Director Client Partnerships

EPM Scientific; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

EPM Scientific is seeking a Director, Client Partnerships to lead account strategy and programme direction, translating client challenges into strategically aligned solutions.

The role owns revenue and profitability, drives up-selling and cross-selling, and acts as a trusted advisor to senior clients while building strong relationships across teams.

Qualifications

• Bachelor's degree required.
• Approximately 5-10 years of experience in Medical Communications, in Client Partnerships, Account Management or Project Management.

Responsibilities

• Owns account plans and aligns project delivery to account strategy.
• Defines programme strategy and client direction.
• Translates client business challenges into strategic programmes.
• Reviews materials for strategic alignment and impact.
• Owns account revenue, organic growth, profitability, and financial frameworks.
• Establishes client financial agreements and approves reconciliations.
• Drives up-selling, cross-selling, and account expansion.
• May lead pitches and will be key drivers of proposal development.
• Builds strong cross-client relationships, including senior clients and acts as advisor.
• Aligns internal teams and drives collaboration.
• Maintains market, client, and therapy area awareness.
• Leads and develops CP team members.
• Ensures compliance and quality standards.

Skills

Strategic leadership

Account management

Business acumen

Education

Bachelor's degree in Life Science, Project Management or Business

Job description

Overview

The Director, Client Partnerships (DCP) leads account strategy and programme direction, translating client business challenges into impactful, strategically aligned solutions. They own account performance, including revenue, profitability, and financial frameworks, while driving growth through up-selling, cross-selling, and new opportunities. Acting as a trusted advisor to senior clients, they build strong relationships across their client base and ensure alignment across internal teams. This role also focuses on developing team members, maintaining market and therapy area expertise, and upholding compliance and quality standards. Success is defined by exceeding organic growth and revenue targets, delivering measurable impact, high levels of client satisfaction, and driving sustained account growth through strong leadership, role modelling, collaboration and business acumen.

Key Responsibilities

• Owns account plans and aligns project delivery to account strategy.
• Defines programme strategy and client direction.
• Translates client business challenges into strategic programmes.
• Reviews materials for strategic alignment and impact.
• Owns account revenue, organic growth, profitability, and financial frameworks.
• Establishes client financial agreements and approves reconciliations.
• Drives up-selling, cross-selling, and account expansion.
• May lead pitches and will be key drivers of proposal development.
• Builds strong cross-client relationships, including senior clients and acts as advisor.
• Aligns internal teams and drives collaboration.
• Maintains market, client, and therapy area awareness.
• Leads and develops CP team members.
• Ensures compliance and quality standards.

Qualifications

• Bachelors degree in Life Science, Project Management or Business.
• Approximately 5-10 years of experience in Medical Communications, in Client Partnerships, Account Management or Project Management.

Core Competencies

• Demonstrates strong account leadership and commercial awareness.
• Applies strategic thinking to programmes.
• Provides solutions that go beyond the client brief to fully address their business challenges.
• The ability to build influential relationships to drive commercial output.
• Leads teams effectively.

What Success Looks Like:

• Achieves or exceeds revenue and growth targets.
• Builds strong relationships and commercial partnerships with clients.
• Delivers strategically aligned programmes with measurable impact.
• Drives sustained account expansion.
• Accurate timesheets and financial records.
• Leads cross-departmental collaboration, championing process and resourcing needs.
• Takes part in company-wide initiatives.