Director, Clinical Equipment Distribution and Readiness

Renovo-Solutions; Phoenix (AZ); Teletrabalho; USD 180 000 - 260 000; Tempo integral

Resumo da oferta

Renovo Solutions seeks a Director, Clinical Equipment Distribution and Readiness to lead service delivery for hospital equipment cleaning, tracking and delivery. You will partner with Business Development to build revenue pipelines and guide RENOVOTRac services development across sites.

You will oversee executive relationships, customer outcomes and KPI-based performance, while driving continuous improvement and onboarding for new accounts.

Qualificações

• 10 years of relevant industry experience in a hospital customer leadership setting with a minimum of 5 years leading multi-site operations
• 5+ years of customer-facing experience
• 3+ years implementing and onboarding customers in a healthcare setting
• 3 years’ experience with product launch and modifications
• Ability to influence others and drive change in fast-paced environments

Responsabilidades

• Establishes strategy for customer services related to cleaning, transportation, inventory and customer service in hospital settings
• Develops service delivery strategies with KPIs for continuous improvement
• Drives RENOVOTrac program delivery and training tools
• Partner with HTM Operations leadership to drive efficiency and alignment
• Partner with RENOVO Sales to position RENOVOTrac offerings with HTM teams
• Lead onsite assessments to develop and position product offerings
• Drive financial performance through P&L monitoring and growth opportunities
• Oversee executive level relationships and customer satisfaction
• Mentor and develop leaders across RENOVOTrac programs
• Ensure quality and consistency across the product line

Conhecimentos

Healthcare business perspective

Analytical thinking

Problem solving

Organizational skills

Interpersonal skills

Travel readiness

Descrição da oferta de emprego

Renovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.

Summary

The Director, Clinical Equipment Distribution and Readiness is responsible for building Renovo’s services related to the cleaning, tracking, and delivery of patient care equipment within hospital environments. This person will work in partnership with Business Development to establish revenue pipelines from new and existing accounts. He/she will guide all RENOVOTrac services development, implementation and delivery. This role leads site leaders to ensure quality and consistency across the product line.

Responsible for executive level relationships, customer satisfaction, value proposition, contractual key performance indicators (KPI’s) for individual customer sites and effective communication to demonstrate outcomes.

What you will do

Operational Development and Delivery

• Establishes strategy for customer services related to:
  • Cleaning: Clean, disinfect in adherence to manufacturer’s instructions for use (IFU) bag, and tag medical equipment to ensure it is safe and ready for immediate patient use.
  • Transportation & Logistics: Quickly and efficiently transport equipment throughout various departments of the hospital.
  • Inventory Management: Maintain, verify, and track inventory levels of medical equipment, including entering occupied patient rooms to check equipment quantities.
  • Customer Service: Build and maintain strong, cooperative relationships with hospital staff and healthcare providers.
  • Safety & Compliance: Support infection prevention protocols and adhere strictly to hospital and company guidelines
• Develop service delivery strategies with an outlook of continuous improvement and KPIs
• Develops and iterates mechanisms for the overall RENOVOTrac program to ensure optimized operational delivery
• Develop and iterate policies, SOPs and management plans if applicable
• Develop and iterate RENOVOTrac training tools
• Partner with HTM Operations leadership to drive efficiency, maintain customer alignment and present as one RENOVO.
• Partner with RENOVO Sales leadership to position RENOVOTrac offering in conjunction with HTM offerings
  • Lead onsite assessments to develop/position product offerings
• Drive financial performance through P & L monitoring and growth opportunities
• Drive implementation and new customer onboarding for RENOVOTrac programs
• Participates with RENOVO Leadership and Sales teams on customer calls and sales opportunities.

Account Management

• Responsible for executive level relationships, customer satisfaction, KPI progress
• Drive client satisfaction through operational outcomes
• Collaborate with customers and vendors to develop win-win solutions
• Assists with contract pricing terms and conditions
• Develops a “trusted adviser” status with customer
• Knows first-hand and meets with top customers on a regular basis, minimum quarterly

Leadership

• Leads a group of leaders across RENOVOTrac programs (multiple hospitals and systems)
• Creates and fosters environment of innovation
• Develops talent to support the current and future organizational needs
• Ensures quality and consistency across the product line
• Removes roadblocks and enables strategic risk taking
• Advocates and drives change management and adoption of behaviors and practices
• Maintains a collaborative team environment
• Create high level of employee engagement by understanding organizational and personal drivers
• Associate development and performance management

Skills and experience

• Strong healthcare business perspective and industry/market awareness
• Self-motivated, innovative person with analytical, problem solving, organizational and interpersonal skills with ability to adapt to changes and new ideas.
• Proven ability to influence others
• Enjoy fast-paced and dynamic environment
• Willingness to travel up to 70% of time, otherwise remote

Education and Qualifications

• 10 years relevant industry experience in a hospital customer leadership setting with a minimum of 5 years leading multi-site operations
• 5+ years of customer-facing experience
• 3+ years implementing and onboarding customers in a health care setting
• 3 years’ experience with product launch and modifications

Safety Requirements

• Abide by and follow Renovo safety policies, procedures, and injury and illness prevention expectations.
• Maintain a safe working environment for self and others when visiting customer sites, laboratories, offices, or operational environments.
• Follow applicable customer site safety requirements, OSHA guidelines, and laboratory or facility-specific procedures as required.
• Complete required safety training assignments on time.

Classification

FLSA: Exempt

**Note:

This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employee is an at-will employee, and this does not act as a contract of employment.