Director, College Business Operations

Community Concierge Services; Charlotte (NC); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Annual performance bonus

Health insurance

Company vehicle

Job summary

Community Concierge Services seeks a District Operations Manager for our Valet Trash Services. You will lead field teams, travel between properties, and partner with clients to ensure top service quality.

Responsibilities include recruiting and training staff, managing schedule adherence, and overseeing night operations. This role requires evening and weekend availability and a hands‑on leadership style.

Qualifications

• Experience supervising hourly or part‑time teams in valet trash or field services.
• Ability to recruit, hire, onboard, and train part‑time trash collection staff.
• Experience coordinating with multiple communities and maintaining client relationships.

Responsibilities

• Own nightly service execution and audits across districts.
• Recruit, hire, onboard, and train part‑time trash staff.
• Set expectations for attendance, safety, service quality, and communication.

Skills

People leadership

Scheduling & payroll

Field operations

Tools

Mobile apps

Payroll software

Job description

Job Description District Operations Manager – Valet Trash Services

Location: Employment: Full-time, W-2 | Biweekly pay

Compensation: $55,000 base salary plus a $5,000 annual performance-based bonus opportunity

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. Our team of more than 700 employees serves over 175,000 apartment homes each night.

We're looking for a hands‑on leader to manage the people, service quality, and client relationships within an assigned district. If you've supervised hourly teams, handled call-offs, coached employees, and stepped in to get the job done, your experience could translate well to CCS.

This is an opportunity to move into broader responsibility across multiple communities with a growing, founder‑led company.

Understand the role and schedule. This position combines evening field leadership with daytime recruiting, administrative work, and client communication.

Peak operating hours are 6 p.m. to midnight. Evening and weekend availability is essential. Service operates seven days a week across our communities.

You will regularly travel between properties to support employees, inspect service, and resolve issues. Travel to neighboring markets may also be required.

It includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors.

Recruiting, payroll, client communication, and team support still require daytime attention.

This role requires full‑time commitment and cannot be performed alongside another full‑time job.

Recruit, hire, onboard, and train part‑time trash collection employees.

Set clear expectations for attendance, safety, service quality, and communication.

Coach employees, recognize strong performance, and address issues promptly.

Own nightly service execution.

Visit communities, conduct employee and service audits, and follow through on corrections.

Help employees troubleshoot onsite issues and personally assist with collection when needed.

Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.

Manage client relationships and district administration.

Maintain accurate payroll, service reports, and employee documentation.

Coordinate new community launches, including staffing, equipment distribution, and resident information.

Experience that translates well. We welcome candidates with experience supervising hourly or part‑time employees in:

• Valet trash or other field services
• Commercial cleaning or janitorial operations
• Security operations
• Hotels or housekeeping
• Restaurants or quick‑service operations
• Staffing or branch operations

Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

What helps you succeed.

• You are comfortable using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• You can meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.

Benefits.

• $5,000 annual performance‑based bonus opportunity, paid quarterly based on performance.
• Company-sponsored health insurance available for you and your family.
• Company vehicle provided, with work‑related fuel and maintenance covered.

Community Concierge Services is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.