy and fiscal integrity; investigate discrepancies and coordinate corrective action.· Manage program-level CARF readiness and ongoing compliance activities, including record review, documentation standards, staff follow-through, and corrective actions in coordination with the Vice President.· Maintain required wage, program, and compliance documentation; monitor audit readiness and escalate material compliance or funding risks.Performance Reporting and Cross-Functional Integration 15%· Prepare recurring and ad hoc program reporting for the Vice President, including participant flow, service delivery, outcomes, utilization, compliance, and funding indicators.· Analyze program data to identify trends, exceptions, capacity issues, and improvement opportunities and recommend operational actions.· Partner with Retail Operations, Finance, Human Resources, and other internal teams to resolve program issues and align participant services with operational requirements.· Provide program information and analysis that supports Mission Impact leadership reporting, planning, accreditation, and funding discussions.Financial Stewardship and Program Improvement 10%· Monitor departmental expenses, contract-funded revenue activity, and resource needs within approved budgets; identify variances or concerns for Vice President review.· Identify opportunities to improve program efficiency, service quality, participant outcomes, and utilization within established strategy and funding parameters.· Monitor relevant labor-market and service-delivery trends and recommend practical adjustments to program operations, referral practices, or participant supports.· Lead staff training, case-record quality reviews, and process standardization to strengthen consistency and continuous improvement.Bachelor’s degree in human services, business, workforce development, rehabilitation, or a related field, or equivalent combination of education and relevant experience.· Seven (7) or more years of progressively responsible experience in workforce development, vocational rehabilitation, supported employment, human services, or related employment programs, including experience in multi-site or contract-funded environments.· Three (3) or more years of experience leading supervisors, professional staff, or program teams with accountability for performance, service quality, and compliance.· Demonstrated experience with documentation standards, contract or funding requirements, participant services, and performance reporting. Experience within Goodwill, social enterprise, Vocational Rehabilitation, or CARF-accredited services preferred.Qualifications - Knowledge, Skills, and Abilities· Knowledge of supported employment, transitional work, vocational rehabilitation practices, ADA requirements, job accommodations, referral systems, and participant-centered service delivery.· Ability to lead multi-site program operations, develop staff capability, establish accountability, and translate organizational priorities into consistent execution.· Working knowledge of CARF accreditation, contract compliance, documentation controls, audit readiness, and funding or billing requirements relevant to workforce programs.· Strong analytical and problem-solving skills, including the ability to monitor KPIs, interpret program and funding data, identify trends or exceptions, and communicate actionable findings.· Strong written and verbal communication skills with the ability to work effectively with participants, staff, operational leaders, funders, public agencies, and community partners.· Financial acumen sufficient to monitor budgets, funded-service activity, billing support, and resource needs; proficiency with Microsoft Office and information systems used for program documentation and reporting.· Sound judgment in participant, staff, compliance, and operational matters, including the ability to manage sensitive or urgent situations and escalate material risks appropriately.Physical Demands and Working Conditions· Ability to perform work in office, retail, community partner, and program environments, including sitting, standing, walking, and using a computer for extended periods.· Ability to communicate clearly in individual and group settings and work effectively in environments with varying activity and noise levels.· Vision sufficient for computer work, documentation review, presentations, and observation of participant or program activities.· Ability to travel independently throughout GICF’s service area to retail locations, community sites, partner meetings, and program activities; occasional evening or weekend work may be required based on program or business needs.· Ability to lift up to 10 pounds regularly and up to 25 pounds occasionally. Reasonable accommodations are available.Licensing and Certification· Valid Florida Driver’s License with satisfactory driving record.· Certified Rehabilitation Counselor (CRC) credential preferred but not required.