Director, Client Operations

Remote; San Francisco (CA); In loco; USD 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Paid Time Off

Parental Leave

Descrizione del lavoro

AHEAD is a leading innovator in cloud, automation, and analytics platforms, empowering digital transformation across enterprises. This senior leadership role oversees Sales Operations and finance-related functions within the assigned region, building teams, refining coverage models, and guiding cross-functional initiatives to drive revenue growth.

The position emphasizes strategic planning, organizational design, and strong communication with senior sales leadership, while navigating

Competenze

• Bachelor's degree required.
• 7+ years in Sales Operations, Client Operations, Finance, or Sales Support.
• 4+ years people leadership experience preferred.
• Experience leading cross-functional initiatives or transformation efforts.
• Experience in technology reseller strongly preferred.

Mansioni

• Lead and develop Senior Managers and Managers within the assigned region.
• Design and continuously refine regional coverage models aligned to revenue growth and segment complexity.
• Evaluate span-of-control, workload distribution, and structural alignment.
• Drive succession planning and leadership bench development.
• Partner with regional Sales Leadership to ensure operational alignment and execution readiness.
• Lead during periods of Financial Close, End of Month/Quarter/Year, marshaling resources during high-stress periods.

Conoscenze

People leadership

Organizational design

Communication skills

Financial acumen

Cross-functional collaboration

Change management

Analytical skills

Sales operations

Stakeholder management

Formazione

Bachelor's degree

Descrizione del lavoro

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Duties / Responsibilities

• Lead and develop Senior Managers and Managers within the assigned region

• Design and continuously refine regional coverage models aligned to revenue growth and segment complexity

• Evaluate span-of-control, workload distribution, and structural alignment

• Drive succession planning and leadership bench development

• Partner with regional Sales Leadership to ensure operational alignment and execution readiness

• Lead during periods of Financial Close, End of Month/Quarter/Year. Marshalling resources to achieve results during high stress, time constraint periods.

Education and Experience

• Bachelor's degree required

• 7+ years in Sales Operations, Client Operations, Finance, or Sales Support

• 4+ years people leadership experience preferred

• Experience leading cross-functional initiatives or transformation efforts

• Experience in technology reseller strongly preferred

Knowledge, Skills, Abilities

• Strong people leadership and talent development capabilities

• Organizational design and capacity planning expertise

• Polished presentation and communication skills suitable for senior sales leadership engagement

• Strong business and financial acumen

• Systems thinking and operational governance mindset

• Ability to influence cross-functional stakeholders

• Experience leading change management initiatives

• Strong analytical and reporting capability

• Ability to operate effectively in high-pressure, sales-driven environments

Physical Requirements

• Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.

• Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.

• Work Environment: Ability to perform job duties at customer sites or in data center environments which may include standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance

• 401(k)

• Paid company holidays

• Paid time off

• Paid parental and caregiver leave

• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [e-mail].

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.