Director, Commercial Excellence & Analytics

BD; Warwick (RI); On-site; USD 180,000 - 240,000; Full time

Job summary

BD is seeking a Director of Commercial Excellence & Analytics in Warwick, RI to lead a team that enhances sales force effectiveness and drives growth through data-driven insights. The role partners with Sales, Marketing, and Corporate Excellence to implement best practices and scalable analytics.

The position reports to the VP, BD Excellence & Analytics and requires experience in healthcare/regulated industries, CRM platforms, and advanced analytics. Domestic travel is expected.

Qualifications

• Bachelor's degree required with 10+ years in commercial excellence, sales effectiveness, analytics, or related fields.
• Proven track record leading cross-functional transformation and analytics initiatives.
• Experience building and leading high-performing analytics or BI teams.

Responsibilities

• Lead BD Surgery's commercial excellence strategy and drive improvements in forecasting, pipeline management, territory execution, and customer engagement.
• Provide analytics, BI, and decision-support to commercial leadership with KPIs and dashboards.
• Develop and execute an automation and AI roadmap to reduce administrative burden and improve productivity.
• Partner with Sales, Marketing, Finance, IT, and operations to implement scalable commercial capabilities.
• Foster a culture of continuous improvement using Kaizen and governance processes.

Skills

CRM platforms

Power BI

Analytics tools

Continuous improvement

Strategic thinking

Analytical skills

Education

Bachelor's degree

Tools

CRM systems

Power BI

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Director, Commercial Excellence & Analytics drives commercial performance through analytics, business insights, automation, AI enablement, and continuous improvement. Leading a team of analytics and commercial excellence professionals, the role partners with Sales, Marketing, Commercial Operations, and Corporate Commercial Excellence to improve sales force effectiveness, simplify work, enhance decision making, and accelerate growth. Using BD Excellence principles and data-driven insights, this leader identifies opportunities to improve execution, productivity, and business outcomes across the BD Surgery commercial organization.

This role reports to the VP, BD Excellence & Analytics.

Commercial Excellence

• Lead BD Surgery's commercial excellence strategy in alignment with business priorities and enterprise standards.
• Improve sales force effectiveness through enhancements to forecasting, pipeline management, account planning, territory execution, and customer engagement.
• Drive adoption of commercial best practices, performance management, and management operating systems.
• Partner with Corporate Commercial Excellence to implement tools, capabilities, and strategic initiatives.
• Identify opportunities to accelerate growth, improve productivity, and simplify commercial processes.
• Analytics & Business Insights
• Lead delivery of analytics, business intelligence, and decision-support capabilities for commercial leadership.
• Translate data into actionable insights that identify growth opportunities, performance gaps, and business risks.
• Develop KPIs, dashboards, and performance metrics that drive accountability and execution.
• Advance forecasting, funnel management, segmentation, and opportunity identification capabilities.
• Expand the use of predictive and prescriptive analytics to support business decisions.
• Automation & AI Enablement
• Develop and execute a roadmap for automation, AI, and digital enablement across the commercial organization.
• Reduce administrative burden and eliminate non-value-added work for sales and analytics teams.
• Deploy AI, workflow automation, and advanced analytics solutions to improve productivity and decision-making.
• Partner with enterprise and technology teams to implement scalable commercial capabilities.
• Establish governance and best practices for responsible AI adoption.

Continuous Improvement & BD Excellence

• Apply BD Excellence methodologies to improve commercial performance, execution, and operating efficiency.
• Lead Kaizen, problem-solving, and process improvement initiatives across the commercial organization.
• Implement management systems, visual management, and governance processes that sustain results.
• Build a culture of continuous improvement, accountability, and data-driven decision making.
• Translate strategic priorities into measurable improvement initiatives and business outcomes.

Leadership & Influence

• Lead, develop, and mentor a team of analytics and commercial excellence professionals.
• Build organizational capabilities in analytics, automation, commercial effectiveness, and continuous improvement.
• Partner with Sales, Marketing, Commercial Operations, Finance, IT, and National Accounts to drive business performance.
• Influence and align stakeholders across functions to execute strategic initiatives and achieve business objectives.

Required Qualifications

• Bachelor's degree
• 10+ years of experience in commercial excellence, sales effectiveness, business analytics, commercial operations, consulting, or related disciplines.
• Success leading cross-functional transformation, commercial performance, or analytics initiatives.
• Experience building and leading high-performing analytics, commercial excellence, or business intelligence teams.
• Strong understanding of sales operations, forecasting, performance management, CRM platforms, and commercial processes.
• Proven ability to influence senior leaders and drive change in a matrixed organization.
• Medical device, healthcare, or other regulated industry experience.

Knowledge & Skills

• Strong commercial and business acumen

• Ability to translate data and insights into business results.

• Knowledge of AI, automation, digital enablement, and process optimization.

• Strong analytical, problem-solving, and strategic thinking capabilities.

• Proficiency with CRM platforms, Power BI, analytics tools, and continuous improvement methodologies.

Travel Requirement

Ability to travel domestically, and sometimes internationally, up to 25-40%, depending on business needs.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA RI - Warwick