Director Children's Transport

Hugh Chatham Memorial Hospital; Charlotte (NC); On-site; USD 142,000 - 213,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance Program

401(k) and retirement

Job summary

Advocate Health in Charlotte, NC, seeks a senior leader to oversee neonatal and pediatric transport programs across multiple sites, coordinating ground and air operations, ensuring regulatory compliance and high-quality patient care.

You will partner with medical directors, fleet, and finance to optimize staffing, budgets, and transport mode decisions, while serving as a primary liaison to enterprise leadership and driving standardization across all locations.

Qualifications

• 8+ years of progressive leadership experience in neonatal/pediatric transport, critical care transport, or NICU/PICU operations.
• Demonstrated experience managing multi-site transport programs across both ground and air transport modes.
• Current RN/RRT/Paramedic licensure in good standing (state licensure applicable to NC, IL, and/or GA).
• Bachelor's degree required in Nursing, Respiratory Therapy, EMS, Healthcare Administration, or related field.

Responsibilities

• Provide enterprise leadership for neonatal/pediatric and specialty transport teams across ground and air.
• Champion safety culture, standardize protocols, competency validation, and safety event review.

Skills

Neonatal transport leadership

Staff development

Budget & staffing

Regulatory compliance

Cross-disciplinary collaboration

Education

Bachelor's degree in Nursing or related field

Job description

Department: 10010 Atrium Health Mobile Medicine - Administration

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

40 hours

Pay Range:

$68.20 - $102.30

Major Responsibilities:

• Provides unified enterprise leadership for all neonatal/pediatric and specialty transport teams, both ground and air while ensuring regulatory compliance and readiness.
• Champions safety culture and clinical quality across all children's transport teams, standardizing protocols, competency validation, and safety event review specific to the neonatal and pediatric patient population.
• Partners with area EMS and hospital joint‑leadership teams to formalize and improve transport staffing, response times, and consistency of patient care.
• Partnering with pediatric/neonatal Medical Directors and physician leadership to align clinical protocols, documentation practices, quality metrics, education standards, and best practices across all children's transport programs.
• Serves as the primary Mobile Medicine liaison to Enterprise Children's Hospital leadership, meeting regularly with Callie Dobbins, SVP Children's and Women's, and her team to align children's transport metrics, goals, and performance with Children's Hospital service‑line priorities.
• Leads, develops, and standardizes performance expectations for Managers, Supervisors, and clinical transport personnel (RNs, RRTs, Paramedics) across all children's transport locations.
• Conducts a comprehensive people and FTE inventory across all children's transport sites to validate staffing models, budget alignment, and identify gaps or growth needs.
• Manages the combined children's transport program budget and staffing models, partnering with Finance and Children's Hospital leadership on capital, vehicle, and equipment needs, including Children's Miracle Network‑funded assets.
• Partners with the Fleet & Logistics leadership to determine and coordinate the appropriate mode of transport (rotor‑wing, fixed‑wing, or ground ambulance) based on patient acuity, geography, and resource availability.

Licensure, Registration, and/or Certification Required:

• Current RN, RRT, or Paramedic licensure in good standing (state licensure applicable to North Carolina, Illinois, and/or Georgia, as required by base assignment).

Education Required:

• Bachelor's degree required in Nursing, Respiratory Therapy, Emergency Medical Services, Healthcare Administration, or a related field.

Experience Required:

• 8+ years of progressive leadership experience in neonatal/pediatric transport, critical care transport, or NICU/PICU clinical operations.
• Demonstrated experience managing multi‑site transport programs across both ground and air transport modes.

Knowledge, Skills & Abilities Required:

• Expert knowledge of neonatal/pediatric transport clinical protocols, best practices, and regulatory requirements.
• Strong leadership capability partnering with medical directors, physician leadership, and Children's Hospital service‑line leadership to standardize clinical practice.
• Ability to coordinate with aviation and fleet leadership on mode‑of‑transport decisions across rotor‑wing, fixed‑wing, and ground ambulance.
• Ability to standardize practice, culture, and performance across a multi‑site, multi‑state enterprise program.
• Financial and staffing acumen, including budgeting and resource allocation across combined, geographically dispersed programs.

Physical Requirements and Working Conditions:

• Significant travel within the Advocate footprint, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment and/or remote work environment.

Preferred Education:

• Master's degree (MSN, MHA, or related field) strongly preferred for enterprise level scope.

Preferred Licensure, Registration, and/or Certification:

• Certified Pediatric Nurse (CPN), Neonatal Resuscitation Program (NRP), or transport‑specific clinical certification (e.g., C-NPT, CFRN, CTRN) preferred.

Preferred Experience:

• Direct experience in rotor wing or fixed wing aviation operations, critical care transport, or emergency medical services.
• Experience partnering directly with a Children's Hospital or pediatric/neonatal service‑line leadership team preferred.
• Experience with joint EMS‑hospital transport staffing models preferred.

Preferred Knowledge, Skills & Abilities:

• Knowledge of aviation regulations, FAA requirements, and EMS state licensure processes.
• Familiarity with operational technology platforms supporting Mobile Medicine and aviation (dispatch, EPCR, aviation scheduling, flight operations software).
• Familiarity with CAMTS accreditation standards and state‑specific neonatal/pediatric transport regulatory requirements across North Carolina, Illinois, and Georgia.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value‑based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.