Director, Clinical Applications

NorthShore University HealthSystem; Warrenville (IL); Hybrid; USD 103,000 - 160,000; Full time

Benefits offered by this job

Annual Incentive Plan

Incentive pay for select positions

Career Growth opportunities

Tuition Reimbursement

Free Parking

Wellness Program

Job summary

Endeavor Health is seeking a Director, Clinical Applications to lead operational support, lifecycle management, and optimization of Epic modules and related applications across Lab and Perioperative Services. The role requires collaboration with operations, governance, and multiple IT partners to drive measurable improvements and strategic initiatives.

The position oversees teams, manages budgets, and champions industry best practices while ensuring security and enterprise standards are met.

Qualifications

• Bachelor's degree in technology, Computer Science, or related field OR equivalent work experience.
• Five or more years of experience managing processes, applications, or systems in a healthcare setting or related industries.
• Three or more years of leadership experience.

Responsibilities

• Owns operational performance and support for the assigned applications portfolio, ensuring system stability, timely issue resolution, and effective change management.
• Directs day-to-day application support operations, including incident management, escalations, on-call coverage, and change control processes.
• Provides direction for solution implementation and optimization projects, including planning, technical setup, building, testing, training, and deployment.
• Establishes and monitors performance metrics to drive continuous improvement in application support.
• Leads or participates in governance committees to collaborate with key stakeholders on priority and workload management.
• Mentor direct reports through budgeting, policy development, talent management and stakeholder engagement.
• Develops and executes a strategic roadmap for assigned areas and collaborates across functions.

Skills

Leadership

Communication

Technical skills

Problem solving

Education

Bachelor's degree in technology/CS

Job description

Hourly Pay Range:

$74.78 - $115.91 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Director, Clinical Applications
• Location: Warrenville, IL or Skokie, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 5:00pm
• Required Travel: local travel to other corporate locations, hospitals, other will be required as needed.
• Hybrid Position

Job Summary:

As the Director, Clinical Applications for Procedural Areas at Endeavor Health, you will be responsible for the ongoing operational support, optimization, and lifecycle management of solutions and platforms within your areas of responsibility, including system reliability, upgrades, issue resolution, and change management. You will also lead configuration, testing, and implementation of new solutions as priorities require. You will be responsible for identifying opportunities to reduce manual effort, support organizational growth, improve patient and user experience, and create innovative solutions in partnership with operations. You will develop and foster strong working relationships with key stakeholders to align technology solutions with the goals of the system, and promote the consistent use of available tools, techniques, workflows, and platforms.

To be successful in this role, you will be expected to remain current on relevant solutions and technologies and advocate for the adoption of industry best practices.

This role will oversee teams within Lab and Perioperative Services, supporting Epic modules and other applications.

What you will do:

• Owns operational performance and support for the assigned applications portfolio, ensuring system stability, timely issue resolution, and effective change management.
• Directs day-to-day application support operations, including incident management, escalations, on-call coverage, and change control processes.
• Provides direction for solution implementation and optimization projects as needed, including planning, technical setup, building, testing, training, and deployment.
• Establishes and monitors performance metrics (e.g., uptime, ticket resolution time, user satisfaction) to drive continuous improvement in application support.
• Establishes relationships with domain leaders to understand strategic business needs and user requirements; translates business requirements into specifications that support ease of business operations.
• Leads or participates in governance committees to collaborate with key stakeholders on priority and workload management.
• Manages ongoing vendor relationships to ensure systems and solutions continue to meet or exceed the needs of Endeavor Health, including performance against support agreements.
• Mentor direct reports through oversight of activities such as capital and operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.
• Remains current on emerging technologies and promotes adoption of relevant solutions. Participates in industry-related organizations, such as HIMSS, CHIME, Epic UGM/XGM, VMWare World, as appropriate.
• Develops strong partnerships with fellow leaders to identify synergies and opportunities for improvement; collaborates across functional areas to ensure overlaps and touch points are seamless, effective, and achieve measurable outcomes.
• Develops and executes a strategic roadmap for assigned areas of responsibility, identifying opportunities for technology and process improvement.
• Executes against priorities and goals established by IT leadership, ensuring departmental plans and resource allocation align with broader organizational strategy.
• Collaborates with cross-functional IT partners - including Security, Infrastructure, End User Computing (EUC), and PMO - to ensure application decisions align with enterprise standards, security requirements, and delivery methodology.
• Independently develops recommendations for and resolves complex human resource, technical, or communication issues.

What you will need:

• Education: Bachelor's degree in technology, Computer Science, or a relevant related field OR equivalent work experience.
• Experience: Five (5) or more years ofexperience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
• Three (3) or more years of leadership experience as defined as essential to the role.
• Unique or Preferred Skills:
• Prior experience supporting Procedural Clinical Application areas (Anesthesia, Labs & LIS areas including both Clinical and Anatomical Path, Epic Beaker, Epic Optime).
• Excellent verbal and written communication and presentation skills.
• Strong technical skills.
• Strong understanding of information processing fundamentals and best practices.
• Ability to manage multiple complex projects with efficiency.
• Significant domain knowledge and interpersonal skills.Ability to identify, plan and execute strategic initiatives.
• Strong personal and ethical accountability
• Demonstrated analytical and critical thinking for problem solving / issue resolution.
• A lean towards curiosity, out of the box thinking and innovative.
• Focus on people and active engagement in recruitment and retention.

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website www.endeavorhealth.org to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.