Director Case Management

HCA Healthcare; Sanford (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits for medical, Rx

Wellbeing support with counseling

Paid time off and disability coverage

401(k) with 100% match on 3–9%

Tuition assistance and education perks

Fertility and family planning benefits

Life insurance and legal counseling

Job summary

HCA Florida Lake Monroe Hospital in Sanford, FL seeks a Director of Case Management to lead patient care coordination, discharge planning, and interdisciplinary collaboration. The role requires executive presence, strong communication, and proven results in hospital case management.

You will direct departmental operations, optimize resource use, ensure compliance with policies, and partner with C-suite leaders to meet goals. RN or related credentials preferred; travel is not required.

Qualifications

• Bachelor's Degree required in nursing or related field.
• Master's degree in Nursing, Health Administration, or Business Administration preferred.
• (RN) Registered Nurse or (LCSW) Clinical Social Worker; RN preferred.
• No Travel Required.
• 3 years experience in acute care Hospital Case Management; 2+ years in leadership.

Responsibilities

• Directs and evaluates departmental operations, including the case management model, staffing, use of information technologies, onboarding, and staff competencies.
• Allocates resources to staff department and meet productivity and quality goals.
• Responsible for oversight of CM core functions and practice.
• Ensures adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
• Works with the Facility CFO and Division CM Leader to achieve goals and expectations.
• Assesses and improves department performance by evaluating processes, analyzing data, and implementing improvements.
• Ensures compliance with policies and SOPs.
• Establishes relationships with key stakeholders including CMO, CNO, and Ethics & Compliance.
• Performs other duties as assigned.
• Practices and adheres to the Code of Conduct and Mission and Value Statement.

Skills

Executive presence

Excellent communication

Presentation skills

Motivational capabilities

Change management

Self-starter

Education

RN licensure

LCSW credential

Bachelor's Degree

Master's degree (Nursing/HA/Business) preferred

Job description

This position is incentive eligible.

Do you want to join an organization that invests in you as a(an) Director Case Management? At HCA Florida Lake Monroe Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Facility Case Management Director has the overall responsibility for managing and coordinating department activities. The Director ensures staff compliance with organizational policies and external regulatory agencies and takes leadership responsibility to coordinate the integration of the department's patient care and discharge planning processes with related hospital departments and external agencies to ensure continuity of care and optimal clinical resource utilization. The Director has oversight for all aspects of daily hospital case management operations and is accountable for achieving established outcomes through actively engaging interdisciplinary teams and external stakeholders. The Director is a registered nurse with responsibility for all operational aspects of the department. This position requires an executive presence and candidates must possess excellent communication and presentation skills, proven motivational capabilities, and a demonstrated accomplishment record of delivering results and attaining goals. This position is a subject matter expert in case management that requires solid leadership, trust building, team building, as well as change management skills to ensure success of the department and case management initiatives. This position requires an individual who is a self-starter and has the ability to manage multiple priorities, work with minimal supervision on projects and activities, and demonstrate tact and diplomacy in situations of conflict and controversy. This individual must be able to adapt quickly to change and coordinate efforts across multiple stakeholders.

Responsibilities

• Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
• Allocates resources to effectively staff department and meet productivity and quality goals.
• Responsible for oversight of CM core functions and practice.
• Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
• Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
• Assesses and improves the department's performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
• Ensuring compliance with policies and SOP.
• Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need

• Bachelors Degree
• Master's degree in Nursing, Health Administration, or Business Administration, preferred
• (RN) Registered Nurse, or (LCSW) Clinical Social Worker, (RN) Registered Nurse preferred
• No Travel Required
• 3 years experience in overall acute care Hospital Case Management, preferred
• 2+ years experience in case management leadership, preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Case Management opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.