Director, Certification Program Compliance

CTIA; Tacoma (WA); Hybrid; USD 185,000 - 205,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Long-term and short-term disability

Life insurance

401(k) plan with employer match

Commuter and transit benefits

Paid vacation, sick time and federal H

Job summary

CTIA is seeking a Director of Certification Program Compliance to oversee CTIA’s certification programs, including ATL operations and evaluation process improvements. The role ensures data submitted with requests meets CTIA requirements and drives efficient, cost-effective certification across all labs and scopes.

The ideal candidate will have a strong background in device testing, ISO/IEC 17025, and cross-functional leadership, with the ability to coordinate internal and external SMEs and

Qualifications

• Bachelor's degree in science, engineering, or related field.
• Substantial experience with device certification, laboratory authorization, and technical compliance.
• Strong knowledge of wireless technologies, wireless device testing, and industry standards.
• Experience leading complex technical activities and coordinating internal and external technical experts.

Responsibilities

• Oversee test report reviews and the evaluation process for CTIA Certification Programs.
• Verify that ATL test data submitted with certification requests complies with CTIA Certification requirements.
• Ensure the evaluation process is accurate, efficient, and cost-effective.
• Document the process and ensure it is followed consistently.
• Manage the ATL program authorization and compliance activities.
• Serve as the primary contact for prospective and existing ATLs.
• Maintain ATL requirements and establish ATL authorization requirements for new certification programs.
• Develop and maintain processes that ensure consistent, high-quality certification testing across all ATLs and scopes.
• Serve as the subject matter expert for the CTIA Certification Test Plan for Wireless Device Over-the-Air Performance.
• Identify and coordinate qualified members of CTIA Certification Working Groups to participate on lab audit teams, as appropriate.
• Identify, qualify, engage, and manage subject matter experts and consultants needed to support certification compliance, lab audits, and related technical activities.
• Manage onsite and remote lab audits in accordance with authorization-scope requirements.
• Maintain comprehensive knowledge of ISO/IEC 17025 laboratory accreditation requirements and processes.
• Manage renewals of ATL License and Service Agreements.
• Oversee test equipment and test case validation processes for new test plan releases.
• Oversee ATL reauthorization following test plan updates.

Skills

Project Management

Customer Service

Interpersonal Skills

Written Communication

Teamwork

Judgment

Planning/Organizing

Professionalism

Quality

Attendance/Punctuality

Accountability

Education

Bachelor's degree in science or engineering

Advanced degree preferred

Tools

Microsoft Office

Certification management systems

Job description

Job Title: Director, Certification Program Compliance

Department: Certification

FLSA Status: Exempt

Salary Range: $184,500 - $205,000

Summary:

The Director, Certification Program Compliance oversees compliance for CTIA's wireless device, battery, and related technology certification programs, including the Authorized Test Lab (ATL) program and certification evaluation process.

Essential duties and responsibilities include the following; additional duties may be assigned:

Oversee test report reviews and the evaluation process for CTIA Certification Programs

• Verify that ATL test data submitted with certification requests complies with CTIA Certification requirements
• Ensure the evaluation process is accurate, efficient, and cost-effective
• Document the process and ensure it is followed consistently

Manage the ATL program authorization and compliance activities

• Serve as the primary contact for prospective and existing ATLs
• Maintain ATL requirements and establish ATL authorization requirements for new certification programs
• Develop and maintain processes that ensure consistent, high-quality certification testing across all ATLs and scopes
• Serve as the subject matter expert for the CTIA Certification Test Plan for Wireless Device Over-the-Air Performance
• Identify and coordinate qualified members of CTIA Certification Working Groups to participate on lab audit teams, as appropriate
• Identify, qualify, engage, and manage subject matter experts and consultants needed to support certification compliance, lab audits, and related technical activities
• Manage onsite and remote lab audits in accordance with authorization-scope requirements
• Maintain comprehensive knowledge of ISO/IEC 17025 laboratory accreditation requirements and processes
• Manage renewals of ATL License and Service Agreements

Manage certification compliance activities associated with test plan releases

• Oversee test equipment and test case validation processes for new test plan releases
• Oversee ATL reauthorization following test plan updates

Competency - To perform the job successfully, an individual should demonstrate the following competencies:

Project Management: Plans and manages projects, priorities, timelines, and resources.

Customer Service: Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills: Maintains confidentiality.

Written Communication: Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork: Contributes to building a positive team spirit.

Judgment: Exhibits sound and accurate judgment.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality: Demonstrates accuracy and thoroughness.

Attendance/Punctuality: Is consistently at work and on time; Arrives at meetings and appointments on time.

Accountability: Takes ownership of responsibilities, commitments, and results.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Microsoft Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with database-driven certification and program management systems.

Education and/or experience:

Bachelor's degree in science, engineering, or a related field; advanced degree preferred. Substantial experience with increasing responsibility in device certification, laboratory authorization, and technical compliance. Strong knowledge of wireless technologies, wireless device testing, and relevant industry standards. Experience leading complex technical activities and coordinating internal and external technical experts.

Detail-oriented with knowledge of grammar and punctuation. Proficiency in proofreading skills and strong communication skills are required.

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and use of motor skills.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually quiet. This position may require overtime. The candidate must be flexible to work overtime if needed.

Location:

CTIA is currently operating on a hybrid work schedule with in-person requirements on Tuesdays, Wednesdays, and Thursdays in its Washington, DC office.

This list describes general job duties and responsibilities.It is not a complete list of duties.Incumbents may be required to perform additional tasks related to these duties.

CTIA offers a comprehensive and competitive benefits package, including health, dental, and vision insurance; long-term and short-term disability coverage; life insurance; Healthcare and Dependent Care FSAs; a 401(k) plan with employer match; commuter and transit benefits; as well as paid vacation, sick time and federal holidays.

CTIA does not discriminate on the basis of age, sex, color, race, national origin, religion, sexual orientation, gender identity or expression, family responsibilities, marital status, personal appearance, veteran status, political affiliation, matriculation, genetic information, pregnancy or related conditions, disability or any other characteristic protected by law.